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Windows Malware Removal Help & Support
HelpPane.exe pops up at random times
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<blockquote data-quote="Bedonit" data-source="post: 650583" data-attributes="member: 64098"><p>To tell you some prior information, this laptop hasn't been used for about 4 years, I may have downloaded a virus when I used to use this laptop and left it for 4 years. The initial symptoms are that at random times, usually around start up, a program called HelpPane.exe opens and opens and help window for whatever program or browser I'm on, for example, it opens the help tab on Discord if I happen to be using it, or a Windows Assistance window if I click on the Start Menu or am using Task Manager. I tried removing this with Malwarebytes, but it didn't pick anything up. I then proceeded to Malwarebytes Chameleon but whenever I try to launch it, the command prompt screen outputs "mbam-setup not found" then it says it's trying to download it but fails, resulting in me having to close chameleon.</p></blockquote><p></p>
[QUOTE="Bedonit, post: 650583, member: 64098"] To tell you some prior information, this laptop hasn't been used for about 4 years, I may have downloaded a virus when I used to use this laptop and left it for 4 years. The initial symptoms are that at random times, usually around start up, a program called HelpPane.exe opens and opens and help window for whatever program or browser I'm on, for example, it opens the help tab on Discord if I happen to be using it, or a Windows Assistance window if I click on the Start Menu or am using Task Manager. I tried removing this with Malwarebytes, but it didn't pick anything up. I then proceeded to Malwarebytes Chameleon but whenever I try to launch it, the command prompt screen outputs "mbam-setup not found" then it says it's trying to download it but fails, resulting in me having to close chameleon. [/QUOTE]
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