Solved Getting BSODs on Win 11 laptop.

[brambedkar59]

Briefly explain your current issue(s)

getting BSOD

Steps taken to resolve, but have been unsuccessful

changed AVs, ran sfc /scannow, updated graphics drivers

Since last month or so I am getting frequent BSODs on my Win11 (22621.1265) Laptop (Asus Tuf F17 FX706HE BIOS: 311). It's never the same error. I have attached last 2 dump files in this link.

So far I have changed AVs (Malwarebytes, Emsisoft and now on Bitdefender), ran sfc /scannow, updated graphics drivers (now back to drivers from Asus website) but nothing seems to work.

Thanks for your help. Let me know if you need more info.

Edit: I checked with Whocrashed it says this:

Bugcheck name: DPC_WATCHDOG_VIOLATION Driver or module in which error occurred: intelppm.sys (intelppm+0x156f)

Edit: 2
BlueScreenView says ntoskrnl.exe caused crash. Dunno which one is right.

Edit:3 Things ruled out so far-
1. AV (happens with MB, Emsi BD, Defender & no AV)
2. Ram module (Windows Memtest came clean)
3. Corrupt system files (sfc /scannow came clean)
4. Undervolting by ThrottleStop (happens even when task is disabled)

 

[roger_m]

See my above post, it's same steps.

There may or may not be be an updated driver which fixes this. You could try using Intel® Driver & Support Assistant.

Download Intel Drivers and Software

Download new and previously released drivers including support software, bios, utilities, firmware and patches for Intel products.

www.intel.com

If that finds no updates, I would suggest running Smart Driver Manager. The free version lets you update drivers without paying and it does a better job of finding the right drivers than just about every other driver update tool.

Driver Manager - Find Updates For Popular Hardware Devices

Smart Driver Manager finds and replaces outdated software drivers automatically. Try it now and ensure your computer has the latest drivers installed.

smartpctools.com

 

[brambedkar59]

There may or may not be be an updated driver which fixes this. You could try using Intel® Driver & Support Assistant.

Download Intel Drivers and Software

Download new and previously released drivers including support software, bios, utilities, firmware and patches for Intel products.

www.intel.com

If that finds no updates, I would suggest running Smart Driver Manager. The free version lets you update drivers without paying and it does a better job of finding the right drivers than just about every other driver update tool.

Driver Manager - Find Updates For Popular Hardware Devices

Smart Driver Manager finds and replaces outdated software drivers automatically. Try it now and ensure your computer has the latest drivers installed.

smartpctools.com

Already ran Intel DSA, it showed update for generic Intel graphics drivers & I was on Asus drivers (OEM version). So installed the latest version from Intel (31.0.101.4091) over it.

 

[roger_m]

Already ran Intel DSA, it showed update for generic Intel graphics drivers & I was on Asus drivers (OEM version). So installed the latest version from Intel (31.0.101.4091) over it.

The graphics drivers most likely have nothing to do with this. You may need newer chipset drivers. Or maybe there is a specific Intel Processor Power Management driver.

 

[brambedkar59]

The graphics drivers most likely have nothing to do with this. You may need newer chipset drivers. Or maybe there is a specific Intel Processor Power Management driver.

Where do I download newer chipset or Intel Processor Power Management drivers from?
I ran a scan with Smart Driver Manager & it showed neither of those 2 driver updates but it showed 17 other updates.

Edit: In those 17 updates there was an update for "Intel Power engine plug-in", I don't think it installed correct driver, this is a 11th gen CPU (i5-11400H) and it installed 4000 U/Y series drivers for it. This is why I don't even try to use 3rd party driver update utilities.

 

[roger_m]

Where do I download newer chipset or Intel Processor Power Management drivers from?

If you open Device Manager, is there an Intel Processor Power Management device shown in System Devices or elsewhere? If there is, double click on it, go to the Details tab and select Hardware IDs. Now right click on the Hardware ID, select copy and then paste it in a reply. I may be able to find somewhere to download a newer driver for you.

 

[brambedkar59]

If you open Device Manager, is there an Intel Processor Power Management device shown in System Devices or elsewhere? If there is, double click on it, go to the Details tab and select Hardware IDs. Now right click on the Hardware ID, select copy and then paste it in a reply. I may be able to find somewhere to download a newer driver for you.

I am not seeing any entry with that name.



Edit: Here is the complete list of drivers installed in the system. Couldn't upload on MT so uploaded it on Mediafire.

driver list

MediaFire is a simple to use free service that lets you put all your photos, documents, music, and video in a single place so you can access them anywhere and share them everywhere.

www.mediafire.com

 

[ItsReallyMe]

remove IntelPPM.sys using driver store explorer (RAPR)

 

[roger_m]

I am not seeing any entry with that name.

That's a shame. You best bet may contacting ASUS support. I have found that Dell provide a download for Intel Processor Power Management Utility. But I don't know if that has any relevance to your problem or not.

Intel Processor Power Management Utility | Driver Details | Dell Australia

You can try disabling the driver and see if being disabled affects your system adversely or not and see if it solves the BSOD problem.

 

[brambedkar59]

remove IntelPPM.sys using driver store explorer (RAPR)

Not a good idea to remove system files without knowing what they do. And on top of that I am not seeing that file in RAPR.

That's a shame. You nest bet may contacting ASUS support. I have found that Dell provide a download for Intel Processor Power Management Utility. But I don't know if that has any relevance to your problem or not.

Intel Processor Power Management Utility | Driver Details | Dell Australia

You try disabling the driver and see if being disabled affects your system adversely or not and see if it solves the BSOD problem.

I will try it next time I get a BSOD (yesterday I got 6), and I haven't got any since yesterday. Already made a thread on Asus support website no reply yet.

Two things have changed since last BSOD, I updated Intel Graphics driver and reinstalled Realtek Ethernet driver (After installing v1168.8.515.2022 from Asus, Windows Update tried to install the same version. I had to hide that update) on advice of another redditor.

So let's see how long it takes for next BSOD

Edit: I meant "since last BSOD" not "since yesterday"

 

[dinosaur07]

I tried Whocrashed it says "IntelPPM.sys" is the cause. I don't know if Whocrashed is reliable.

WhoCrashed helped me solve some BSOD problems indeed. But also DriverEasy & DriverMax helped a lot, because a faulty driver was the culprit.

 

[brambedkar59]

WhoCrashed helped me solve some BSOD problems indeed. But also DriverEasy & DriverMax helped a lot, because a faulty driver was the culprit.

90% of the time it doesn't even tell you what caused the crash (this is one of those rare cases)

"Hey Whocrashed, so who caused the crash?"

Spoiler: "I don't know"

Btw crash free since 2 days

 

[dinosaur07]

90% of the time it doesn't even tell you what caused the crash (this is one of those rare cases)

"Hey Whocrashed, so who caused the crash?"

Spoiler: "I don't know"

Btw crash free since 2 days

I use the Professional version which adds some more info to the report.

 

[ForgottenSeer 98186]

I will try it next time I get a BSOD (yesterday I got 6)

Eventually, one BSOD too many, and you'll end up with a black-screen system that is nuked.

A lot of BSODs is very bad for the system's hardware.

 

[brambedkar59]

I use the Professional version which adds some more info to the report.

Can you try attached dump files in the OP? See if you can find some more useful info.

Eventually, one BSOD too many, and you'll end up with a black-screen system that is nuked.

A lot of BSODs is very bad for the system's hardware.

Exactly what I am trying to avoid.
Edit: I meant trying to avoid BSOD.

 

[ForgottenSeer 98186]

Exactly what I am trying to avoid.

That is an expensive latpop. Me personally, I would have just clean installed Windows just to be sure. Rather go through that hassle than have a 750+ euro laptop turn into a paperweight.

 

[Trident]

Eventually, one BSOD too many, and you'll end up with a black-screen system that is nuked.

A lot of BSODs is very bad for the system's hardware.

Good joke.

 

[roger_m]

Eventually, one BSOD too many, and you'll end up with a black-screen system that is nuked.

A lot of BSODs is very bad for the system's hardware.

Neither of that is true.

 

[brambedkar59]

That is an expensive latpop. Me personally, I would have just clean installed Windows just to be sure. Rather go through that hassle than have a 750+ euro laptop turn into a paperweight.

Answer Line: Can a BSoD hurt my computer?

zyrrahXD asked the Windows forum if a Blue Screen of Death can severely damage a PC.

www.pcworld.com

 

[brambedkar59]

Btw crash free since 2 days

Well that didn't last long, got another BSOD just now
Uninstalled "Armoury Crate", saw some app crashes related to it. Shooting in the dark at this point.

Spoiler: Whocrashed & blueScreenview SS

Edit: Armoury Crate also makes some changes to Windows power management, so it could be related.

 

[brambedkar59]

According to an "Independent Advisor" on answers.microsoft.com, dump files point to Realtek Ethernet driver (Latest driver from Asus). Updated them to newer generic Realtek ones with Snappy Driver Installer. And in case these doesn't work I will install older drivers from Asus website.
Link to thread

And now the wait begins