Since I run a home computer business, I can fill you in on a little secrets.
When you remove malware as a business, you have to use products which are simply and are not time consuming. Your work and time costs the customer more money and also takes time away from your other customers.
Products which are easy and non-time consuming are:
1. Malwarebytes
2. Hitman Pro
3. McAfee Stinger
4. Norton Power Eraser
5. Kaspersky Virus Removal Tool
Those are the basic tools used by paid computer techs.
Sometime on infected systems I will use Emsisoft Emergency Kit because it an complete advanced tool unlike CCE which takes entirely too much time. EEK it more precise since it has Hijack Free (a better tool than Killswitch and Autoruns put together). EEK scanner also has better detection rate, even better now since BitDefender's engine is included and less false positives than CCE scanner and is much faster.
It is a standard procedure for computer techs to always boot into Windows Safe Mode to remove infections. Therefore process explorer products like Killswitch are useless since malware can not run in Safe Mode. But EEK's Hijack Free is very helpful because it will list all of the ways malware can hook into Windows Kernel, allowing you to remove any hooks.
Computer techs do not follow malware removal guides since they are so many variants of the same malware categories each require a different removal procedure. Malware will change so fast that guides can not be updated fast enough to be useful.
On highly infected systems, the default procedure is always to backup user files and re-install Windows. You can't risk the chance of malware still being present after the customer has paid you to remove it.
Backing up user files and re-installing Windows is usually much faster, easier and saves the customer money.
Good day.
