HelpPane.exe pops up at random times

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Bedonit

New Member
Jul 12, 2017
2
0
Operating System
Windows 7
Installed Antivirus
Malwarebytes
#1
To tell you some prior information, this laptop hasn't been used for about 4 years, I may have downloaded a virus when I used to use this laptop and left it for 4 years. The initial symptoms are that at random times, usually around start up, a program called HelpPane.exe opens and opens and help window for whatever program or browser I'm on, for example, it opens the help tab on Discord if I happen to be using it, or a Windows Assistance window if I click on the Start Menu or am using Task Manager. I tried removing this with Malwarebytes, but it didn't pick anything up. I then proceeded to Malwarebytes Chameleon but whenever I try to launch it, the command prompt screen outputs "Malwarebytes Anti-Malware-setup not found" then it says it's trying to download it but fails, resulting in me having to close chameleon.
 

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TwinHeadedEagle

Removal Expert
Staff member
Mar 8, 2013
21,987
2,660
Operating System
Windows 10
Installed Antivirus
ESET
#2
Hello,


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

Bedonit

New Member
Jul 12, 2017
2
0
Operating System
Windows 7
Installed Antivirus
Malwarebytes
#3
Hello,


Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
Apologies for not replying sooner, I was away for a few days. Fixlog.txt is attached below, I might not be able to comment on whether or not HelpPane.exe keeps on popping up because it started happening a lot less frequently.
 

Attachments