Chrome or IE won't start after removing Trojan

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Alexander.Z

New Member
Thread author
Sep 22, 2020
3
Hello, I have the following problem.
I found a trojan on my computer and after running Malwarebytes and adwcleaner, chrome does not work neither IE or any app that requires internet connection.
Apparently the proxy service is not responding.

I downloaded frsr64 and here are the files. Does anyone have any ideas? Currently all I have is my cell phone. This is the first time this has happened to me :(
 

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nasdaq

Super Moderator
Verified
Staff Member
Nov 5, 2019
1,597
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt and let me know what problem persists.
 

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Alexander.Z

New Member
Thread author
Sep 22, 2020
3
Hello Nasdaq, thank you very much for your response.
I tried it and it worked! At least now I can use chrome and IE.
Here I attach the fixlog.
Tell me if I need to do something else.
Regards,
 

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nasdaq

Super Moderator
Verified
Staff Member
Nov 5, 2019
1,597
Hi,

Looking good.

I will leave the topic open for 6 days.
If you have any issues let me know.
 
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Alexander.Z

New Member
Thread author
Sep 22, 2020
3
Hi,

Looking good.

I will leave the topic open for 6 days.
If you have any issues let me know.
So far so good. Again, thank you so much for your help!
Is there any way to know if my personal data has been stolen? Passwords, etc? Also, where can I learn to use Far bar recovery?
 
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nasdaq

Super Moderator
Verified
Staff Member
Nov 5, 2019
1,597
Hi,

You can only checked if your Passwords have been captured (Pwned)

===

This tool is entended for Trained Hepers.

The FRST.TXT log shows this tutorial site.
Tutorial para Farbar Recovery Scan Tool: FRST Tutorial - How to use Farbar Recovery Scan Tool - Malware Removal Guides and Tutorials

However you must learn what to do to create a fix.
This is why a training is required.

If you want to learn to help yourself and others see if you can be accepted at the Boot camp at SpywareInfoForum


Follow the directives.

Would be glad to see you on board.

p.s.
I was trained there a long time ago.
 
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