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<blockquote data-quote="upnorth" data-source="post: 1008367" data-attributes="member: 38832">Portable browsers I&#039;m not sure is fully supported so not an option I personal would consider or recommend, but since you still have the problem your not left with too many options.Try with another main version ( SAFE ) instead of the Internet Security, sure it&#039;s an option but I would more suspect you need to actually test again in FF with a default not altered profile as from my own extensive tests yesterday on 2 Windows 10 systems was able to get this working, but not before find out there&#039;s parts in the installation process and also a official link they share that needs to be fixed and updated. That I will report and help F-Secure with.In your case I strongly recommend you should contact the support again, but use the phone or the chat as email contact is not the fastest and it&#039;s a risk your ticket is closed. Be sure to have the previous support ticket number available and request it re-opened if needed and insist on share another crucial file that&#039;s called FSDIAG, instructions how to create it is found here:[URL unfurl=&quot;true&quot;]https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file[/URL]Why the FSDIAG file? Simply to help the support get a fair chance hopefully being able to trace the actual issue.</blockquote>

[QUOTE="upnorth, post: 1008367, member: 38832"] Portable browsers I'm not sure is fully supported so not an option I personal would consider or recommend, but since you still have the problem your not left with too many options. Try with another main version ( SAFE ) instead of the Internet Security, sure it's an option but I would more suspect you need to actually test again in FF with a default not altered profile as from my own extensive tests yesterday on 2 Windows 10 systems was able to get this working, but not before find out there's parts in the installation process and also a official link they share that needs to be fixed and updated. That I will report and help F-Secure with. In your case I strongly recommend you should contact the support again, but use the phone or the chat as email contact is not the fastest and it's a risk your ticket is closed. Be sure to have the previous support ticket number available and request it re-opened if needed and insist on share another crucial file that's called FSDIAG, instructions how to create it is found here: [URL unfurl="true"]https://community.f-secure.com/common-home-en/kb/articles/5427-how-do-i-create-an-fsdiag-file[/URL] Why the FSDIAG file? Simply to help the support get a fair chance hopefully being able to trace the actual issue. [/QUOTE]

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