Troubleshoot Hitman Pro 3.8.0 Build 292 Error Code: 24

[HadehPuyeng]

Hi, can u help me?

When im trying to activate free license i got an activation error. I already disable windows firewall during installation and allow rule in my firewall for hmp. I dont know what to do next.

Hitman Pro 3.8.0 Build 292

An error occurred during the activation process (error code:24). Firewall software on your computer might be blocking the HitmanPro35.exe application. Please update your firewall rules to trust this application (full network access).

 

[illumination]

Hi, can u help me?

When im trying to activate free license i got an activation error. I already disable windows firewall during installation and allow rule in my firewall for hmp. I dont know what to do next.

Hitman Pro 3.8.0 Build 292

An error occurred during the activation process (error code:24). Firewall software on your computer might be blocking the HitmanPro35.exe application. Please update your firewall rules to trust this application (full network access).

Open HitmanPro and go to Settings/Proxy tab. Select No proxy and try activating again.
If you keep getting this error message, contact HMP support at: support@hitmanpro.com

 

[HadehPuyeng]

Open HitmanPro and go to Settings/Proxy tab. Select No proxy and try activating again.
If you keep getting this error message, contact HMP support at: support@hitmanpro.com

Thankyou for reply, but its still not working. Already send message to HMP support. Waiting for their answer.

 

[HadehPuyeng]

If none of the above resolutions worked for you, you may contact support@surfright.com.

Thankyou for reply, none of the above work for me. Already send message to them.

 

[zzz00m]

There are time in the past that I couldn't connect to their website, and it turned out to be the DNS server that I was using.

Try Google DNS 8.8.8.8, or Cloudflare 1.1.1.1

 

[Gandalf_The_Grey]

I believe the problem was/is with OpenDNS.

 

[zzz00m]

I believe the problem was/is with OpenDNS.

Yes, that is exactly what my problem was. Changed my DNS to Google DNS and the problem was solved!

 

[thanatos8877]

What do you do if you are forced to use OpenDNS or do not want to reconfigure your DNS settings? I did a little more digging and found that the activation is attempting to go to:
http://activate.hitmanpro.nl/activaterequest.aspx

On one specific client, I found that their router content filtering was blocking that domain. Adding it to the whitelist allowed activation.

Additionally, I found that OpenDNS categorizes this website as "Software/Technology, Business Services". If the client is enforcing OpenDNS category filters, this may also be the cause of the blocking.

I found that attempting to browse to the web address http://activate.hitmanpro.nl/activaterequest.aspx was what helped me find the issue. Try that on the problematic computer. (Note: Even when the site http://activate.hitmanpro.nl/activaterequest.aspx displays correctly, all you get is "You do not have permission to view this directory or page.")

If you can resolve the problem of getting to that web address on the problem machine, you will know more about the issue and you will not have to compromise your current security or settings.

 

[zzz00m]

I don't know about the router content filtering because I was just using their free open DNS servers without any of their optional content filtering. So for me they were blocking it at the default DNS lookup level. No bueno.