Solved Infected with IPH.Trojan.Clicker.W7

[Jenna]

I ran teh FRST scan and got the window saying "scan completed. the "FRST.txt" is saved in the same location FRST tool is run" but i dont know what that means.

 

[Jenna]

Nevermind...I clicked and followed...Here are the reports...Any help will be greatly appreciated.

 

[argus]

Helllo,

My name is Argus and and I will be helping you with your computer problems.

Before we begin, please note the following:

• I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
• The logs can take some time to research, so please be patient with me.
• Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
• Instructions that I give are for your system only!
• Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
• Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
• Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.


You need to exit MalwareBytes in your tray area. Right click and select Exit.




Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

 

[Jenna]

Thank you for your reply. Before proceeding, I need to let you know that I got impatient last night and ran the malware scan again and the quarantine went through. My computer seemed to be fine on restart. I was using IE all day and now opened up Chrome and now seems to be getting sluggish again so I am thinking the virus is still here. Do I need to redo the FRST scan or should I proceed with your instructions? Thank you.

 

[argus]

Continue with the instructions.

Aha, Okay

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Jenna]

I dont understand...I downloaded the fixlist.txt...I dont see where this icon below in the next step should be?

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.

 

[Jenna]

here is the rerun

 

[argus]

@Jena, download Fixlist, default location is C:\Users\Silvia\Downloads.
Run Farbar tool and click Fix button.
When finished FRST will generate a log on the Desktop (C:\Users\Silvia\Downloads), called Fixlog.txt.


"Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!"

Is it clear now?

 

[argus]

 

[Jenna]

I thought you wanted a fresh look at my system before i proceeded with the Fix? I have not done the Fix yet because I understood you wanted me to send you the Scan file again?

 

[argus]

No, no, you have to do Fix, and the problem will be solved!

 

[argus]

Run Fix!!!!!!

 

[Jenna]

Ran Fix.

 

[argus]

Tell me is everything okay.

 

[Jenna]

It seems to be faster yes. Thank you!