I can't uninstall malware app!

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emit

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Thread author
Apr 11, 2019
3
I mistakenly clicked on a malware download called 1clickPDF. I tried to uninstall it in Extensions, but when I tried to uninstall it a message popped up saying that I need to remove the app first, but it's not appearing in my app folder. How do I get rid of this?? Please help!
Screen Shot 2019-04-11 at 2.55.31 AM.png
 
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Jack

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Jan 24, 2011
9,378

emit

New Member
Thread author
Apr 11, 2019
3
Thank you for replying! Yes, I did and it said I was clean. But that arrow window will not go away even when the Extensions window is closed. It won't go away no matter what!

Screen Shot 2019-04-12 at 9.38.07 PM.png


And what it says in the Extensions window is not exactly settling. "can read sensitive information..."
Screen Shot 2019-04-12 at 9.39.16 PM.png


When I click on that "uninstall" button, that first image I sent previously shows up saying that I have to go to remove it from applications.
 

Jack

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Verified
Staff Member
Well-known
Jan 24, 2011
9,378
pleeease help me. The arrow won't go away.
Hmmm, if there's no application to uninstall, lets try to delete the files:

Go to Finder, press Command, Shift and G at the same time, and then enter the following addresses in the Go to Folder box.

Go to these folders and delete the suspicious files.

/Library/LaunchAgents -- search for suspicious files and move them to the Trash. There should be a few strings related to 1ClickPDF.
/Library/Application Support -- search for 1ClickPDF and move it to the Trash.
~/Library/LaunchAgents -- search for suspicious files and move them to the Trash. There should be a few strings related to 1ClickPDF.
/Library/LaunchDaemons -- search for 1ClickPDF and move it to the Trash.
~/Library/Safari/Extensions/ -- search for 1ClickPDF and move it to the Trash.

Restart the computer and check if the issue is solved.
 
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