HelpPane.exe pops up at random times

Discussion in 'Malware Removal Assistance For Windows' started by Bedonit, Jul 12, 2017.

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  1. Bedonit

    Bedonit New Member

    Jul 12, 2017
    2
    0
    Vietnam
    Windows 7
    Malwarebytes
    Operating System:
    Windows 7
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    6/28/17
    This laptop hasn't been used in about 4 years, I may have downloaded a virus on it before and never noticed. At random times, usually on start up, my computer starts a program called HelpPane.exe and it starts opening help pages on whatever window I'm on, for example, if I'm currently on Chrome, it opens the help center, if I'm on Task Manager, it opens a window the shows me information on task manager. I can temporarily fix the problem by going in to Task Manager > Processes and then quit HelpPane.exe.
    Current issues and symptoms:
    Process called HelpPane.exe opens random help windows.
    Trying to scan with Malwarebytes Chameleon always fails, the command prompt always outputs "can't download Malwarebytes Anti-Malware-setup" then tells me to close it.
    I can't press "space" while holding "w" but that may be a keyboard problem.
    Steps taken in order to remove the infection:
    Malwarebytes Scans
    Malwarebytes Chameleon scans but it fails
    Rkill
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    To tell you some prior information, this laptop hasn't been used for about 4 years, I may have downloaded a virus when I used to use this laptop and left it for 4 years. The initial symptoms are that at random times, usually around start up, a program called HelpPane.exe opens and opens and help window for whatever program or browser I'm on, for example, it opens the help tab on Discord if I happen to be using it, or a Windows Assistance window if I click on the Start Menu or am using Task Manager. I tried removing this with Malwarebytes, but it didn't pick anything up. I then proceeded to Malwarebytes Chameleon but whenever I try to launch it, the command prompt screen outputs "Malwarebytes Anti-Malware-setup not found" then it says it's trying to download it but fails, resulting in me having to close chameleon.
     

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,195
    2,608
    Malware Removal, Gaming
    Windows 7
    ESET
    Hello,


    [​IMG] Fix with Farbar Recovery Scan Tool

    [​IMG] This fix was created for this user for use on that particular machine. [​IMG]
    [​IMG] Running it on another one may cause damage and render the system unstable. [​IMG]

    Download attached fixlist.txt file and save it to the Desktop:

    Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

    • Right-click on [​IMG] icon and select [​IMG] Run as Administrator to start the tool.
      (XP users click run after receipt of Windows Security Warning - Open File).
    • Press the Fix button just once and wait.
    • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
    • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

    Please attach it to your reply.
     

    Attached Files:

  3. Bedonit

    Bedonit New Member

    Jul 12, 2017
    2
    0
    Vietnam
    Windows 7
    Malwarebytes
    Apologies for not replying sooner, I was away for a few days. Fixlog.txt is attached below, I might not be able to comment on whether or not HelpPane.exe keeps on popping up because it started happening a lot less frequently.
     

    Attached Files:

  4. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    21,195
    2,608
    Malware Removal, Gaming
    Windows 7
    ESET
    Your computer is clean.
     
    Bedonit likes this.
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