Infected by unknown virus or adware or malware.

[bloomingskull]

Hello,
I'm infected by something but I can't understand what it is.

Some days ago I found my browser presented some ads and an extension I didn't install. Also there was a program install I couldn't uninstall.
I ran the Avira antivirus and it found some infections that were quarantined.
But the problem keeps coming.
I tried following your guide here http://malwaretips.com/blogs/remove-browser-redirect-virus/ but I couldn't run Roguekiller cause it blocks and stucks my pc and I have to reset and restart it.
The other programs found some infections and now malwarebites says I'm free of infections.

But I'm still infected, I have again the extension (this time is called gifter, before was cheapncheap and before something else) which I uninstalled but I can't get rid of it more than a day, next time I restart it's there again.

I'm sure you can help me, I'm really pissed off by this and I really can't understand where and how I got infected.

Can you help me?

Thanks!!!!

 

[argus]

Helllo,

Before we begin, please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

======================================





Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

Scan with Farbar Recovery Scan Tool

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[bloomingskull]

Hi!
Thank you very much for your help.

Malwarebites antirootkit didn't show any infection.

here is my logs with Farbar

 

[argus]

Helllo,

Before we begin, please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

====================================



Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[bloomingskull]

Here's the log

 

[bloomingskull]

I think this is what is causing trouble. And I can't uninstall it cause it keeps saying I have to close my browser even though it's closed already.

 

[argus]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.


RestartPC
Please re-run Farbar Recovery Scan Tool

 

[bloomingskull]

Hello!
sorry for the delay, here's my log. I have a question. When you say both FRST and fixlist.txt have to be in the same location, you mean frst64.exe or frst.txt? I hadn't the frst.txt in the same location but only the fixlist.txt and frst64.exe. is it ok?

 

[argus]

Okay,
How is the situation now?

 

[bloomingskull]

I guess it's OK!!!

the extension is not present. I still have the program in the list of installed but this time when I try to uninstall it it says that he can't cause it's probably already uninstalled, windows can't uninstall do you want to remove it from the list?

Should I delete it form list?

Same thing happended with the "cheapncheap" program some days ago after I run all those antivirus programs from that tutorial I found here, but then came the gifter.exe..

 

[argus]

Should I delete it form list?

Remove.

 

[bloomingskull]

ok, should I remove also all other antivirus software? What do you suggest I use/buy as antivirus and antimalware now?

 

[argus]

I have Avast free, ok AV.
Malwarebytes is excellent.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

[bloomingskull]

Done, Thank you so much!

 

[bloomingskull]

Also something weird happens lately: I can't save files on my desktop anymore, nor I can't access it like when I try to upload a file here on the forum. I had to do all previous operations in the download folder.

 

[argus]

What browser?

 

[bloomingskull]

Chrome. But for example, earlier I was trying to save this link on the desktop and it didn't work, but now that it's ok after a restart, BUT I can't still access files on the desktop when trying for example to upload a file here or open a file in photoshop and so on. it's like it gets stuck.

 

[bloomingskull]

To be true that was something happing for a bit, (I noticed it in photoshop) that was crushing or got stuck trying to access the desktop opening a file.
I'm not sure it's related to a virus, maybe it's just a problem in my pc, I thought it was a problem in photoshop but now that the browser does it too I think it could be something else. It really like it can't even see the files it doesn't even access desktop folder.

 

[argus]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[bloomingskull]

I still can't access desktop trying to locate fixlog and I had to move it to download folder.

As I said To be true this was something happening since a bit, (I noticed it first using photoshop) Each time I was trying to access the desktop opening a file that caused photoshop to get stuck and needed forced closing.
I'm not sure it's related to a virus, maybe it's just a problem in my pc, I thought it was just a problem in photoshop but now that the browser does it too accessing the desktop I think it could be something else. It's really like it can't even see the files it doesn't even access desktop folder.