crypyofiles20202020 runsomware removal

[Eman shafik]

Here is the SALog

 

[Eman shafik]

Result of Security Analysis by Rocket Grannie (x86) Updated: 06th, August 2020
Running from:C:\Users\Eman Shafik S hafie\Desktop (12:56:07 - 08/20/2020)
***---------------------------------------------------------***
Microsoft Windows 7 Home Premium X64 Service Pack 1
UAC is Enabled
Internet Explorer 11
Default Browser: Google Chrome
***------------Antivirus - Antispyware - Firewall-----------***
AVG AntiVirus Free Edition 2015 (Disabled - Not up to Date)
Windows Defender (Disabled - up to Date)
AVG AntiVirus Free Edition 2015 (Disabled - Not up to Date)
Windows Firewall (Enabled)
No other Firewall Installed
***-------Security Programs - Browsers - Miscellaneous------***
Adobe Flash Player NPAPI (32.0.0.403)
Adobe Acrobat Reader DC (20.012.20043)
Google Chrome (50.0.2661.102) ==> is out of Date
Java (6.0.270) ==> is out of Date
Malwarebytes (4.1.0.56) ==> is out of Date
Microsoft Silverlight (5.1.41212.0)
Mozilla Firefox (49.0.1) ==> is out of Date
Windows Live Essentials (15.4.3502.0922) ==> is out of Date ==> is no longer supported

***----------------Analysis Complete-------------------------***

 

[Eman shafik]

How is your computer doing? Is there anything else you want me to take care of like the Dell program?

yes, the same message about something named outlook appear each time i start the windows

 

[Eman shafik]

do i need the spy hunter program or i can delete it?and also the malware byte program? i have a lot of programs and i do not know which is important? which anti malware is the best?

 

[struppigel]

do i need the spy hunter program or i can delete it?and also the malware byte program? i have a lot of programs and i do not know which is important? which anti malware is the best?

You can delete the ones you don't use. It's important that you have one Antivirus software with real time protection. In your case it's McAfee, and that should be enough.
Some people prefer to use software like Malwarebytes additionally for scans.
There is no best antivirus product, nor can I make any recommendations. As long as you have one and keep it updated, it's fine.

yes, the same message about something named outlook appear each time i start the windows

• Press the Windows Key
  
  + r on your keyboard at the same time. Type taskmgr and click OK.
• Click on the Startup tab. If the tab is not visible, press the keys Alt + d. It should be visible now.
• For all programs that have the Status Disabled: Select the program and click on the button Enable
• Restart your system
• Does the error message still appear?

Note: You can revert those changes later if you don't like them. But for now I want to exclude this as a possible cause.

 

[Eman shafik]

Click on the Startup tab. If the tab is not visible, press the keys Alt + d. It should be visible now

where should i find this? after opening windows task manager i did not find startup tab even after i press alt+d

 

[Eman shafik]

For all programs that have the Status Disabled: Select the program and click on the button Enable

where also can i find all the programs?

 

[struppigel]

Let's try this

• Press the Windows Key
  
  + r on your keyboard at the same time. Type msconfig and click OK.
• Click on the Startup tab.
• Click on the button Enable all and on OK
• Restart your system
• Does the error message still appear?

 

[Eman shafik]

Does the error message still appear

yes it still appear, it says" The program cant start because outlookLib.dll is missing from your computer. Try reinstalling the program to fix this problem

 

[struppigel]

Hi. I just want to let you know that I am very busy this weekend. I will reply latest on Monday.

 

[struppigel]

• Press the Windows Key
  
  + r on your keyboard at the same time. Type devmgmt.msc and click OK.
• Look for the Bluetooth device under Bluetooth. You may have to click on the little triangle in front of "Bluetooth" to make it appear.
• Right-click on the Bluetooth device and click Update driver Software
• Click on Search automatically for updated driver software and follow the prompts to update the driver

Please tell me if it updated the driver. If it did, please check if the error message still appears.

 

[Eman shafik]

Sorry for being late in replying as i didn't receive an email from you but when i opened the site i found your message
i have done the above steps and it told me that my drive software for my device is up to date and the error message still appear after i restarted my computer.
i found two blue tooth one named dell wireless 1702 Bluetooth v3.0+HS and the other named Microsoft Bluetooth enumerator, i made the above steps with both and it gave me same results and still the error message appear.
now i want to know is it safe to use my laptop or still there is dangerous of any malware or ransomware or anything else?

 

[struppigel]

Hi Eman,

Generally me and most of the other helpers reply within 24-48 hours. So if you don't get any email, you can check after that time passed.

We have removed malware from you system. We need to do some updates to secure it, but apart from that I think it is safe to use.
Your operating system is not supported anymore. It is highly recommended that you upgrade to Windows 10 as soon as possible because security flaws won't be fixed anymore for Windows 7.

For the driver issue let's try to reinstall now instead of updating.

• Press the Windows Key
  
  + r on your keyboard at the same time. Type devmgmt.msc and click OK.
• Look for the dell wireless 1702 Bluetooth device. You may have to click on the little triangle in front of "Bluetooth" to make it appear.
• Right-click on the dell wireless 1702 Bluetooth and click Uninstall
• Follow the prompts to uninstall
• After uninstallation right-click on Bluetooth and Scan for hardware changes
• Follow the prompts to install the driver

Please restart and check if the error message still appears.

 

[struppigel]

Are you still with me?