Solved Did Acer disable my bluetooth

[vtqhtr413]

This morning I performed a factory restore on my Acer laptop using a factory restore flash drive I created when I got it. This is about an hour and a half process and at the half way point Acer begins to install the drivers and bloatware indicating what it's installing for each one, 78 installations total. At install #75 it shows this "Installing (DPOP) Disable Bluetooth Signal" and sure enough when it's up and running you wouldn't even know it had a bluetooth module but it does, I just had Windows 10 running on it before this reinstall and the bluetooth worked fine.

I received this computer (unbootable) from a relative last Oct., it was 3 yrs old then and would probably have came standard with Windows 10 but it had Windows 7 so she probably ordered it that way, maybe not wanting bluetooth? Here is a link to this laptop models support page, Product support I use bluetooth to connect to my speakers and would sorely miss them. Any suggestions would be appreciated.

 

[upnorth]

Seams to me the site has Bluetooth drivers also for Windows 7. Have you tried download and install the Acer Software so you get the correct vendor/driver?

https://global-download.acer.com/SupportFiles/Files/HWID/APP/HWVendorDetection.exe

 

[vtqhtr413]

The device manager shows no problems in fact it doesn't show a Bluetooth module. It's a combination adapter, Wifi and Bluetooth so maybe uninstall the Wifi driver and reinstall and see what happens?

Edit: Sorry upnorth I didn't notice the link was to a tool, I'll have a look and get back, Thanks.

 

[upnorth]

You might need to check if Bluetooth is activated/enabled in the BIOS as you did mention it was disabled during the installation process.

 

[vtqhtr413]

Good idea! I have to get a code to pull this off but I be back.

I edited my last post.

 

[upnorth]

The manual : https://global-download.acer.com/GDFiles/Document/User Manual/User Manual_Acer_1.0_A_A.zip?acerid=635410120063759968&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE E3-111&OS=ALL&LC=en&BC=ACER&SC=PA_6

Quote page 38 : " Bluetooth on your computer is disabled by default. To enable your computer’s Bluetooth adapter, do the following:

1. Open the Charms and select Settings > Change PC Settings > PC and devices > Bluetooth, or press the Windows key + <W> and then type ’ Wireless ’; in the results, click on Bluetooth settings.
2. Click the toggle next to Bluetooth to enable/disable it.
3. Your computer will automatically start searching for devices, as well as make itself visible to other devices. "

 

[vtqhtr413]

Win 7 doesn't have the charms bar but let me have a look at the link you posted, Thanks upnorth.

 

[upnorth]

Was unsure what a " Charm " is so I had to check that in the manual. Quote " Charms allow you to perform useful functions, such as sharing content, turning off your PC or changing settings. How do I access the charms? Move your cursor into the upper right-hand corner of the screen. "

Must ofcourse be possible to access the bluetooth settings elsewhere even if the Charm aint available.

 

[vtqhtr413]

The support page default refers to Windows 10, you have to change it to Windows 7, sorry friend.

 

[upnorth]

I did.

 

[vtqhtr413]

That hardware detection tool does show that it has Atheros Bluetooth.

 

[upnorth]

Nice and is it possible to update or install from the tool?

 

[vtqhtr413]

I'm going to try to uninstall and reinstall the Atheros driver and see how it goes.

 

[vtqhtr413]

Nice and is it possible to update or install from the tool?

No, just detect it kind of like the bios very basic.

 

[upnorth]

I'm going to try to uninstall and reinstall the Atheros driver and see how it goes.

Holding my thumbs!

 

[vtqhtr413]

Negative Houston, same as before.

 

[upnorth]

Sad to hear! If no solution is found you could simply get a external usb bluetooth adapter that you plug in and should work the same as the internal built-in.

 

[vtqhtr413]

Yes or go without the speakers until I get this figured out. Thanks for all your help upnorth.

 

[vtqhtr413]

Reluctant to admit it of course but as it turned out it literally was as simple as pressing the function + F3, as soon as I did the OS started installing all needed drivers and within minutes I was listening to music through my BT speakers.

enable bluetooth acer aspire e1-532-2616

 

[upnorth]

Glad to hear.