Multiple Resident Protection warning!
Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged.
Please choose only one from the listed below to stay with and uninstall the others:
- AVG Antivirus
- Norton Security
Uninstallation procedure:
- Press the
+ R on your keyboard at the same time. Type appwiz.cpl and click OK.
- Search for each uninstalled entry, right-click it and select Uninstall.
This should be done until any other steps will be taken.
Scan with TDSSKiller
Please download
TDSSKiller by Kaspersky and save it to your desktop.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Click on Change parameters and put a checkmark beside Loaded modules. A reboot will be needed to apply the changes, allow it to do so.
- Your machine may appear very slow and unusable after that - it's normal.
- TDSSKiller will run automaticaly. Click on Change parameters and click OK.
- Click the Start Scan button and wait patiently.
If anything will be found follow this guidelines:
- If a suspicious object is detected, the default action will be Skip, click on Continue.
- If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
If Cure is not available, please choose Skip instead.
- Do not choose Delete unless instructed!
A report will be created in your root directory, (usually C:\ drive) in the form of
TDSSKiller.[Version]_[Date]_[Time]_log.txt. Please include the contents of that file in your next post.
Scan with ComboFix
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!
Referring to
this instruction, please download
ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions
here.
- Right-click on
icon and select
Run as Administrator to start the tool.
- Accept the disclaimer and agree if prompted to install Recovery Console.
- Do not take any actions while ComboFix goes through your System - it may cause it to stall!
- This scan may take some time!
- When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).
Include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit
this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.
