Solved Help Removing Go save Extension!

A

Arrran

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Thread author
Oct 9, 2014
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Hey so I have been having trouble with GoSave in my household after I accidentally downloaded it as it was bundled with some other software I was trying to download All attempts I have made to remove GoSave from my computer have failed (When I remove it I stays gone until I restart chrome and then the extension is back again) I cant see a GoSave application in my uninstall list on control panel and I feel like I need expert help.
 
Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:
  • At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
  • Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
  • Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
  • Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  • All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
  • If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
  • I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
  • Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  • Please attach all report using
    fjqb1h.png
    button below. Doing this, you make it easier for me to analyze and fix your problem.
  • Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
  • If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.




51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code: 
    createsrpoint;
autoclean;
emptyalltemp;
ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 
Hey thanks for your fast reply
I Ran the Zoek scan per your instructions but it wont let me upload the results.txt so I'll paste here.

Zoek.exe v5.0.0.0 Updated 07-October-2014
Tool run by Arran on 10/10/2014 at 19:11:24.37.
Microsoft Windows 8.1 Pro 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Arran\Downloads\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

10/10/2014 19:17:13 Zoek.exe System Restore Point Created Succesfully.

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~2\YoutuabeAdeBBlOcke deleted
C:\Minecraft.exe deleted
C:\found.000 deleted
C:\found.001 deleted
C:\PROGRA~3\Trusted Publisher deleted
C:\PROGRA~3\YoutuabeAdeBBlOcke deleted
C:\PROGRA~3\Package Cache deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\END deleted
C:\Users\Arran\Documents\Optimizer Pro deleted
"C:\PROGRA~3\d6fa9625ef2feb9c\{4820778D-AB0D-6D18-C316-52A6A0E1D507}.20141007215435" deleted
"C:\PROGRA~3\d6fa9625ef2feb9c\{4820778D-AB0D-6D18-C316-52A6A0E1D507}.20141007221608" deleted
"C:\PROGRA~3\d6fa9625ef2feb9c\{AD11DADE-C597-45D9-D8C5-1D2EB0B89613}.20141007215446" deleted
"C:\PROGRA~3\d6fa9625ef2feb9c\{C87834EB-A2A0-B9D4-AA9A-C263D1191051}.20141007215358" deleted
"C:\PROGRA~3\d6fa9625ef2feb9c\{C87834EB-A2A0-B9D4-AA9A-C263D1191051}.20141007215417" deleted
"C:\PROGRA~3\d6fa9625ef2feb9c\{C87834EB-A2A0-B9D4-AA9A-C263D1191051}.20141007221246" deleted
"C:\PROGRA~3\d6fa9625ef2feb9c" deleted

==== Firefox Extensions ======================

==== Firefox Plugins ======================


==== Chromium Look ======================

GoSaVe - Administrator\AppData\Local\Chromatic Browser\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Administrator\AppData\Local\Chromatic Browser\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Administrator\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Administrator\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Administrator\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Administrator\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Administrator\AppData\Local\Torch\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Administrator\AppData\Local\Torch\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Arran\AppData\Local\Chromatic Browser\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Arran\AppData\Local\Chromatic Browser\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Arran\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Arran\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
Google Voice Search Hotword (Beta) - Arran\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
GoSaVe - Arran\AppData\Local\Google\Chrome\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
AdBlock - Arran\AppData\Local\Google\Chrome\User Data\Default\Extensions\gighmmpiobklfepjocnamgkkbiglidom
Steam Theme - Arran\AppData\Local\Google\Chrome\User Data\Default\Extensions\mcphcjcjgkjmbphkfjleamgkinaeebnm
GoSaVe - Arran\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Arran\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Arran\AppData\Local\Torch\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Arran\AppData\Local\Torch\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Guest\AppData\Local\Chromatic Browser\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Guest\AppData\Local\Chromatic Browser\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Guest\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Guest\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Guest\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Guest\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph
GoSaVe - Guest\AppData\Local\Torch\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl
Attachment Icons for Gmail - Guest\AppData\Local\Torch\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph

==== Chromium Fix ======================

C:\Users\Arran\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.metrolyrics.com_0.localstorage deleted successfully
C:\Users\Arran\AppData\Local\Google\Chrome\User Data\Default\Local Storage\http_www.metrolyrics.com_0.localstorage-journal deleted successfully
C:\Users\Administrator\AppData\Local\Chromatic Browser\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Administrator\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Administrator\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Administrator\AppData\Local\Torch\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Arran\AppData\Local\Chromatic Browser\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Arran\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Arran\AppData\Local\Google\Chrome\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Arran\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Arran\AppData\Local\Torch\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Guest\AppData\Local\Chromatic Browser\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Guest\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Guest\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Guest\AppData\Local\Torch\User Data\Default\Extensions\fnbicnbdcjgjbifamlndegingafhjcfl deleted successfully
C:\Users\Administrator\AppData\Local\Chromatic Browser\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Administrator\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Administrator\AppData\Local\Google\Chrome\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Administrator\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Administrator\AppData\Local\Torch\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Arran\AppData\Local\Chromatic Browser\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Arran\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Arran\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Arran\AppData\Local\Torch\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Guest\AppData\Local\Chromatic Browser\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Guest\AppData\Local\Comodo\Dragon\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Guest\AppData\Local\Google\Chrome\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Guest\AppData\Local\Google\Chrome SxS\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully
C:\Users\Guest\AppData\Local\Torch\User Data\Default\Extensions\johdeoloijidhejmalfkpchbihbiamph deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02"

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Arran\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Arran\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found
 
Yes, we're done :)


Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself :)


Recommended reading:
​
icon_exclaim.gif
MUST READ - security tips:

icon_exclaim.gif
MUST READ - general maintenance:


The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.



Recommended additional software:
​
icon_arrow.gif
TFC - to clean unneeded temporary files.
icon_arrow.gif
Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.
icon_arrow.gif
Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
icon_arrow.gif
McShield - to prevent infections spread by removable media.
icon_arrow.gif
Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
icon_arrow.gif
FiheHippo.com Update Checker - to keep your programs up-to-date.
icon_arrow.gif
Adblock - to surf the web without annoying ads!



Post-cleanup procedures:​


Download DelFix by Xplode and save it to your desktop.
  • Run the tool by right click on the
    51a5ce45263de-delfix.png
    icon and Run as administrator option.
  • Make sure that these ones are checked:
    • Remove disinfection tools
    • Purge system restore
    • Reset system settings
  • Push Run and wait until the tool completes his work.
  • All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)
The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.



My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​




Stay safe,
TwinHeadedEagle :)
 

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