Infection date and initial symptoms
dec 2014 or jan 2015. Ads keep popping up. Random words in websites are underlined with a link to a site where I can buy stuff. I deleted the Chrome extension for Funshopper but it keeps coming back on its own.
Current issues and symptoms
Ads keep popping up in new windows when I search the web. Random words in websites are underlined with a link to a site where I can buy stuff. I deleted the Chrome extension for Funshopper but it keeps coming back on its own.
Steps taken in order to remove the infection
I tried Spyhunter, but the scan froze and didn't work. So I uninstalled Spyhunter. I also tried to remove registry files I was told to remove by some funshopper virus removal tutorials, but the instructions were not clear, so it didn't work.

Thames

New Member
Hi All,

I got infected with the Funshopper virus/malware, but I can't seem to get rid of it. I tried following some manual removal tutorials online, but the instructions weren't clear about how to delete hidden files or mess with registry stuff. So it didn't work. I also downloaded Spyhunter, but that didn't work either because the scan keep hanging/freezing, so I just uninstalled it.

I've attached my FRST.txt scan.

Whenever I remove the Funshopper Chrome extension, it automatically adds itself back!

Please help! Thank you everyone!
 

Attachments

TwinHeadedEagle

Removal Expert
Staff member
Verified
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    button below. Doing this, you make it easier for me to analyze and fix your problem.

  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.



Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.




Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)
Post its content into your next reply.
 

Thames

New Member
Thank you, I really appreciate the help!

Here are the Zoek results (I tried to use upload file, but it failed, saying that there were some SPAM like aspects or something):



Zoek.exe v5.0.0.0 Updated 18-01-2015
Tool run by USER NAME on Tue 01/20/2015 at 16:26:59.38.
Microsoft Windows 8.1 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\USER NAME\Downloads\zoek.exe [Scan all users] [Script inserted]

==== Older Logs ======================

C:\zoek-results2015-01-21-002402.log 5889 bytes

==== System Restore Info ======================

1/20/2015 4:27:37 PM Zoek.exe System Restore Point Created Succesfully.

==== Empty Folders Check ======================

C:\Users\USER NAME\AppData\Local\VirtualStore deleted successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Chromium Look ======================

Google Chrome Version: 39.0.2171.42 (Possible outdated, latest Stable version: 39.0.2171.99)

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
bopakagnckmlgajfccecajhnimjiiedh - No path found[]

Google Voice Search Hotword (Beta) - USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Mad Mimi - USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions\kpabempgdcjieafmkghlhodcanajoljj
Boomerang for Gmail - USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions\mdanidgdpmkimeiiojknlnekblgmpdll
IMG inspector - USER NAME\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\hpogobkggapdhmfnamfnhmchcbmehokb
IMG inspector - USER NAME\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\hpogobkggapdhmfnamfnhmchcbmehokb

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02"

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully

==== Empty IE Cache ======================

C:\windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Default\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Default\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Default User\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\TLWA9STR will be deleted at reboot
C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\U1N55X9M will be deleted at reboot
C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\UH9NWN1G will be deleted at reboot

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache will be emptied at reboot
C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Profile 1\Cache emptied successfully
C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Profile 2\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=306 folders=133 196822026 bytes)

==== Empty Temp Folders ======================

C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\USER NAME\AppData\Local\Temp will be emptied at reboot
C:\windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\windows\Temp successfully emptied
C:\Users\USERN~1\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== Deleting Files / Folders ======================

"C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_0" deleted
"C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_1" deleted
"C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_2" deleted
"C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_3" deleted
"C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\index" deleted
"C:\PROGRA~2\AVG Web TuneUp" not found
"C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\TLWA9STR" not found
"C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\U1N55X9M" not found
"C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\UH9NWN1G" not found

==== EOF on Tue 01/20/2015 at 16:36:37.63 ======================
 
Last edited:

TwinHeadedEagle

Removal Expert
Staff member
Verified
How is the situation now?




Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

Thames

New Member
Everything seems okay for now, but I'm not sure if the Funshopper extension will pop up by itself again.

I've attached the files. Thank you again!
 

Attachments

TwinHeadedEagle

Removal Expert
Staff member
Verified
Chrome is altered by malware

CHR dev: Chrome dev build detected! <======= ATTENTION

You need to reinstall it in order to return full functionality.

PC appears clean now.



Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
MUST READ - security tips:
MUST READ - general maintenance:

The Importance of Software Updating:

In order to stay protected it is
very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.



Recommended additional software:
TFC - to clean unneeded temporary files.
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
McShield - to prevent infections spread by removable media.
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)
 

Thames

New Member
Thank you so much!

What do you mean by reinstall it? Reinstall what? Chrome itself? Or Chrome dev build?
 

Thames

New Member
Unfortunately, it doesn't seem like things are solved. I got another virus called Gifter...another Chrome extension that does pretty much the same thing as Funshopper. I think they are related?
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.