Computer is extremely slow, restore points have been deleted, scans won't detect any malware.

[DudeOfChaos]

First of all, I have to say I am not very good with computers. I just know enough to do basic stuff when usually infected.

2 days ago I (believe I) got infected by some malware. The computer was on as always as I'm the only user. I sat at the computer and it was awfully slow even though it was working fine last time I got on.
As usual I ran multiple scans with Malwarebytes Anti-Malware, Microsoft security essentials and Spybot Search and Destroy but nothing came up. (Took a very long time to scan due to the speed of the computer) After a few minutes/hours of frustration I tried to restore the computer back to a previous state via restore points but they were all gone (Previously had restore points as I've used this technique before). Tried booting the computer in safe mode but the computer was as slow and couldn't find the restore points either. Now here I am, clueless as to what I should do..

I just downloaded FRST and Malwarebytes Anti-Rootkit. Here is the scan logs..

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



It seems you have hardware problems:

Error: (09/25/2015 06:00:32 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (09/25/2015 06:00:32 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (09/25/2015 06:00:32 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (09/25/2015 06:00:32 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (09/25/2015 06:00:32 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (09/25/2015 06:00:32 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (09/25/2015 06:00:32 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Let's run few scans:

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Accept the Terms of use.
• Wait until the database is updated.
• Click Scan.
• When finished, please click Cleaning.
• Your PC should reboot now.
• After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

Check Disk

• Press the
  
  + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:

• chkdsk C: /r

• You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
• All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

• Press the
  
  + R on your keyboard at the same time. Type eventvwr and click OK.
• In the left panel, expand Windows Logs and then click on Application.
• Now, on the right side, click on Filter Current Log.
• Under Event Sources, check only Wininit and click OK.
• Now you'll be presented with one or multiple Wininit logs.
• Click on an entry corresponding to the date and time of the disk check.
• On the top main menu, click Action > Copy > Copy Details as Text.
• Paste the contents into your next reply.

 

[DudeOfChaos]

I was unable to Check Disk. When I typed in chkdsk C: /r I got this message; ''Access Denied as you do not have sufficient privileges. You have to invoke this utility running in elevated mode.''

Here is the AdwCleaner logfile:


# AdwCleaner v5.008 - Logfile created 26/09/2015 at 17:14:08
# Updated 18/09/2015 by Xplode
# Database : 2015-09-23.1 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Dude of Chaos - DUDEOFCHAOS-PC
# Running from : C:\Users\Dude of Chaos\Desktop\AdwCleaner.exe
# Option : Cleaning
# Support : Forum - ToolsLib

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\Program Files (x86)\globalUpdate
[-] Folder Deleted : C:\Program Files (x86)\predm
[-] Folder Deleted : C:\Program Files (x86)\Games Bot
[-] Folder Deleted : C:\Program Files (x86)\SafeGuard
[-] Folder Deleted : C:\Program Files (x86)\CCouponpeak
[-] Folder Deleted : C:\Program Files (x86)\dealo4me
[-] Folder Deleted : C:\Program Files (x86)\DealoSFinaderPPrO
[-] Folder Deleted : C:\Program Files (x86)\DealsFiNdderProo
[-] Folder Deleted : C:\Program Files (x86)\FFLashCouupon
[-] Folder Deleted : C:\Program Files (x86)\FineDEalSioft
[-] Folder Deleted : C:\Program Files (x86)\FineDeaolSOft
[-] Folder Deleted : C:\Program Files (x86)\FlexibLeShopppear
[-] Folder Deleted : C:\Program Files (x86)\ProSShhoppEr
[-] Folder Deleted : C:\Program Files (x86)\sauvaeeitkueoep
[-] Folder Deleted : C:\Program Files (x86)\savueitkeoepi
[-] Folder Deleted : C:\Program Files (x86)\SofTTCoup
[-] Folder Deleted : C:\Program Files (x86)\Topbauyer
[-] Folder Deleted : C:\Program Files (x86)\topddeeal
[-] Folder Deleted : C:\Program Files (x86)\tperfectcouupon
[-] Folder Deleted : C:\Program Files (x86)\woebsAver
[-] Folder Deleted : C:\Program Files (x86)\WowiCoupon
[-] Folder Deleted : C:\ProgramData\3db7b5610000661b
[-] Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\PepperZip
[-] Folder Deleted : C:\Users\Dude of Chaos\AppData\Local\globalUpdate
[-] Folder Deleted : C:\Users\Dude of Chaos\AppData\Local\Games Bot
[-] Folder Deleted : C:\Users\Dude of Chaos\AppData\LocalLow\{D2020D47-707D-4E26-B4D9-739C4F4C2E9A}

***** [ Files ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKCU\Software\Classes\PepperZip
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\ActiveX Compatibility\{9522B3FB-7A2B-4646-8AF6-36E7F593073C}
[-] Key Deleted : HKLM\SOFTWARE\Classes\P1957d6d2_9ec3_47a1_9135_fa07bf2045af_.P1957d6d2_9ec3_47a1_9135_fa07bf2045af_
[-] Key Deleted : HKLM\SOFTWARE\Classes\P1957d6d2_9ec3_47a1_9135_fa07bf2045af_.P1957d6d2_9ec3_47a1_9135_fa07bf2045af_.9
[-] Key Deleted : HKLM\SOFTWARE\Classes\Pad3c9701_febb_407d_a46a_e59b0547406f_.Pad3c9701_febb_407d_a46a_e59b0547406f_
[-] Key Deleted : HKLM\SOFTWARE\Classes\Pad3c9701_febb_407d_a46a_e59b0547406f_.Pad3c9701_febb_407d_a46a_e59b0547406f_.9
[-] Key Deleted : HKLM\SOFTWARE\a37cf7f3-1914-76b4-19df-92cfb0edcf79
[-] Key Deleted : HKLM\SOFTWARE\Classes\AppID\{425F4ABF-B8E4-402D-9E49-06E494EB8DBF}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1AA60054-57D9-4F99-9A55-D0FBFBE7ECD3}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{3CF50C82-4C4B-43E9-B1B2-15CB1BD0C193}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{7D8DAE88-BC05-4578-8C29-E541FFBA5757}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{1957d6d2-9ec3-47a1-9135-fa07bf2045af}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{ad3c9701-febb-407d-a46a-e59b0547406f}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{A9582D7B-F24A-441D-9D26-450D58F3CD17}
[-] Key Deleted : HKLM\SOFTWARE\Classes\Interface\{EE0D8859-2ED4-4B0D-9812-16865B9AFD65}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B5C4833B-847B-49CD-8EBE-CDD9B43C882F}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{14EF423E-3EE8-44AE-9337-07AC3F27B744}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{41F978F3-431A-4464-A789-5C0692D562FB}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{57B0DCF0-8B40-4449-8AA4-E297D6E779D4}
[-] Key Deleted : HKLM\SOFTWARE\Classes\TypeLib\{5D9FB48A-5CE2-4118-B19F-F88ADDB0F814}
[!] Key Not Deleted : HKLM\SOFTWARE\Classes\TypeLib\{14EF423E-3EE8-44AE-9337-07AC3F27B744}
[!] Key Not Deleted : HKLM\SOFTWARE\Classes\TypeLib\{B5C4833B-847B-49CD-8EBE-CDD9B43C882F}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{1957d6d2-9ec3-47a1-9135-fa07bf2045af}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{ad3c9701-febb-407d-a46a-e59b0547406f}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{1957d6d2-9ec3-47a1-9135-fa07bf2045af}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{ad3c9701-febb-407d-a46a-e59b0547406f}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1957d6d2-9ec3-47a1-9135-fa07bf2045af}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{ad3c9701-febb-407d-a46a-e59b0547406f}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{1957d6d2-9ec3-47a1-9135-fa07bf2045af}]
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID [{ad3c9701-febb-407d-a46a-e59b0547406f}]
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{5A4E3A41-FA55-4BDA-AED7-CEBE6E7BCB52}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{1957d6d2-9ec3-47a1-9135-fa07bf2045af}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\CLSID\{ad3c9701-febb-407d-a46a-e59b0547406f}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{4E6354DE-9115-4AEE-BD21-C46C3E8A49DB}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{FC073BDA-C115-4A1D-9DF9-9B5C461482E5}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{A9582D7B-F24A-441D-9D26-450D58F3CD17}
[-] Key Deleted : [x64] HKLM\SOFTWARE\Classes\Interface\{EE0D8859-2ED4-4B0D-9812-16865B9AFD65}
[-] Key Deleted : HKU\.DEFAULT\Software\AppDataLow\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
[-] Key Deleted : HKCU\Software\GlobalUpdate
[-] Key Deleted : HKCU\Software\Corez
[-] Key Deleted : HKCU\Software\AppDataLow\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
[-] Key Deleted : HKLM\SOFTWARE\{3A7D3E19-1B79-4E4E-BD96-5467DA2C4EF0}
[-] Key Deleted : HKLM\SOFTWARE\GlobalUpdate
[-] Key Deleted : HKLM\SOFTWARE\{12DA0E6F-5543-440C-BAA2-28BF01070AFA}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{779D1843-0043-65D2-D781-8614F17B6222}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{70BD2558-27DA-8B02-02D0-D8704ECD2EDF}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{5E03DFA7-51FC-7C12-CEE5-4D75FBB01E8F}
[!] Key Not Deleted : [x64] HKCU\Software\GlobalUpdate
[!] Key Not Deleted : [x64] HKCU\Software\Corez

***** [ Web browsers ] *****

[-] [C:\Users\Dude of Chaos\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com
[-] [C:\Users\Dude of Chaos\AppData\Local\Google\Chrome\User Data\Default\Secure Preferences] [Startup_URLs] Deleted : hxxp://search.gboxapp.com/?aff=p

*************************

:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [7304 bytes] ##########

 

[TwinHeadedEagle]

Press Start, type CMD, then Run as Administrator.

 

[DudeOfChaos]

'' Now you'll be presented with one or multiple Wininit logs.''

I don't seem to have any logs

 

[TwinHeadedEagle]

Are you sure you finished with Check Disk?

 

[DudeOfChaos]

Tried it twice or thrice and I ended up with the same result. Hope I'm not doing something wrong. I'll try it again.

 

[DudeOfChaos]

I tried many, many times. In normal and safe mode but I don't know if I'm doing something wrong but I really can't see any logs.
I run the check disk, restart, open event viewer --> Window Logs, Application, Filter Current Log, Event Sources/Check Wininit, Ok......... But I always end up with what is shown in the picture I sent above.
Am I missing something? Where should I see the logs?
I'm confused here..

 

[TwinHeadedEagle]

Doesn't matter, we'll skip this.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[DudeOfChaos]

Here's the result.

 

[TwinHeadedEagle]

It seems you have some hardware problems, probably hard drive issues:

Error: (10/11/2015 08:57:26 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/11/2015 08:57:26 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/11/2015 08:57:26 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/11/2015 08:57:26 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/11/2015 08:57:26 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/11/2015 08:57:26 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/11/2015 08:57:26 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/11/2015 08:57:26 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/11/2015 08:57:26 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

Error: (10/11/2015 08:57:26 PM) (Source: atapi) (EventID: 11) (User: )
Description: The driver detected a controller error on \Device\Ide\IdePort0.

This could be a cause for slow PC performing.

 

[DudeOfChaos]

And what could I do to fix this then?

 

[TwinHeadedEagle]

It is the best to take your PC to repair shop.