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<blockquote data-quote="argus" data-source="post: 346887" data-attributes="member: 21493"><p>Helllo,</p><p></p><p>My name is <strong>Argus </strong>and and I will be helping you with your computer problems.</p><p></p><p>Before we begin, please note the following:</p><ul> <li data-xf-list-type="ul">I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.</li> <li data-xf-list-type="ul">The logs can take some time to research, so please be patient with me.</li> <li data-xf-list-type="ul">Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.</li> <li data-xf-list-type="ul">Instructions that I give are for your system only!</li> <li data-xf-list-type="ul">Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.</li> <li data-xf-list-type="ul">Please perform all steps in the order received. If you can't understand something don't hesitate to ask.</li> <li data-xf-list-type="ul">Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.</li> </ul><p></p><p></p><p></p><p></p><p>Please print these instruction out so that you know what you are doing</p><ul> <li data-xf-list-type="ul">Download <a href="http://oldtimer.geekstogo.com/OTLPENet.exe" target="_blank">OTLPENet.exe</a> to your desktop</li> <li data-xf-list-type="ul">Download <a href="http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/" target="_blank">Farbar Recovery Scan Tool</a> and save it to a flash drive.<br /> </li> <li data-xf-list-type="ul">Ensure that you have a blank CD in the drive</li> <li data-xf-list-type="ul">Double click<strong> OTLPENet.exe</strong> and this will then open imgburn to burn the file to CD</li> <li data-xf-list-type="ul">Reboot your system using the boot CD you just created.<br /> Note : If you do not know how to set your computer to boot from CD follow the steps <a href="http://www.hiren.info/pages/bios-boot-cdrom" target="_blank">here</a></li> <li data-xf-list-type="ul">Wait for the CD to detect your hardware and load the operating system</li> <li data-xf-list-type="ul">Your system should now display a Reatogo desktop<br /> <strong>Note : as you are running from CD it is not exactly speedy</strong></li> <li data-xf-list-type="ul">Insert the USB with FRST</li> <li data-xf-list-type="ul">Locate the flash drive with FRST and double click</li> <li data-xf-list-type="ul">The tool will start to run.</li> <li data-xf-list-type="ul">When the tool opens click Yes to disclaimer.</li> <li data-xf-list-type="ul">Press <strong>Scan</strong> button.</li> <li data-xf-list-type="ul">It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.</li> </ul></blockquote><p></p>
[QUOTE="argus, post: 346887, member: 21493"] Helllo, My name is [B]Argus [/B]and and I will be helping you with your computer problems. Before we begin, please note the following: [LIST] [*]I will working be on your Malware issues, this may or may not, solve other issues you have with your machine. [*]The logs can take some time to research, so please be patient with me. [*]Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay. [*]Instructions that I give are for your system only! [*]Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. [*]Please perform all steps in the order received. If you can't understand something don't hesitate to ask. [*]Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions. [/LIST] Please print these instruction out so that you know what you are doing [LIST] [*]Download [URL='http://oldtimer.geekstogo.com/OTLPENet.exe']OTLPENet.exe[/URL] to your desktop [*]Download [URL='http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/81/']Farbar Recovery Scan Tool[/URL] and save it to a flash drive. [*]Ensure that you have a blank CD in the drive [*]Double click[B] OTLPENet.exe[/B] and this will then open imgburn to burn the file to CD [*]Reboot your system using the boot CD you just created. Note : If you do not know how to set your computer to boot from CD follow the steps [URL='http://www.hiren.info/pages/bios-boot-cdrom']here[/URL] [*]Wait for the CD to detect your hardware and load the operating system [*]Your system should now display a Reatogo desktop [B]Note : as you are running from CD it is not exactly speedy[/B] [*]Insert the USB with FRST [*]Locate the flash drive with FRST and double click [*]The tool will start to run. [*]When the tool opens click Yes to disclaimer. [*]Press [B]Scan[/B] button. [*]It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply. [/LIST] [/QUOTE]
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