blackylegend
New Member
dont have permission to delete or change files 2 files. cant change or delete them for some reason
dont have permission to delete or change files
- Thread starter blackylegend
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Windows Malware Removal Help & Support
11 Replies
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Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
Let's find our what is causiing this.
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
Let me know what problems persists.
Wait for further instructions
p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
if the download was from the site I provided you should restore the program from the Quarantine folder. It's SAFE.
====
I'm nasdaq and will be helping you.
If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===
Let's find our what is causiing this.
Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
Let me know what problems persists.
Wait for further instructions
p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
if the download was from the site I provided you should restore the program from the Quarantine folder. It's SAFE.
====
blackylegend
New Member
here you go
Hi,
Start by cleaning the WD Quarantine files.
Clean the Windows Defender Quarantine folder.
Comment: Delete quarantined files from Windows Defender.
How to: Delete quarantined files.
Restore quarantined files in Microsoft Defender Antivirus - Microsoft Defender for Endpoint
Follow the directives on the page to delete all the files in the quarantine folder.
Now proceed with this.
Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.
Run FRST and click Fix only once and wait.
The Computer will restart when the fix is completed.
It will create a log (Fixlog.txt) please post it to your reply.
===
Please post the Fixlog.txt and let me know what problem persists.
Start by cleaning the WD Quarantine files.
Clean the Windows Defender Quarantine folder.
Comment: Delete quarantined files from Windows Defender.
How to: Delete quarantined files.
Restore quarantined files in Microsoft Defender Antivirus - Microsoft Defender for Endpoint
Follow the directives on the page to delete all the files in the quarantine folder.
Now proceed with this.
Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.
Run FRST and click Fix only once and wait.
The Computer will restart when the fix is completed.
It will create a log (Fixlog.txt) please post it to your reply.
===
Please post the Fixlog.txt and let me know what problem persists.
blackylegend
New Member
i got a failed bios start when the pc restarted i had to load default bios start. i can delete the icons from my desktop now but i still dont have permission to open them or delete them. i think i need to be the owner again
Hi,
This looks like a bad infection.
I think you have 2 options.
1. - Use the Windows Recovery Environment like this.
You will need access to a spare PC and a USB flash drive that has not been in contact with the sick PC...
Let me know if you have access to these devices.
I need to know before suggested the fix if you can enable the Recovery Environment.
It will be needed to remove this infection.
Open FRST on the compromised computer:
copy/paste the following inside the text area of FRST. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.
Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
End::
On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
Copy and paste its content in your next reply.
Do not reboot your computer. I will give you the next instructions if this goes well.
Wait for further instructions.
<<<>>>
or 2. Reinstall Windows 10. This is not a small task. I first suggest the 1st option.
This looks like a bad infection.
I think you have 2 options.
1. - Use the Windows Recovery Environment like this.
You will need access to a spare PC and a USB flash drive that has not been in contact with the sick PC...
Let me know if you have access to these devices.
I need to know before suggested the fix if you can enable the Recovery Environment.
It will be needed to remove this infection.
Open FRST on the compromised computer:
copy/paste the following inside the text area of FRST. Once done, click on the Fix button. A file called fixlog.txt should appear on your desktop. Attach it in your next reply.
Start::
CMD: bcdedit.exe /set {bootmgr} displaybootmenu yes
CMD: bcdedit.exe /set {default} recoveryenabled yes
End::
On completion, a message will come up saying that the fix has been completed and it'll open a log in Notepad
Copy and paste its content in your next reply.
Do not reboot your computer. I will give you the next instructions if this goes well.
Wait for further instructions.
<<<>>>
or 2. Reinstall Windows 10. This is not a small task. I first suggest the 1st option.
blackylegend
New Member
will the first option delete any files in my pc ? if yes then im gonna do this later. and if i update my bios or update to windows 11 will the problem also be fixed ? in any case i can do the first option after a while. maybe in a month or so
Hi,
Quote will the first option delete any files in my pc ? Unquote.
No nothin will be deleted. The above instructions will only tell me that you can run the Farbar tool in the Recovery Environment of your computer.
I will let me know that the Farbar program can be executed in this Computer MODE.
Trust me.
Quote will the first option delete any files in my pc ? Unquote.
No nothin will be deleted. The above instructions will only tell me that you can run the Farbar tool in the Recovery Environment of your computer.
I will let me know that the Farbar program can be executed in this Computer MODE.
Trust me.
blackylegend
New Member
i think i will do this later. i want to finish my work first before trying to do anything which is gonna take awhile. thanks for the help so far
blackylegend
New Member
you can close this one. ill do the solution later. thanks for the help
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