COM Surrogate Virus

[sailor52]

Thank you for the support

New Update: After restarting my computer The COM Surrogates came back full force there were about 10 instances in my processes. I was unable to click on anything. I quickly unplugged my ethernet cable and it went back to the two that were there before and I regained control. I am using my laptop for this post because i am afraid to use my desktop. I am very close to just doing a system restore and hoping for the best. If I plug the ethernet cord back into my desktop it may take over my ability to do a system restore and Ill be really screwed.

 

[argus]

Helllo,

Before we begin, please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

===================================





Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

Scan with Farbar Recovery Scan Tool
Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[sailor52]

Hello and thank you.

I am getting an error message saying my current internet setting will not allow me to download. I tried adding the site to my trusted websites and lowering the security level but still cannot download.

Edit: I was able to download through Firefox. will submit report momentarily

 

[argus]

Re-enable downloads in Internet Explorer

1. Close all Internet Explorer windows.
2. Press the Windows key
   
   + R.
3. Type inetcpl.cpl into the Open field and click OK. This will open Internet Properties (otherwise known as Internet Options).
   
   
   
   
   Figure 1-1
   
   
4. Click the Security tab
   
   Reset all zones to default level.
   
   
   
   
   Figure 1-2
   
   
5. When you are finished, click OK to save your changes.

 

[sailor52]

Here you go, 1 more thing I forgot to mention.... Before I saw your first post I ran RogueKiller. It caught the Dll.exe files and was able to delete them from the processes. The ones that I could not do manually. But a few have popped up randomly since then. After I saw your post I have not done anything other than what you have asked and I will continue to follow your lead.

Current Status of Computer: Running perfectly, still seeing COM Surrogate popping up in the processes but only 1 instance and it disappears within 5 seconds of being there.

Update: Prevhost.exe Preview Handler Surrogate Host just showed up in processes, its new and 2 COMM surrogates came with it then disappeared

 

[sailor52]

Here is that RogueKiller report. It clearly shows the problem. Once again, I did this before seeing your first post.

 

[argus]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[sailor52]

Current Status: Still seeing random COMM Surrogate in Processes, computer running smoothly.

 

[argus]

CPU ?

Re-run Farbar

 

[sailor52]

CPU 0-2% Still seeing COMM but much less frequently and its only producing 2,000K
will re run Farbar now.

 

[sailor52]

While running Farbar 2 instances of COMMS showed up briefly and it seems when I open and close IE they pop up and disappear shortly after. Anytime I open a program a COMM process shows up for a few seconds then disappears.

 

[sailor52]

Do you have any other advice for me? would Delfix be a good option? Im worried this COM is just hibernating and will eventually come back full force.