Solved Cassiopesa

Windows Malware Removal Help & Support
16 Replies 2,392 Views
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif
​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

I had already run FRST but not sure if both files were in the same directory so I followed your instructions & ran it again. Attached is the Ffixlog.txt. BTW, when my system rebooted. a browser window opened with Cassiopesa, so doesn't look like anything was fixed.
 

Attachments

This is probably easier for you:

FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.

    2873ryc.png

  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif
​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

I think I already followed these steps that you gave me on 2/19. But, in any event, I did them again & attaching the files. I am also attaching a Wordpad file to show you a message I got after the "Fix" started & what I saw when my PC rebooted. It does not seem to be fixed.
I got a popup from EMSISOFT after the Fix started but this blog won't let me paste a screen shot. Part of what it said was the FRST64 was not digitally signed & could be faked.
Also, it would it let me upload a Wordpad file where I saved the 2 screen shots that you need to see. The first was the msg from EMSISOFT & the second screen shot was of the Cassiopesa tab open after the reboot. So I guess nothing has been fixed yet.
 

Attachments

The instructions you sent me were from 2012 & things have obviously changed in Chrome since then because there was no "Stop Sync & Delete Data from Google" button. I tried finding newer instructions but couldn't so I am not sure if I was able to clear the sync data. If you have newer instructions, that would help. Or, how can I tell if I cleared the data? Thanks.
 

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