Reply to thread

Message

<blockquote data-quote="Reldel1" data-source="post: 777895" data-attributes="member: 63192">Andy,&nbsp; I&#039;ve been running H_C 4.0.0.2, 64 bit version on three machines with Windows_10_Recommended Enhanced profile and it has been running smoothly.&nbsp; Windows Reliability History clean for both days and no unexpected blocked events showing in the tools Blocked Events/Security logs.A couple of observations from the install experience.&nbsp; On all three installs I first used H_C 4.0.0.0 to reset Windows to the default settings and then I uninstalled 4.0.0.0 using the tools uninstall button. After reboots I then installed 4.0.0.2 on each machine and followed H_C screen prompts in each instance during the process.&nbsp; I am not sure as to why but I believe only one or perhaps two installs gave me a prompt to reboot the machines so that all the changes would take effect.&nbsp; I am certain one machine gave me no such prompt and I actually think it was two of them.&nbsp; I&#039;m not sure of why there would be a different install experience&nbsp; BUT I am thinking I may have used an Admin account on the machine and prompted a reboot and standard accounts on the machines that did not prompt me to reboot.&nbsp; Does that make any sense to you?&nbsp; If so, is that the expected experience?&nbsp; On the one machine that gave me the reboot prompt, after the reboot I got the normal Dell boot-up screen with the animated screen circle from Windows BUT instead of the Lock screen appearing next I got just a gray screen with no cursor and the keyboard did not respond, to get out of it I had to do a hard shutdown because the laptop was none responsive.&nbsp; On the second reboot all was normal.</blockquote>

[QUOTE="Reldel1, post: 777895, member: 63192"] Andy, I've been running H_C 4.0.0.2, 64 bit version on three machines with Windows_10_Recommended Enhanced profile and it has been running smoothly. Windows Reliability History clean for both days and no unexpected blocked events showing in the tools Blocked Events/Security logs. A couple of observations from the install experience. On all three installs I first used H_C 4.0.0.0 to reset Windows to the default settings and then I uninstalled 4.0.0.0 using the tools uninstall button. After reboots I then installed 4.0.0.2 on each machine and followed H_C screen prompts in each instance during the process. I am not sure as to why but I believe only one or perhaps two installs gave me a prompt to reboot the machines so that all the changes would take effect. I am certain one machine gave me no such prompt and I actually think it was two of them. I'm not sure of why there would be a different install experience BUT I am thinking I may have used an Admin account on the machine and prompted a reboot and standard accounts on the machines that did not prompt me to reboot. Does that make any sense to you? If so, is that the expected experience? On the one machine that gave me the reboot prompt, after the reboot I got the normal Dell boot-up screen with the animated screen circle from Windows BUT instead of the Lock screen appearing next I got just a gray screen with no cursor and the keyboard did not respond, to get out of it I had to do a hard shutdown because the laptop was none responsive. On the second reboot all was normal. [/QUOTE]

Verification