Internet not accessible on some programs after Malwarebytes scan and quarantine

Discussion in 'Malware Removal Assistance For Windows' started by Mike Blanco, Aug 28, 2017.

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  1. Mike Blanco

    Mike Blanco New Member

    Aug 28, 2017
    Windows 10
    Operating System:
    Windows 10
    Are you using a 32-bit or 64-bit operating system?:
    64-bit (x64)
    Infection date and initial symptoms:
    I had redirection happening in all web browsers. Installed malwarebytes, ran a scan, and quarantined all threats. Not sure when the first instance of symptoms happened. I was just living with it until it became unbearable just recently.
    Current issues and symptoms:
    After the scan and quarantine, Microsoft edge has crashed and wont work and my other apps say there is not internet connection. Internet does still work fine with Chrome and Firefox though.
    Steps taken in order to remove the infection:
    Ran Norton power eraser and malwarebytes. Tried resetting Edge but that just seems to have made the problem worse, no it wont even open.
    Logs added to help request:
    • FRST.txt
    • Addition.txt
    • I've also uploaded logs from other scans that I've performed
    I can really use some help with this. I am stoked that the threat that was present seems to be gone but now I have a non-operational Edge browser and no access to my apps or even the app store. And that is only what I know about so far, just started to get burnt out.

    Attached Files:

  2. TwinHeadedEagle

    TwinHeadedEagle Removal Expert
    Staff Member

    Mar 8, 2013
    Malware Removal, Gaming
    Windows 7