E-mail after a malware infection

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duma

New Member
Thread author
Jun 25, 2023
4
Two month ago I got infected by a ransomware on my PC. Then I deleted all traces of the virus and I formatted the computer, and I also checked my email adresses and changed all the password because this virus had also a Trojan. I think the virus problem is solved, but some days ago I started receiving some emails, all same on various adresses, in which they repeated to me that in June they entered my pc and took personal data etc... . I would like to know if I have to worry about these emails, even though I think they are sending me this because I have removed the virus and I'm ignoring the situation. Thank you
 

nasdaq

Moderator
Verified
Staff Member
Nov 5, 2019
1,412
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Ignore these messages.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
L7kNU5y.jpg

Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]

Let me know what problems persists.

Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
OR, you should restore the program from the Quarantine folder.
====
 

duma

New Member
Thread author
Jun 25, 2023
4
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Ignore these messages.

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
L7kNU5y.jpg

Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "more reply Options" button.
[img=[URL]http://deeprybka.trojaner-board.de/eset/eng/attachlogs.png[/URL]]

Let me know what problems persists.

Wait for further instructions

p.s.
This program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
OR, you should restore the program from the Quarantine folder.
====
Thanks for ur response but I want only know if i have to worry about these emails that I described before
 

nasdaq

Moderator
Verified
Staff Member
Nov 5, 2019
1,412
Hi,

I cannot help you with that. If all is well with your computer the possibly you are safe. The messages may carry a payload that is dormant.


Sophos Virus Removal Tool

Please download Sophos Virus Removal Tool and save it to your computer's Desktop.
  • Right-click the icon and select Run as administrator.[/*]
  • Click Yes to accept any security warnings that may appear.[/*]
  • Click the Next button.[/*]
  • Select 'I accept the terms in the license agreement', then click Next twice.[/*]
  • Click the Install button and wait until the installation is complete.[/*]
  • Click the Finish button. The tool created a shortcut icon on the Desktop of your computer.[/*]
  • Now, double-click the Sophos Virus Removal Tool shortcut icon to run the tool.[/*]
  • Click Yes to accept any security warnings that may appear.[/*]
  • After it updates and a "Start Scanning" button appears in the lower right:
    • Disconnect from the Internet or physically unplug your Internet cable connection.[/*]
    • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.[/*]
    • Temporarily disable your anti-virus and real-time anti-spyware protection.[/*]
    [/*]
  • Click the "Start Scanning" button in the lower right to start the scan.[/*]
  • After starting the scan, do not use the computer until the scan has completed.[/*]
  • When finished, if it detected anything there will be a "Start Clean-up" button, click it and allow it to finish.[/*]
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.[/*]
  • If any threats are found click Details, then View Log file (bottom left-hand corner).[/*]
  • Copy and paste its contents in your next reply and note any errors encountered.[/*]
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup.[/*]
  • Click Exit to close the program.[/*]
  • If no threats were found, please confirm that result.[/*]
Note: Whenever necessary, the log will be in the following location:

Windows Vista and above:
C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log

Please post the contents of the log in your next reply and note any errors encountered.
===

If the problem persists i will need to see the files after you have executed the Farbar program.
 

duma

New Member
Thread author
Jun 25, 2023
4
Hi,

I cannot help you with that. If all is well with your computer the possibly you are safe. The messages may carry a payload that is dormant.


Sophos Virus Removal Tool

Please download Sophos Virus Removal Tool and save it to your computer's Desktop.
  • Right-click the icon and select Run as administrator.[/*]
  • Click Yes to accept any security warnings that may appear.[/*]
  • Click the Next button.[/*]
  • Select 'I accept the terms in the license agreement', then click Next twice.[/*]
  • Click the Install button and wait until the installation is complete.[/*]
  • Click the Finish button. The tool created a shortcut icon on the Desktop of your computer.[/*]
  • Now, double-click the Sophos Virus Removal Tool shortcut icon to run the tool.[/*]
  • Click Yes to accept any security warnings that may appear.[/*]
  • After it updatesand a "Start Scanning" button appears in the lower right:
    • Disconnect from the Internet or physically unplug your Internet cable connection.[/*]
    • Close all open programs, scheduling/updating tasks and background processes that might activate during the scan including the screensaver.[/*]
    • Temporarily disable your anti-virus and real-time anti-spyware protection.[/*]
    [/*]
  • Click the "Start Scanning" button in the lower right to start the scan.[/*]
  • After starting the scan, do not use the computer until the scan has completed.[/*]
  • When finished, if it detected anything there will be a "Start Clean-up" button, click it and allow it to finish.[/*]
  • When finished, re-enable your anti-virus/anti-malware (or reboot) and then you can reconnect to the Internet.[/*]
  • If any threats are found click Details, then View Log file (bottom left-hand corner).[/*]
  • Copy and paste its contents in your next reply and note any errors encountered.[/*]
  • Close the Notepad document, close the Threat Details screen, then click Start cleanup.[/*]
  • Click Exit to close the program.[/*]
  • If no threats were found, please confirm that result.[/*]
Note: Whenever necessary, the log will be in the following location:

Windows Vista and above:
C:\ProgramData\Sophos\Sophos Virus Removal Tool\Logs\SophosVirusRemovalTool.log

Please post the contents of the log in your next reply and note any errors encountered.
===

If the problem persists i will need to see the files after you have executed the Farbar program.
I don t wanna install unknown app, thank you for ur help
 
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