Extension that won’t go away !

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Mezz

New Member
Thread author
Dec 29, 2022
5
I have an extension called Apps 2.4 that I can't remove (I think I accidentally installed something called chromium, which I removed). It has no description and it's ID is pejhfhcoekcajgokallhmklcjkkeemgj.
It won’t let me disable it or delete it. When I do a search I get redirected to Yahoo search instead of my google default. I feel very compromised when logging into a website and it randomly logs me out and has a 5 second countdown. Any help would be appreciated 🙏🏽 !
 

nasdaq

Moderator
Verified
Staff Member
Nov 5, 2019
1,530
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download Malwarebytes Anti-Malware from Malwarebytes or
from BleepingComputer

Right-click on the MBAM icon and select Run as administrator to run the tool.
Click Yes to accept any security warnings that may appear.
Once the MBAM dashboard opens, on the right detail pane click on the word "Current" under the Scan Status to update the tool database.
On the left menu pane click the Settings tab, and then select the Protection tab on the top.
Under the Scan Options, turn on the button Scan for rootkits and Scan within archives.
Click the Scan tab on the right detail pane, select Threat Scan and click the Start Scan button
Note: The scan may take some time to finish, so please be patient.
If potential threats are detected, ensure to check mark all the listed items, and click the Quarantine Selected button.
While still on the Scan tab, click the View Report button, and in the window that opens click the Export button, select Text file (*.txt), and save the log to your Desktop.
The log can also be viewed by clicking the log to select it, then clicking the View Report button.

Please post the log for my review.

Note: If asked to restart the computer, please do so immediately.
===

Please download AdwCleaner by Malwarebytes your Desktop.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Click the LogFile button and the report will open in Notepad.

IMPORTANT

If you click the Clean button all items listed in the report will be removed.

If you find some false positive items or programs that you wish to keep, Close the AdwCleaner windows.

Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click the Scan button and wait for the process to complete.
Check off the element(s) you wish to keep.
Click on the Clean button follow the prompts.
A log file will automatically open after the scan has finished.
Please post the content of that log file with your next answer.
You can find the log file at C:\AdwCleanerCx.txt (x is a number).

===

Download the Farbar Recovery Scan Tool (FRST).
Choose the 32 or 64 bit version for your system.
and save it to a folder on your computer's Desktop.
Ensure that you are in an Administrator Account
Double-click to run it. When the tool opens click Yes to disclaimer.
Check the boxes as seen here:
L7kNU5y.jpg

Press Scan button.
It will make a log (FRST.txt) in the same directory the tool is run. Please copy and Attach it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.


Please attach the logs for my review.
How to attach a file to your reply:
In the Reply section in the bottom of the topic Click the "Upload file" button.
Do this for both files. Then pres the "Post reply" button.
<<<>>>

Wait for further instructions

p.s.

The Farbar program is updated often.
If it's identified as suspicious by your Anti-Virus program trust it if Downloaded from the link I provided.
You should restore the program from the Quarantine folder.
<<<>>>
 

Mezz

New Member
Thread author
Dec 29, 2022
5
Thank you for the initial instructions. I can't wait to get rid of this pesky thing that lives on my PC.
I have attached the 3 files as requested.
Thank you,
Mezz
 

Attachments

  • 01-03-23 - MalWarebytes scan on PC.txt
    1.2 KB · Views: 4
  • 01-03-23- FRST.txt
    38.4 KB · Views: 4
  • 01-03-23 - Addition.txt
    46.6 KB · Views: 4

nasdaq

Moderator
Verified
Staff Member
Nov 5, 2019
1,530
Hello, Welcome to MalwareTips.
I'm nasdaq and will be helping you.

If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.
===

Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===



Please post the Fixlog.txt and let me know what problem persists.
 

Attachments

  • Fixlist.txt
    4.2 KB · Views: 6
  • Like
Reactions: Mezz

nasdaq

Moderator
Verified
Staff Member
Nov 5, 2019
1,530
Hi,

What problem persists.

Run the Farbar Scan and post fresh Logs for my review.
 

Mezz

New Member
Thread author
Dec 29, 2022
5
I appreciate your reply!
Here are the files.
 

Attachments

  • Addition.txt
    46.6 KB · Views: 2
  • FRST.txt
    37.5 KB · Views: 2

nasdaq

Moderator
Verified
Staff Member
Nov 5, 2019
1,530
Hi,

The last time I gave you a fixlist.txt to repair your computer you did not reply or post the fixlog.txt I requested.

Nor did you tell me what was wrong with this computer when I asked if you still needed help.

You will not hear from me until I get the information I'm requested now. See below.

Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt
Let me know what problem persists.

p.s.
If you need help executing these instructions please ask.
 

Attachments

  • Fixlist.txt
    2.8 KB · Views: 3

Mezz

New Member
Thread author
Dec 29, 2022
5
My apologize. Issues remain the same. My extension is titled Apps 2.4. I cannot remove it from the system. Even though Google is my default search engine, all of my searches are routed to Yahoo.
I have also attached a Fixlog file as per your request.
Thank you.
Mezz
 

Attachments

  • Fixlog.txt
    23.3 KB · Views: 3

nasdaq

Moderator
Verified
Staff Member
Nov 5, 2019
1,530
Hi,

This Chrome extenion is probably set “Managed By Your Organization?”


Please download the attached Fixlist.txt file to the same folder where the Farbar tool is running from.
The location is listed in the 3rd line of the FRST.txt log you have submitted.

Run FRST and click Fix only once and wait.

The Computer will restart when the fix is completed.

It will create a log (Fixlog.txt) please post it to your reply.
===

Please post the Fixlog.txt for my review
 

nasdaq

Moderator
Verified
Staff Member
Nov 5, 2019
1,530
Are you still with me?

I just noticed that the fixlist.txt is not attached to my previous post.

There it it now.
 

Attachments

  • Fixlist.txt
    446 bytes · Views: 6
  • Like
Reactions: Mezz
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