Solved Getting BSODs on Win 11 laptop.

[brambedkar59]

Briefly explain your current issue(s)

getting BSOD

Steps taken to resolve, but have been unsuccessful

changed AVs, ran sfc /scannow, updated graphics drivers

Since last month or so I am getting frequent BSODs on my Win11 (22621.1265) Laptop (Asus Tuf F17 FX706HE BIOS: 311). It's never the same error. I have attached last 2 dump files in this link.

So far I have changed AVs (Malwarebytes, Emsisoft and now on Bitdefender), ran sfc /scannow, updated graphics drivers (now back to drivers from Asus website) but nothing seems to work.

Thanks for your help. Let me know if you need more info.

Edit: I checked with Whocrashed it says this:

Bugcheck name: DPC_WATCHDOG_VIOLATION Driver or module in which error occurred: intelppm.sys (intelppm+0x156f)

Edit: 2
BlueScreenView says ntoskrnl.exe caused crash. Dunno which one is right.

Edit:3 Things ruled out so far-
1. AV (happens with MB, Emsi BD, Defender & no AV)
2. Ram module (Windows Memtest came clean)
3. Corrupt system files (sfc /scannow came clean)
4. Undervolting by ThrottleStop (happens even when task is disabled)

 

[brambedkar59]

Just for troubleshooting, removed BD & I am back to MS Defender.

 

[Gandalf_The_Grey]

Maybe you can do some troubleshooting yourself :

How to view the contents of a dump file in Windows 10 | Digital Citizen

Dump files are a special type of files that store information about your computer, the software on it, and the data loaded in the memory when something bad happens. They are usually automatically generated by Windows or by the apps that crash, but you can also manually generate them. The...

www.digitalcitizen.life

 

[brambedkar59]

Maybe you can do some troubleshooting yourself :

How to view the contents of a dump file in Windows 10 | Digital Citizen

Dump files are a special type of files that store information about your computer, the software on it, and the data loaded in the memory when something bad happens. They are usually automatically generated by Windows or by the apps that crash, but you can also manually generate them. The...

www.digitalcitizen.life

I tried Whocrashed it says "IntelPPM.sys" is the cause. I don't know if Whocrashed is reliable.

 

[Gandalf_The_Grey]

You could try running the Intel Drive & Support Assistant, and if you find any update for Intel Power Management, please install it and check.
And:

In addition, you can try running Windows Memory Diagnostic to check if there is any issues with RAM. Kindly follow the steps mentioned below:

1. Press Windows + S keys together to open Search.
2. Now type Memory and click on Windows Memory Diagnostic.
3. Click on Restart now and check for problems.
4. Follow the on screen instructions

From:

Redirecting

 

[ForgottenSeer 98186]

I tried Whocrashed it says "IntelPPM.sys" is the cause. I don't know if Whocrashed is reliable.

Whocrashed can sometimes report the wrong driver or other incorrect infos. Same with other BSOD "determination" utilities.

That said, IntelPPM.sys is a well-known cause of BSODs on Windows 10 and 11.

You can try updating that driver to the latest-greatest generic version from Intel.

You are better off by just clean-installing Windows and rebuilding the system. The alternative is to spend a lot of time researching it, trying many things and getting no solution to the problem.

Nobody is going to analyze dump files as that requires a fairly substantial setup and importing of symbol files. Anyway, you would submit the dump file to ASUS and Intel.

 

[brambedkar59]

You could try running the Intel Drive & Support Assistant, and if you find any update for Intel Power Management, please install it and check.
And:

From:

Redirecting

I am only seeing update for Graphics drivers and nothing else. I have latest drivers from ASUS already installed.

 

[brambedkar59]

BlueScreenView says ntoskrnl.exe caused crash different from what Whocrashed said. Dunno which one is right.

I will try running Memtest tonight just to rule out Memory issues.

Edit: Thread updated

 

[Gandalf_The_Grey]

BlueScreenView says ntoskrnl.exe caused crash different from what Whocrashed said. Dunno which one is right.

I will try running Memtest tonight just to rule out Memory issues.

Edit: Thread updated

While it is an advertorial for Auslogics software some troubleshooting steps can be found here:

Ntoskrnl.Exe BSOD Error on Windows 11/10 [FIXED]

The "ntoskrnl.exe file is missing" error usually occurs when the basic parts of the Windows NT operating system kernel, like the process and memory management, encounter a problem. This guide offers ways to resolve the problem.

www.auslogics.com

But first wait for the results of Memtest.

 

[brambedkar59]

Windows Memory Diagnostic came out clean. So that should rule out faulty ram module.

While it is an advertorial for Auslogics software some troubleshooting steps can be found here:

Ntoskrnl.Exe BSOD Error on Windows 11/10 [FIXED]

The "ntoskrnl.exe file is missing" error usually occurs when the basic parts of the Windows NT operating system kernel, like the process and memory management, encounter a problem. This guide offers ways to resolve the problem.

www.auslogics.com

But first wait for the results of Memtest.

Problem is BSODs occur so randomly that it's very hard to know if it's fixed or not. Before today last 7 days were without any crashes and then suddenly I got 3 of those today.

 

[Gandalf_The_Grey]

Windows Memory Diagnostic came out clean. So that should rule out faulty ram module.


Problem is BSODs occur so randomly that it's very hard to know if it's fixed or not. Before today last 7 days were without any crashes and then suddenly I got 3 of those today.

You could try that Intel graphics driver.

Updating the Intel graphics driver didn't work well on my LG laptop, I had to return to an older driver because of the graphics looked washed out.
Sometimes the (older) OEM drivers work best.

It also could be the latest Microsoft update, problems like this one are difficult especially when they are random.

 

[brambedkar59]

You could try that Intel graphics driver.

Just updated to latest version from Intel DSA, let's see how that goes.

 

[brambedkar59]

Whocrashed can sometimes report the wrong driver or other incorrect infos. Same with other BSOD "determination" utilities.

That said, IntelPPM.sys is a well-known cause of BSODs on Windows 10 and 11.

Yeah, BSOD "determination" utilities are more of a guess work. And I don't have the technical know-how to figure it myself manually.

You can try updating that driver to the latest-greatest generic version from Intel.

I updated them to latest generic version (31.0.101.4091) from Intel last night.

You are better off by just clean-installing Windows and rebuilding the system. The alternative is to spend a lot of time researching it, trying many things and getting no solution to the problem.

I am trying to avoid doing that for now. I have a system image stored after doing my last clean install, so that's good.

Nobody is going to analyze dump files as that requires a fairly substantial setup and importing of symbol files. Anyway, you would submit the dump file to ASUS and Intel.

I have already created a thread on Asus website, no reply yet.

On side note. This is weird, my notification says ur reply was at 6:55am (IST local time) but your post says 1:38am. I don't know how that is possible as I was awake way late last night and I didn't saw your post.

 

[Digmor Crusher]

Are you usig Shadow Defender, it gave me BSOD's the last 2 or 3 times I tried it.

 

[brambedkar59]

Are you usig Shadow Defender, it gave me BSOD's the last 2 or 3 times I tried it.

No.

 

[SeriousHoax]

Are you still on Insiders beta build?

 

[brambedkar59]

Are you still on Insiders beta build?

No, I am on build 22621.1265 (Win 11 22H2).

 

[brambedkar59]

Fix: CPUs are not running at its full capacity in Windows 10 / 11

CPUs are designed to power your computer in such a way that it runs at its full capacity when there is a heavy load (like when you are playing a game) and it

thegeekpage.com

That article is suggesting to disable the power management feature of Intel CPUs. I am not trying to turn my laptop into desktop.

 

[roger_m]

There are some suggestions at the following link.

Fix intelppm.sys Blue Screen error on Windows 11/10

IntelPPM stands for Intel Processor Power Management. We show you how to fix intelppm.sys Blue Screen error on Windows 11/10.

www.thewindowsclub.com

 

[brambedkar59]

There are some suggestions at the following link.

Fix intelppm.sys Blue Screen error on Windows 11/10

IntelPPM stands for Intel Processor Power Management. We show you how to fix intelppm.sys Blue Screen error on Windows 11/10.

www.thewindowsclub.com

See my above post, it's same steps.