Solved CloudScout

Lena S.

New Member
Thread author
Verified
Jun 3, 2015
16
I would appreciate some help with this as I've spent hours trying to clean it now. I ran the Farbar Recovery Scan Tool and am uploading the logs from that. I don't know where the adwcleaner log is now and I don't know what aswMBR is. I also ran the CCleaner. Thanks in advance!
 

Attachments

  • FRST.txt
    69.4 KB · Views: 34

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
51a46ae42d560-malwarebytes_anti_malware.png
Scan with Malwarebytes' Anti-Malware

Please re-run
51a46ae42d560-malwarebytes_anti_malware.png
Malwarebytes' Anti-Malware.

  • First of all, select update.
  • Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
  • Click the Scan tab, choose Threat Scan is checked and click Scan Now.
  • If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
  • Upon completion of the scan (or after the reboot), click the History tab.
  • Click Application Logs and double-click the newest Scan Log.
  • At the bottom click Export and choose Text file.
Save the file to your desktop and include its content in your next reply.



51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

Lena S.

New Member
Thread author
Verified
Jun 3, 2015
16
OK Here are the logs.
 

Attachments

  • 030615 scan.txt
    1.5 KB · Views: 35
  • zoek-results.log
    42.8 KB · Views: 14

Lena S.

New Member
Thread author
Verified
Jun 3, 2015
16
Still got the dang ads! It seems to be making things a bit slow as well, although not horribly slow.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

Lena S.

New Member
Thread author
Verified
Jun 3, 2015
16
Sorry. It only gave the one so I binned the original addition and now have it.
 

Attachments

  • Addition.txt
    49.7 KB · Views: 18

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.



adwcleaner_new.png
Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.
  • Right-click on
    adwcleaner_new.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait until the database is updated.
  • Accept the Terms of use and click Scan.
  • When finished, please click Clean.
  • Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
 

Attachments

  • fixlist.txt
    4.1 KB · Views: 16

Lena S.

New Member
Thread author
Verified
Jun 3, 2015
16
I think it worked! Cautiously optimistic, lol.

The adwcleaner log:


# AdwCleaner v4.203 - Logfile created 03/06/2015 at 17:20:59
# Updated 30/04/2015 by Xplode
# Database : 2015-06-01.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Eleanor - ELEANOR-PC
# Running from : C:\Users\Eleanor\Desktop\adwcleaner_4.203.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

File Found : C:\Users\Eleanor\AppData\Roaming\Mozilla\Firefox\Profiles\nj9gnlw5.default\user.js
File Found : C:\Users\Eleanor\AppData\Roaming\Opera Software\Opera Stable\Local Extension Settings\cigiagpbkapepgklncnajbakkpkopmam

***** [ Scheduled tasks ] *****


***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\AppDataLow\Software\SmartWeb
Key Found : HKLM\SOFTWARE\ORBTR
Key Found : HKLM\SOFTWARE\Universal

***** [ Web browsers ] *****

-\\ Internet Explorer v11.0.9600.17801


-\\ Mozilla Firefox v34.0.5 (x86 en-GB)


-\\ Google Chrome v43.0.2357.81

[C:\Users\Eleanor\AppData\Local\Google\Chrome\User Data\Default\Preferences] - Found [Extension] : fjfiaeaopgmgbenipljajjipecobmbni
[C:\Users\Eleanor\AppData\Local\Google\Chrome\User Data\Default\Preferences] - Found [Default_Search_Provider_Data] : hxxp://www.trovi.com/Results.aspx?gd=&ctid=CT3333887&octid=EB_ORIGINAL_CTID&ISID=ISID_ID&SearchSource=58&CUI=&UM=8&UP=SPC2E70748-4931-4CEA-8EEB-1707E92897AE&D=060315&q={searchTerms}&SSPV=SPJSBT2A_sp_ch
[C:\Users\Eleanor\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] - Found [Homepage] : hxxp://www.trovi.com/?gd=&ctid=CT3333887&octid=EB_ORIGINAL_CTID&ISID=ISID_ID&SearchSource=55&CUI=&UM=8&UP=SPC2E70748-4931-4CEA-8EEB-1707E92897AE&D=060315&SSPV=SPJSBT2A_sp_ch

-\\ Opera v29.0.1795.60


*************************

AdwCleaner[R0].txt - [28416 bytes] - [08/03/2015 22:32:48]
AdwCleaner[R10].txt - [5378 bytes] - [31/03/2015 16:16:52]
AdwCleaner[R11].txt - [314 bytes] - [08/04/2015 10:32:49]
AdwCleaner[R12].txt - [5917 bytes] - [08/04/2015 10:39:44]
AdwCleaner[R13].txt - [6243 bytes] - [11/05/2015 20:49:37]
AdwCleaner[R14].txt - [21227 bytes] - [02/06/2015 19:25:49]
AdwCleaner[R15].txt - [3341 bytes] - [02/06/2015 19:35:15]
AdwCleaner[R16].txt - [3331 bytes] - [02/06/2015 19:45:32]
AdwCleaner[R17].txt - [7712 bytes] - [02/06/2015 20:51:59]
AdwCleaner[R18].txt - [3116 bytes] - [03/06/2015 17:19:46]
AdwCleaner[R19].txt - [2385 bytes] - [03/06/2015 17:20:59]
AdwCleaner[R1].txt - [1081 bytes] - [09/03/2015 07:53:31]
AdwCleaner[R2].txt - [1140 bytes] - [09/03/2015 19:44:30]
AdwCleaner[R3].txt - [1466 bytes] - [10/03/2015 14:11:43]
AdwCleaner[R4].txt - [1261 bytes] - [11/03/2015 10:40:58]
AdwCleaner[R5].txt - [1579 bytes] - [12/03/2015 16:30:35]
AdwCleaner[R6].txt - [1638 bytes] - [14/03/2015 11:47:04]
AdwCleaner[R7].txt - [3380 bytes] - [22/03/2015 18:01:16]
AdwCleaner[R8].txt - [3283 bytes] - [26/03/2015 21:15:37]
AdwCleaner[R9].txt - [5317 bytes] - [31/03/2015 16:07:44]
AdwCleaner[S0].txt - [32189 bytes] - [08/03/2015 22:34:51]
AdwCleaner[S1].txt - [20774 bytes] - [02/06/2015 19:27:23]

########## EOF - C:\AdwCleaner\AdwCleaner[R19].txt - [3096 bytes] ##########
 

Attachments

  • Fixlog.txt
    12.6 KB · Views: 28

Lena S.

New Member
Thread author
Verified
Jun 3, 2015
16
Yep. Loading nice and fast, no ads. Now can you help me unblock my toilet? LOL Kidding!
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition option is checked.
  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please include their content into your next reply.
 

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