Troubleshoot Constant Blue Screens (Netio.sys)

TheBlue262

TheBlue262

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Dec 24, 2015
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Yesterday, 6/14/2016, I received an automatic update for windows 10 from microsoft. I chose to update and shutdown and today, 6/15/2016, I received a blue screen while turning on my laptop. I was able to login after restarting my laptop. As I was using my laptop throughout the day, blue screens kept occurring randomly no matter what program I was using. I blue screened once while playing League of Legends and while playing Team Fortress 2 I blue screened multiple times after getting back on. I also blue screened while watching a youtube video later on and in the middle of running a MBAR scan. All of these blue screens were related to Netio.sys and this all happened today after updating my windows 10 last night. There were two updates.

Windows 10 updates :

Update for Windows 10 Version 1511 for x64-based Systems (KB3149135) (I checked to see if I could uninstall this but it was not possible, only the cumulative update below this was able to be uninstalled. I did not perform the uninstall.)

Cumulative Update for Windows 10 Version 1511 for x64-based Systems (KB3163018) (Security update)

Minidump Zip File (There should be 6 files.)
Minidump.zip
 
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I'm not sure if this had anything to do with the bluescreens, but the minidump has this. DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT.
Does that mean I have a Windows 8 driver causing the issue?
 
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You can use this every once in a while yes. After the driver updating, you should have rebooted, if not do so. Then test the machine a bit and let us know. :)

You should run it in expert mode, check only needed for this pc and download and install the drivers that way.

driver.png
 
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Just remember to give a homeless person a beer. Or at least walk into a pet shop and tell them you have a pet snake and ask the clerk about some feeder kittens, either of those things will make my time here well spent. :) !! :)
 
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TheBlue262 said:
I'll uninstall Bitdefender.
Click to expand...


This is just as a diagnostic step. I am in no way telling you that BD is trash or something, it is just that I have seen it cause BS lately, I help out in several forums....

The latest dump points to the TCPIP stack, and bitdefender may actually be the culprit.
 
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Posting the Security Check log for you.

SecurityCheck by glax24 & Severnyj v.1.4.0.40 [21.05.16]
WebSite: www.safezone.cc
DateLog: 21.06.2016 21:16:21
Path starting: C:\Users\Ruffp\AppData\Local\Temp\SecurityCheck\SecurityCheck.exe
Log directory: C:\SecurityCheck\
IsAdmin: True
User: Ruffp
VersionXML: 3.10is-21.06.2016
___________________________________________________________________________

Windows 10(6.3.10586) (x64) Core Lang: English(0409)
Installation date OS: 16.12.2015 08:36:49
LicenseStatus: Windows(R), Core edition The machine is permanently activated.
LicenseStatus: Office 16, Office16ProPlusVL_KMS_Client edition Initial grace period ends :1568 minutes
Boot Mode: Normal
Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
SystemDrive: C: FS: [NTFS] Capacity: [583.7 Gb] Used: [291.7 Gb] Free: [292 Gb]
------------------------------- [ Windows ] -------------------------------
Internet Explorer 11.306.10586.0 Warning! Download Update
Online installation. Last version available when Windows update is enabled throught the Internet.
User Account Control enabled
Automatic Updates disabled (-1)
Windows Update (wuauserv) - The service is running
Security Center (wscsvc) - The service is running
Remote Registry (RemoteRegistry) - The service has stopped
SSDP Discovery (SSDPSRV) - The service is running
Remote Desktop Services (TermService) - The service has stopped
Windows Remote Management (WS-Management) (WinRM) - The service has stopped
---------------------------- [ Antivirus_WMI ] ----------------------------
Windows Defender (disabled and up to date)
Bitdefender Antivirus (enabled and up to date)
---------------------------- [ Firewall_WMI ] -----------------------------
Bitdefender Firewall (enabled)
--------------------------- [ AntiSpyware_WMI ] ---------------------------
Bitdefender Antispyware (enabled and up to date)
Windows Defender (disabled and up to date)
---------------------- [ AntiVirusFirewallInstall ] -----------------------
Bitdefender Total Security 2016 v.20.0.26.1418
Bitdefender Agent v.20.0.26.1436
-------------------------- [ SecurityUtilities ] --------------------------
HitmanPro 3.7 v.3.7.14.265
Malwarebytes Anti-Malware version 2.2.0.1024 v.2.2.0.1024
MCShield ::Anti-Malware Tool:: v.3.0.5.28
Zemana AntiMalware v.2.20.613
--------------------------- [ OtherUtilities ] ----------------------------
WinRAR 5.21 (64-bit) v.5.21.0 Warning! Download Update
Oracle VM VirtualBox 5.0.12 v.5.0.12 Warning! Download Update
Microsoft Silverlight v.5.1.41212.0
TeamViewer 11 v.11.0.56083 Warning! Download Update
VLC media player v.2.2.2 Warning! Download Update
TeamViewer 11 (TeamViewer) - The service is running
--------------------------------- [ IM ] ----------------------------------
Skype™ 7.22 v.7.22.107 Warning! Download Update
^Optional update.^
---------------------------- [ ProxyAndVPNs ] -----------------------------
Hotspot Shield 5.20.23 v.5.20.23 Warning! This app can show ads.
Hotspot Shield 5.20.23 Embedded v.5.20.23.9386 Warning! This app can show ads.
Hotspot Shield Service (hshld) - The service is running
--------------------------------- [ P2P ] ---------------------------------
µTorrent v.2.2.1 Warning! P2P-client.
-------------------------------- [ Java ] ---------------------------------
Java 8 Update 91 v.8.0.910.15 Warning! Download Update
Uninstall old version and install new one.
--------------------------- [ AppleProduction ] ---------------------------
Bonjour v.3.1.0.1
iTunes v.12.3.2.35 Warning! Download Update
^Please use Apple Software Update tool.^
Bonjour Service (Bonjour Service) - The service is running
--------------------------- [ AdobeProduction ] ---------------------------
Adobe AIR v.22.0.0.153
Adobe Flash Player 22 PPAPI v.22.0.0.192
Adobe Shockwave Player 12.2 v.12.2.4.194
------------------------------- [ Browser ] -------------------------------
Google Chrome v.51.0.2704.103
--------------------------- [ RunningProcess ] ----------------------------
C:\Program Files (x86)\Google\Chrome\Application\chrome.exe v.51.0.2704.103
------------------ [ AntivirusFirewallProcessServices ] -------------------
C:\Program Files\Bitdefender\Bitdefender 2016\bdagent.exe v.20.0.27.1466
ProductAgentService (ProductAgentService) - The service is running
C:\Program Files\Bitdefender Agent\ProductAgentService.exe v.20.0.20.139
Bitdefender Desktop Update Service (UPDATESRV) - The service is running
C:\Program Files\Bitdefender\Bitdefender 2016\updatesrv.exe v.20.0.27.1466
Bitdefender Virus Shield (vsserv) - The service is running
C:\Program Files\Bitdefender\Bitdefender 2016\vsserv.exe v.20.0.28.1476
MBAMScheduler (MBAMScheduler) - The service has stopped
MBAMService (MBAMService) - The service has stopped
Malwarebytes Anti-Exploit Service (MbaeSvc) - The service is running
C:\Program Files (x86)\Malwarebytes Anti-Exploit\mbae-svc.exe v.1.8.1.1189
Windows Defender Network Inspection Service (WdNisSvc) - The service has stopped
Windows Defender Service (WinDefend) - The service has stopped
Windows Defender Network Inspection Service (WdNisSvc) - The service has stopped
ZAM Controller Service (ZAMSvc) - The service is running
C:\Program Files (x86)\Zemana AntiMalware\ZAM.exe v.0.0.0.0
----------------------------- [ End of Log ] ------------------------------
 
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