How to remove pop-up ad chrome?

highmr

New Member
Thread author
Feb 19, 2015
5
Hi,
two weeks ago i saw that when i click somthing on website pop-up ad is showing. I tried to remove this and I took steps like: adwcleaner, malwarebytes, jrt, RougeKiller, iExplore and Hitman but these programs didn't found any malware, viruses etc. I checked "Uninstall a Program" and i don't have any unwanted programs.
I clear my browser.
All the steps i took 3 times.

What can i do more?
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
Logs doesn't show active infection.
The only thing to remove Chrome in completely.


Close all Chrome windows and tabs.
Go to the Start menu > Control Panel.
Click Programs and Features.
Double-click Google Chrome.
Click Uninstall from the confirmation dialog. Delete your user profile information, like your browser preferences, bookmarks, and history, select the "Also delete your browsing data" checkbox.


Click Start, copy in search %LOCALAPPDATA% click Local and remove Google folder.

Install new Chrome.
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
I used adwcleaner, malwarebytes,hitman ,jrt,iExplore and RougeKiller, but no one can't find any viruses,malware etc

Big mistake, I now do not have the real state of the system.
 

argus

Former MalwareTips Staff
Verified
Apr 24, 2014
3,395
51a612a8b27e2-Zoek.png
Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    51a612a8b27e2-Zoek.png
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyalltemp;
    ipconfig /flushdns;b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.
 

highmr

New Member
Thread author
Feb 19, 2015
5
i Uninstall chrome and install again and pop-up ad shows again, but before remove chrome i exported bookmarks and import in new chrome- it may cause problem?
 

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