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Windows Malware Removal Help & Support
Can't Remove Funshopper Virus (it keeps coming back by itself)
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<blockquote data-quote="Thames" data-source="post: 336933" data-attributes="member: 33369"><p>Thank you, I really appreciate the help!</p><p></p><p>Here are the Zoek results (I tried to use upload file, but it failed, saying that there were some SPAM like aspects or something):</p><p></p><p></p><p></p><p>Zoek.exe v5.0.0.0 Updated 18-01-2015</p><p>Tool run by USER NAME on Tue 01/20/2015 at 16:26:59.38.</p><p>Microsoft Windows 8.1 6.3.9600 x64</p><p>Running in: Normal Mode Internet Access Detected</p><p>Launched: C:\Users\USER NAME\Downloads\zoek.exe [Scan all users] [Script inserted]</p><p></p><p>==== Older Logs ======================</p><p></p><p>C:\zoek-results2015-01-21-002402.log 5889 bytes</p><p></p><p>==== System Restore Info ======================</p><p></p><p>1/20/2015 4:27:37 PM Zoek.exe System Restore Point Created Succesfully.</p><p></p><p>==== Empty Folders Check ======================</p><p></p><p>C:\Users\USER NAME\AppData\Local\VirtualStore deleted successfully</p><p></p><p>==== Deleting CLSID Registry Keys ======================</p><p></p><p></p><p>==== Deleting CLSID Registry Values ======================</p><p></p><p></p><p>==== Deleting Services ======================</p><p></p><p></p><p>==== Batch Command(s) Run By Tool======================</p><p></p><p></p><p>==== Chromium Look ======================</p><p></p><p>Google Chrome Version: 39.0.2171.42 (Possible outdated, latest Stable version: 39.0.2171.99)</p><p></p><p>HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions</p><p>bopakagnckmlgajfccecajhnimjiiedh - No path found[]</p><p></p><p>Google Voice Search Hotword (Beta) - USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn</p><p>Mad Mimi - USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions\kpabempgdcjieafmkghlhodcanajoljj</p><p>Boomerang for Gmail - USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions\mdanidgdpmkimeiiojknlnekblgmpdll</p><p>IMG inspector - USER NAME\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\hpogobkggapdhmfnamfnhmchcbmehokb</p><p>IMG inspector - USER NAME\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\hpogobkggapdhmfnamfnhmchcbmehokb</p><p></p><p>==== Set IE to Default ======================</p><p></p><p>Old Values:</p><p>[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]</p><p>"Start Page"="<a href="http://www.google.com" target="_blank">http://www.google.com</a>"</p><p></p><p>New Values:</p><p>[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]</p><p>"Start Page"="<a href="http://www.google.com" target="_blank">http://www.google.com</a>"</p><p></p><p>==== All HKCU SearchScopes ======================</p><p></p><p>HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes</p><p>"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"</p><p>{012E1000-F331-11DB-8314-0800200C9A66} Google Url="<a href="http://www.google.com/search?q={searchTerms}" target="_blank">http://www.google.com/search?q={searchTerms}</a>"</p><p>{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="<a href="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02" target="_blank">http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02</a>"</p><p></p><p>==== Deleting Registry Keys ======================</p><p></p><p>HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully</p><p></p><p>==== Empty IE Cache ======================</p><p></p><p>C:\windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully</p><p>C:\Users\Default\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully</p><p>C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully</p><p>C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully</p><p>C:\windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully</p><p>C:\windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully</p><p>C:\windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully</p><p>C:\Users\Default\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully</p><p>C:\Users\Default User\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully</p><p>C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully</p><p>C:\windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully</p><p>C:\windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully</p><p>C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\TLWA9STR will be deleted at reboot</p><p>C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\U1N55X9M will be deleted at reboot</p><p>C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\UH9NWN1G will be deleted at reboot</p><p></p><p>==== Empty FireFox Cache ======================</p><p></p><p>No FireFox Profiles found</p><p></p><p>==== Empty Chrome Cache ======================</p><p></p><p>C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache will be emptied at reboot</p><p>C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Profile 1\Cache emptied successfully</p><p>C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Profile 2\Cache emptied successfully</p><p></p><p>==== Empty All Flash Cache ======================</p><p></p><p>Flash Cache Emptied Successfully</p><p></p><p>==== Empty All Java Cache ======================</p><p></p><p>Java Cache cleared successfully</p><p></p><p>==== C:\zoek_backup content ======================</p><p></p><p>C:\zoek_backup (files=306 folders=133 196822026 bytes)</p><p></p><p>==== Empty Temp Folders ======================</p><p></p><p>C:\Users\Default\AppData\Local\Temp emptied successfully</p><p>C:\Users\Default User\AppData\Local\Temp emptied successfully</p><p>C:\Users\USER NAME\AppData\Local\Temp will be emptied at reboot</p><p>C:\windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully</p><p>C:\windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully</p><p>C:\windows\Temp will be emptied at reboot</p><p></p><p>==== After Reboot ======================</p><p></p><p>==== Empty Temp Folders ======================</p><p></p><p>C:\windows\Temp successfully emptied</p><p>C:\Users\USERN~1\AppData\Local\Temp successfully emptied</p><p></p><p>==== Empty Recycle Bin ======================</p><p></p><p>C:\$RECYCLE.BIN successfully emptied</p><p></p><p>==== Deleting Files / Folders ======================</p><p></p><p>"C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_0" deleted</p><p>"C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_1" deleted</p><p>"C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_2" deleted</p><p>"C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_3" deleted</p><p>"C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\index" deleted</p><p>"C:\PROGRA~2\AVG Web TuneUp" not found</p><p>"C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\TLWA9STR" not found</p><p>"C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\U1N55X9M" not found</p><p>"C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\UH9NWN1G" not found</p><p></p><p>==== EOF on Tue 01/20/2015 at 16:36:37.63 ======================</p></blockquote><p></p>
[QUOTE="Thames, post: 336933, member: 33369"] Thank you, I really appreciate the help! Here are the Zoek results (I tried to use upload file, but it failed, saying that there were some SPAM like aspects or something): Zoek.exe v5.0.0.0 Updated 18-01-2015 Tool run by USER NAME on Tue 01/20/2015 at 16:26:59.38. Microsoft Windows 8.1 6.3.9600 x64 Running in: Normal Mode Internet Access Detected Launched: C:\Users\USER NAME\Downloads\zoek.exe [Scan all users] [Script inserted] ==== Older Logs ====================== C:\zoek-results2015-01-21-002402.log 5889 bytes ==== System Restore Info ====================== 1/20/2015 4:27:37 PM Zoek.exe System Restore Point Created Succesfully. ==== Empty Folders Check ====================== C:\Users\USER NAME\AppData\Local\VirtualStore deleted successfully ==== Deleting CLSID Registry Keys ====================== ==== Deleting CLSID Registry Values ====================== ==== Deleting Services ====================== ==== Batch Command(s) Run By Tool====================== ==== Chromium Look ====================== Google Chrome Version: 39.0.2171.42 (Possible outdated, latest Stable version: 39.0.2171.99) HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions bopakagnckmlgajfccecajhnimjiiedh - No path found[] Google Voice Search Hotword (Beta) - USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn Mad Mimi - USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions\kpabempgdcjieafmkghlhodcanajoljj Boomerang for Gmail - USER NAME\AppData\Local\Google\Chrome\User Data\Default\Extensions\mdanidgdpmkimeiiojknlnekblgmpdll IMG inspector - USER NAME\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\hpogobkggapdhmfnamfnhmchcbmehokb IMG inspector - USER NAME\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\hpogobkggapdhmfnamfnhmchcbmehokb ==== Set IE to Default ====================== Old Values: [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main] "Start Page"="[URL]http://www.google.com[/URL]" New Values: [HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main] "Start Page"="[URL]http://www.google.com[/URL]" ==== All HKCU SearchScopes ====================== HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}" {012E1000-F331-11DB-8314-0800200C9A66} Google Url="[URL]http://www.google.com/search?q={searchTerms}[/URL]" {0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="[URL]http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02[/URL]" ==== Deleting Registry Keys ====================== HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully ==== Empty IE Cache ====================== C:\windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully C:\Users\Default\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully C:\windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully C:\windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully C:\windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully C:\Users\Default\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully C:\Users\Default User\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully C:\windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully C:\windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\TLWA9STR will be deleted at reboot C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\U1N55X9M will be deleted at reboot C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\UH9NWN1G will be deleted at reboot ==== Empty FireFox Cache ====================== No FireFox Profiles found ==== Empty Chrome Cache ====================== C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache will be emptied at reboot C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Profile 1\Cache emptied successfully C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Profile 2\Cache emptied successfully ==== Empty All Flash Cache ====================== Flash Cache Emptied Successfully ==== Empty All Java Cache ====================== Java Cache cleared successfully ==== C:\zoek_backup content ====================== C:\zoek_backup (files=306 folders=133 196822026 bytes) ==== Empty Temp Folders ====================== C:\Users\Default\AppData\Local\Temp emptied successfully C:\Users\Default User\AppData\Local\Temp emptied successfully C:\Users\USER NAME\AppData\Local\Temp will be emptied at reboot C:\windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully C:\windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully C:\windows\Temp will be emptied at reboot ==== After Reboot ====================== ==== Empty Temp Folders ====================== C:\windows\Temp successfully emptied C:\Users\USERN~1\AppData\Local\Temp successfully emptied ==== Empty Recycle Bin ====================== C:\$RECYCLE.BIN successfully emptied ==== Deleting Files / Folders ====================== "C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_0" deleted "C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_1" deleted "C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_2" deleted "C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\data_3" deleted "C:\Users\USER NAME\AppData\Local\Google\Chrome\User Data\Default\Cache\index" deleted "C:\PROGRA~2\AVG Web TuneUp" not found "C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\TLWA9STR" not found "C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\U1N55X9M" not found "C:\Users\USER NAME\AppData\Local\Microsoft\Windows\INetCache\IE\UH9NWN1G" not found ==== EOF on Tue 01/20/2015 at 16:36:37.63 ====================== [/QUOTE]
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