Hello, my name is David and Ive been infected...

[RangerDave]

Hello everyone. I'm new here and I need help. I got the dreaded call 1 877 ....... this am and killed the window and rebooted. Now I got blue preparing auto repair/your pc didn't start correctly choose restart or adv options. Of course I never made a startup stick and don't have a windows disk. I bought the Hp pc at best buy and it didn't come with a windows disk. And yes I know I am an idiot. Suggestions on where to roam and find answers would be appreciated.

 

[novocaine]

welcome to MT

 

[VeeekTor]

I would do offline scans.

Meaning boot CD's or USB's with good antivirus installed onto them.

This way you avoid windows all together. Press the 8 key during the boot process. (might be delete key for your PC).

OR BUY this: and boot with it... https://www.walmart.com/search?query=fixmestick&redirect=false

 

[frogboy]

Hello and welcome to MalwareTips. I hope you enjoy your time here in our forums.

Maybe make a post here. Malware Removal Assistance

 

[ElectricSheep]

Welcome to MT, enjoy your time here
I'd go with @frogboy 's suggestion and post in the removal section Malware Removal Assistance

MT's resident high voltage sheep

 

[VeeekTor]

Problem is IF you do boot into windows, that also makes the virus and malware software active also.

You see what I mean...The bad software runs inside of Windows 10 (RIGHT).

So use another computer, or go to local business where you can pay to use PC and put 2 or 3 free removal software on USB. OR Buy the above FixMe Stick.

Now boot with the USB avoiding Windows, and the bad software altogether.

Run 2 or 3 of the scans and your clean.

 

[S3cur1ty 3nthu5145t]

Hello and Welcome to MalwareTips!

I would also suggest following @frogboy post and link, but would also like to add, you can make a free windows 10 bootable CD or bootable Flashdrive by going here: Download Windows 10 at any time.

 

[maximus]

Welcome to MT

 

[Daniel Hidalgo]

Hi and welcome to MT

 

[BugCode]

Hello & welcome to MT!

 

[ravi prakash saini]

welcome to MT

 

[VeeekTor]

Hello and Welcome to MalwareTips!

I would also suggest following @frogboy post and link, but would also like to add, you can make a free windows 10 bootable CD or bootable Flashdrive by going here: Download Windows 10 at any time.[/QUO

I don't think he can follow your suggestions if his PC is trashed, thus my suggestion to clean PC outside of windows.

Looks like he was lucky just to make his original post, and possibly made it from another PC.

Desperate solutions for desperate measures....Or something like that..

 

[RangerDave]

I don't think he can follow your suggestions if his PC is trashed, thus my suggestion to clean PC outside of windows.

Looks like he was lucky just to make his original post, and possibly made it from another PC.

Desperate solutions for desperate measures....Or something like that..

You are correct. Using different PC. Desktop is a boat anchor. I will try the suggestions though. Big thank you to everyone for the advise. I will keep you posted.

 

[S3cur1ty 3nthu5145t]

I don't think he can follow your suggestions if his PC is trashed, thus my suggestion to clean PC outside of windows.

Looks like he was lucky just to make his original post, and possibly made it from another PC.

Desperate solutions for desperate measures....Or something like that..

I was well aware of his situation when I posted the link. It would be common sense not to try and use the same messed up system to do this on, but to use another in the house or a buddies system. I provided the link because it does not cost anything to make and store a copy of windows 10, which can be used to reformat a machine and also to repair one.

 

[In2an3_PpG]

Welcome to MT!!

 

[jasonX]

Welcome David

 

[Exterminator]

Welcome to MT Thanks for joining our community!

 

[Overlord]

Welcome to MalwareTips.

 

[Dulan]

Welcome to MT

 

[lab34]

Hello, and welcome to Malware Tips !
Enjoy your stay here !