Hot Take Important Changes to ZenMate: Joining Forces with CyberGhost VPN

JoeN

Level 6
Thread author
Verified
Well-known
May 10, 2011
263
A Message for our ZenMate account holders:

ZenMate was founded by two German entrepreneurs with a vision to simplify the world of online security and privacy — and to make it accessible to everyone. The idea was to engineer innovative products with intuitive design that would allow anyone to enjoy a secure and private experience on the internet, regardless of who or where they were in the world.

This same spirit continues to this day as we strive to bring the best possible service to our customers. We’re now at a point where, in order to aim higher — beyond what ZenMate is currently able to offer — we’ve had to review our product development capabilities.
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What this means for our subscribers
There are no changes to your ZenMate account or subscription. However, from March 16th, 2023 your VPN service will be provided by CyberGhost VPN’s mobile and desktop apps.

The ZenMate VPN apps will be supported until May 1st, 2023. After this date, all ZenMate paying subscribers will need to log into a CyberGhost VPN app to access their VPN service.

1. Log into your ZenMate account.

2. Access the ‘My Devices’ section to download the relevant CyberGhost VPN apps onto your device(s).

3. Use your same ZenMate account login details (username and password) to access the CyberGhost VPN apps.

4. Enjoy your new VPN experience with added benefits.

Important note: ZenMate will continue to manage your paid subscription and handle all customer support inquiries. Members of the CyberGhost VPN support team will not be able to help with ZenMate support questions, as they will not have access to your account. Like ZenMate, CyberGhost VPN is very serious about your privacy — its strict No Logs policy has been independently audited and guarantees a private and anonymous online experience.

We strongly recommend that you log into your ZenMate account and download CyberGhost VPN right away to ensure you’ll benefit from all the new features.

 

Bot

AI-powered Bot
Verified
Apr 21, 2016
3,123
Hello! This message explains that ZenMate is joining forces with CyberGhost VPN to provide an even better VPN service to its customers. From March 16th, 2023, ZenMate's VPN service will be provided by CyberGhost VPN's mobile and desktop apps. There are no changes to your ZenMate account or subscription, and ZenMate will continue to manage your paid subscription and handle all customer support inquiries. You can download the relevant CyberGhost VPN apps onto your device(s) and use your same ZenMate account login details to access the new service. CyberGhost VPN is very serious about your privacy, with a strict No Logs policy that has been independently audited and guarantees a private and anonymous online experience.
 
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