Link redirects
- Thread starter Charlestongirl
- Start date
- Oct 5, 2012
- 2,697
Hi and welcome to the malwaretips.com forums!
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
STEP 2 : Run a scan with Kaspersky TDSSKiller
<ol>
<li>Download Kaspersky TDSKiller from the below link.
<><a title="External link" href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" rel="external">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></> <em>(This link will automatically download Kaspersky TDSSKiller on your computer)</em>
</li>
<li>Double-click on <>TDSSKiller.exe</> to run the application.
<img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li>
<li>Click <>Change parameters</>
<img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li>
<li>Check the boxes next to <>Verify Driver Digital Signature</> and <>Detect TDLFS file system</>, then click <>OK</>
<img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li>
<li>Click on the <>Start Scan</> button to begin the scan and wait for it to finish.
<>NOTE:</> Do not use the computer during the scan!</li>
<li>During the scan it will look similar to the image below:
<img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li>
<li>When it finishes, you will either see a report that no threats were found like below:
<img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" />
If no threats are found at this point, just click the <>Report</> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li>
<li>If any infection or suspected items are found, you will see a window similar to below:
<img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" />
<ul>
<li>If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <>Skip</>. I will tell you what to do with these later. They may not be issues at all.</li>
<li>If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li>
<li>If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
Make sure that <>Cure</> is selected. <>VERY IMPORTANT!</> - If <em>Cure</em> is not available, please choose <>Skip</> instead. DO NOT choose Delete unless instructed to do so.</li>
</ul>
</li>
<li>Click <>Continue</> to apply selected actions.</li>
<li>A reboot may be required to complete disinfection. A window like the below will appear:
<img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" />
Reboot immediately if TDSSKiller states that one is needed.</li>
<li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</> which is based on the program version # and date and time run.</li>
<li>Attach this log to your next reply.</li>
</ol>
<hr />
I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:
- I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
- The fixes are specific to your problem and should only be used for this issue on this machine!
- The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
- If you don't know, stop and ask! Don't keep going on.
- Please reply to this thread. Do not start a new topic.
- Refrain from running self fixes as this will hinder the malware removal process.
- It may prove beneficial if you print of the following instructions or save them to notepad as I post them.
Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.
Because of this, I advise you to backup any personal files and folders before you start.
<hr />
STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL
Code:
:OTL
FF - prefs.js..extensions.enabledAddons: feedly%40devhd:16.0.528
FF - prefs.js..extensions.enabledAddons: %7B4ec601fd-e9a3-11e2-8276-b8ac6f996f26%7D:3.0.1
FF - prefs.js..extensions.enabledAddons: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0
FF - prefs.js..extensions.enabledItems: moveplayer@movenetworks.com:1.0.0.%(version)s
[2013/06/27 17:42:22 | 000,000,000 | ---D | M] (Theme Font & Size Changer) -- C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\{f69e22c7-bc50-414a-9269-0f5c344cd94c}
[2013/06/26 05:31:26 | 000,027,050 | ---- | M] () (No name found) -- C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\feedly@devhd.xpi
[2013/06/06 18:58:06 | 000,448,205 | ---- | M] () (No name found) -- C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\toolbar_ORJ-V7@apn.ask.com.xpi
[2013/07/16 22:32:29 | 000,004,007 | ---- | M] () (No name found) -- C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\{4ec601fd-e9a3-11e2-8276-b8ac6f996f26}.xpi
[2011/03/18 15:32:12 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\mozilla firefox\plugins\npCouponPrinter.dll
[2011/03/18 15:32:14 | 000,091,552 | ---- | M] (Coupons, Inc.) -- C:\Program Files\mozilla firefox\plugins\npMozCouponPrinter.dll
O2 - BHO: (SnagIt Toolbar Loader) - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll (TechSmith Corporation)
O2 - BHO: (TmIEPlugInBHO Class) - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\module\20004\1.5.1505\6.6.1088\TmIEPlg.dll (Trend Micro Inc.)
O2 - BHO: (Java(tm) Plug-In SSV Helper) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll (Oracle Corporation)
O2 - BHO: (Office Document Cache Handler) - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL (Microsoft Corporation)
O2 - BHO: (TmBpIeBHO Class) - {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - C:\Program Files\Trend Micro\AMSP\module\20002\6.6.1010\6.6.1010\TmBpIe32.dll (Trend Micro Inc.)
O2 - BHO: (Java(tm) Plug-In 2 SSV Helper) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll (Oracle Corporation)
[2013/07/19 17:08:56 | 000,000,000 | ---- | M] () -- C:\Users\admin\AppData\Local\WavXMapDrive.bat
[2013/07/10 16:59:56 | 000,000,000 | ---- | M] () -- C:\Users\admin\AppData\Roaming\SharedSettings.ccs
[2011/06/30 11:24:15 | 000,000,000 | ---- | C] () -- C:\Users\admin\AppData\Local\WavXMapDrive.bat
:commands
[emptytemp]
[reboot]<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>
<hr />
STEP 2 : Run a scan with Kaspersky TDSSKiller
<ol>
<li>Download Kaspersky TDSKiller from the below link.
<><a title="External link" href="http://support.kaspersky.com/downloads/utils/tdsskiller.exe" rel="external">KASPERKSY TDSSKILLER DOWNLOAD LINK</a></> <em>(This link will automatically download Kaspersky TDSSKiller on your computer)</em>
</li>
<li>Double-click on <>TDSSKiller.exe</> to run the application.
<img src="http://img4.imageshack.us/img4/1907/tdss1.png" alt="Posted Image" /></li>
<li>Click <>Change parameters</>
<img src="http://img593.imageshack.us/img593/288/tdss2.png" alt="Posted Image" /></li>
<li>Check the boxes next to <>Verify Driver Digital Signature</> and <>Detect TDLFS file system</>, then click <>OK</>
<img src="http://img521.imageshack.us/img521/1456/tdss3.png" alt="Posted Image" /></li>
<li>Click on the <>Start Scan</> button to begin the scan and wait for it to finish.
<>NOTE:</> Do not use the computer during the scan!</li>
<li>During the scan it will look similar to the image below:
<img src="http://img6.imageshack.us/img6/9136/tdss4.jpg" alt="Posted Image" /></li>
<li>When it finishes, you will either see a report that no threats were found like below:
<img src="http://img696.imageshack.us/img696/9898/tdss5.jpg" alt="Posted Image" />
If no threats are found at this point, just click the <>Report</> selection on the top right of the form to generate a log. A log file report will pop which you can just close since the report file is already saved.</li>
<li>If any infection or suspected items are found, you will see a window similar to below:
<img src="http://img854.imageshack.us/img854/905/tdss7.jpg" alt="Posted Image" />
<ul>
<li>If you have files that are shown to fail <em>signature check</em> do not take any action on these. Make sure you select <>Skip</>. I will tell you what to do with these later. They may not be issues at all.</li>
<li>If <em>Suspicious objects</em> are detected, the default action will be Skip. Leave the default set to Skip.</li>
<li>If <em>Malicious objects</em> are detected, they will show in the Scan results. TDSSKiller automatically selects an action (Cure or Delete) for malicious objects
Make sure that <>Cure</> is selected. <>VERY IMPORTANT!</> - If <em>Cure</em> is not available, please choose <>Skip</> instead. DO NOT choose Delete unless instructed to do so.</li>
</ul>
</li>
<li>Click <>Continue</> to apply selected actions.</li>
<li>A reboot may be required to complete disinfection. A window like the below will appear:
<img src="http://img828.imageshack.us/img828/4812/tdss6.jpg" alt="Posted Image" />
Reboot immediately if TDSSKiller states that one is needed.</li>
<li>Whether an infection is found or not, a log file should have already been created on your C: drive (or whatever drive you boot from) in the root folder named something like <>TDSSKiller.2.1.1_2.12.2012_14.17.04_log.txt</> which is based on the program version # and date and time run.</li>
<li>Attach this log to your next reply.</li>
</ol>
<hr />
Last edited by a moderator:
Kittus, it was not clear to me from your message that it was a response to me, Charlestongirl. I am new here, so I'm sorry if this sounds stupid. Am I supposed to use that code you attached? What will it do?
Thank you.
Thank you.
OK, thanks. I did it. I ran the OTL. Although I saved the log, I can't find it now. I followed your directions to a T. TDSS Killer found no threats.
It was a little scary when Outlook did a reinstall, but it seems to work fine.
Now I wait to see if my redirects are gone. Thank you.
C-girl
It was a little scary when Outlook did a reinstall, but it seems to work fine.
Now I wait to see if my redirects are gone. Thank you.
C-girl
All processes killed
========== OTL ==========
Prefs.js: feedly%40devhd:16.0.528 removed from extensions.enabledAddons
Prefs.js: %7B4ec601fd-e9a3-11e2-8276-b8ac6f996f26%7D:3.0.1 removed from extensions.enabledAddons
Prefs.js: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0 removed from extensions.enabledAddons
Prefs.js: moveplayer@movenetworks.com:1.0.0.%(version)s removed from extensions.enabledItems
Folder C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\{f69e22c7-bc50-414a-9269-0f5c344cd94c}\ not found.
File C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\feedly@devhd.xpi not found.
File C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\toolbar_ORJ-V7@apn.ask.com.xpi not found.
File C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\{4ec601fd-e9a3-11e2-8276-b8ac6f996f26}.xpi not found.
C:\Program Files\Mozilla Firefox\plugins\npCouponPrinter.dll moved successfully.
C:\Program Files\Mozilla Firefox\plugins\npMozCouponPrinter.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{00C6482D-C502-44C8-8409-FCE54AD9C208}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00C6482D-C502-44C8-8409-FCE54AD9C208}\ deleted successfully.
C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1CA1377B-DC1D-4A52-9585-6E06050FAC53}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1CA1377B-DC1D-4A52-9585-6E06050FAC53}\ deleted successfully.
File move failed. C:\Program Files\Trend Micro\AMSP\module\20004\1.5.1505\6.6.1088\TmIEPlg.dll scheduled to be moved on reboot.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ deleted successfully.
C:\Program Files\Java\jre7\bin\ssv.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B4F3A835-0E21-4959-BA22-42B3008E02FF}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B4F3A835-0E21-4959-BA22-42B3008E02FF}\ deleted successfully.
C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC}\ deleted successfully.
File move failed. C:\Program Files\Trend Micro\AMSP\module\20002\6.6.1010\6.6.1010\TmBpIe32.dll scheduled to be moved on reboot.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
C:\Program Files\Java\jre7\bin\jp2ssv.dll moved successfully.
C:\Users\admin\AppData\Local\WavXMapDrive.bat moved successfully.
C:\Users\admin\AppData\Roaming\SharedSettings.ccs moved successfully.
File C:\Users\admin\AppData\Local\WavXMapDrive.bat not found.
========== COMMANDS ==========
[EMPTYTEMP]
User: admin
->Temp folder emptied: 259435147 bytes
->Temporary Internet Files folder emptied: 558368998 bytes
->Java cache emptied: 133968 bytes
->FireFox cache emptied: 262882344 bytes
->Google Chrome cache emptied: 6501197 bytes
->Flash cache emptied: 1086 bytes
User: All Users
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 56468 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
User: LogMeInRemoteUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 56468 bytes
User: Public
->Temp folder emptied: 0 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 126219757 bytes
RecycleBin emptied: 43275110 bytes
Total Files Cleaned = 1,199.00 mb
OTL by OldTimer - Version 3.2.69.0 log created on 07212013_180444
Files\Folders moved on Reboot...
C:\Program Files\Trend Micro\AMSP\module\20004\1.5.1505\6.6.1088\TmIEPlg.dll moved successfully.
C:\Program Files\Trend Micro\AMSP\module\20002\6.6.1010\6.6.1010\TmBpIe32.dll moved successfully.
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
========== OTL ==========
Prefs.js: feedly%40devhd:16.0.528 removed from extensions.enabledAddons
Prefs.js: %7B4ec601fd-e9a3-11e2-8276-b8ac6f996f26%7D:3.0.1 removed from extensions.enabledAddons
Prefs.js: %7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0 removed from extensions.enabledAddons
Prefs.js: moveplayer@movenetworks.com:1.0.0.%(version)s removed from extensions.enabledItems
Folder C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\{f69e22c7-bc50-414a-9269-0f5c344cd94c}\ not found.
File C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\feedly@devhd.xpi not found.
File C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\toolbar_ORJ-V7@apn.ask.com.xpi not found.
File C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\extensions\{4ec601fd-e9a3-11e2-8276-b8ac6f996f26}.xpi not found.
C:\Program Files\Mozilla Firefox\plugins\npCouponPrinter.dll moved successfully.
C:\Program Files\Mozilla Firefox\plugins\npMozCouponPrinter.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{00C6482D-C502-44C8-8409-FCE54AD9C208}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{00C6482D-C502-44C8-8409-FCE54AD9C208}\ deleted successfully.
C:\Program Files\TechSmith\Snagit 9\SnagitBHO.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1CA1377B-DC1D-4A52-9585-6E06050FAC53}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1CA1377B-DC1D-4A52-9585-6E06050FAC53}\ deleted successfully.
File move failed. C:\Program Files\Trend Micro\AMSP\module\20004\1.5.1505\6.6.1088\TmIEPlg.dll scheduled to be moved on reboot.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{761497BB-D6F0-462C-B6EB-D4DAF1D92D43}\ deleted successfully.
C:\Program Files\Java\jre7\bin\ssv.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{B4F3A835-0E21-4959-BA22-42B3008E02FF}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{B4F3A835-0E21-4959-BA22-42B3008E02FF}\ deleted successfully.
C:\Program Files\Microsoft Office\Office14\URLREDIR.DLL moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC}\ deleted successfully.
File move failed. C:\Program Files\Trend Micro\AMSP\module\20002\6.6.1010\6.6.1010\TmBpIe32.dll scheduled to be moved on reboot.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{DBC80044-A445-435b-BC74-9C25C1C588A9}\ deleted successfully.
C:\Program Files\Java\jre7\bin\jp2ssv.dll moved successfully.
C:\Users\admin\AppData\Local\WavXMapDrive.bat moved successfully.
C:\Users\admin\AppData\Roaming\SharedSettings.ccs moved successfully.
File C:\Users\admin\AppData\Local\WavXMapDrive.bat not found.
========== COMMANDS ==========
[EMPTYTEMP]
User: admin
->Temp folder emptied: 259435147 bytes
->Temporary Internet Files folder emptied: 558368998 bytes
->Java cache emptied: 133968 bytes
->FireFox cache emptied: 262882344 bytes
->Google Chrome cache emptied: 6501197 bytes
->Flash cache emptied: 1086 bytes
User: All Users
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 56468 bytes
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
User: LogMeInRemoteUser
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 56468 bytes
User: Public
->Temp folder emptied: 0 bytes
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 126219757 bytes
RecycleBin emptied: 43275110 bytes
Total Files Cleaned = 1,199.00 mb
OTL by OldTimer - Version 3.2.69.0 log created on 07212013_180444
Files\Folders moved on Reboot...
C:\Program Files\Trend Micro\AMSP\module\20004\1.5.1505\6.6.1088\TmIEPlg.dll moved successfully.
C:\Program Files\Trend Micro\AMSP\module\20002\6.6.1010\6.6.1010\TmBpIe32.dll moved successfully.
PendingFileRenameOperations files...
Registry entries deleted on Reboot...
I posed the full file above. Some of it looks scary, particularly the Trend Micro Security files. 
Can you make sense of it?
Thank you!
Can you make sense of it?
Thank you!
- Oct 5, 2012
- 2,697
No need to worry. They are some Adones in your browser...
STEP 1: Run a scan with AdwCleaner
<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>
<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>
STEP 2: Run a scan with Junkware Removal Tool
Please download Junkware Removal Tool to your desktop from here
Download Malwarebytes Anti-Rootkit from here to your Desktop
Please download Malwarebytes' Anti-Malware to your desktop.
STEP 1: Run a scan with AdwCleaner
<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>
<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>
STEP 2: Run a scan with Junkware Removal Tool
Please download Junkware Removal Tool to your desktop from here
- Turn off your antivirus software now to avoid potential conflicts
- Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
- The tool will open and start scanning your system
- Please be patient as this can take a while to complete depending on your system's specifications
- On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
- Post the contents of JRT.txt into your next reply
Download Malwarebytes Anti-Rootkit from here to your Desktop
- Unzip the contents to a folder on your Desktop.
- Open the folder where the contents were unzipped and run mbar.exe
- Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
- Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
- After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
- When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)
Please download Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version.
- When it prompts you to try their 30-day trail, click decline
- Once the program has loaded, select Perform quick scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Last edited by a moderator:
I have not been able to run the last removal steps you gave me yesterday - yet. However, I just got home and clicked on a link in a Google search. Clearly I still have a problem. I clicked on a Google search link and got this:
"http://xpressmusic-searcher.net/?id=oL_BNWlh6CFYrEYyisCqEUQRo6p5cyMg5BgQAezAgWBLRxSHFGXLyNkLbYPOcrbopAAWp1g5_SqYVcAodo69fIWStxzQ4w%2C%2C"
Trend Micro Security flagged it as a malicious site and I closed it. So the steps I have taken to date have not eradicated the problem. Sigh! I will do the last few steps very soon.
"http://xpressmusic-searcher.net/?id=oL_BNWlh6CFYrEYyisCqEUQRo6p5cyMg5BgQAezAgWBLRxSHFGXLyNkLbYPOcrbopAAWp1g5_SqYVcAodo69fIWStxzQ4w%2C%2C"
Trend Micro Security flagged it as a malicious site and I closed it. So the steps I have taken to date have not eradicated the problem. Sigh! I will do the last few steps very soon.
Moving right along, here is my JRT log...
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.2.1 (07.22.2013:1)
OS: Windows 7 Professional x86
Ran by admin on Mon 07/22/2013 at 17:18:52.16
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~ Services
~~~ Registry Values
~~~ Registry Keys
~~~ Files
Successfully deleted: [File] "C:\Windows\couponprinter.ocx"
~~~ Folders
Successfully deleted: [Folder] "C:\Program Files\coupons"
~~~ FireFox
Successfully deleted: [File] C:\Users\admin\AppData\Roaming\mozilla\firefox\profiles\atsobenq.default\invalidprefs.js
Emptied folder: C:\Users\admin\AppData\Roaming\mozilla\firefox\profiles\atsobenq.default\minidumps [206 files]
~~~ Event Viewer Logs were cleared
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 07/22/2013 at 17:23:07.32
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Here is the AdwCleaner Log...
# AdwCleaner v2.306 - Logfile created 07/22/2013 at 17:09:42
# Updated 19/07/2013 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (32 bits)
# User : admin - ADMIN-PC
# Boot Mode : Normal
# Running from : C:\Users\admin\Downloads\adwcleaner.exe
# Option [Delete]
***** [Services] *****
***** [Files / Folders] *****
***** [Registry] *****
***** [Internet Browsers] *****
-\\ Internet Explorer v10.0.9200.16635
[OK] Registry is clean.
-\\ Mozilla Firefox v22.0 (en-US)
File : C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\prefs.js
[OK] File is clean.
-\\ Google Chrome v [Unable to get version]
File : C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Preferences
[OK] File is clean.
*************************
AdwCleaner[S2].txt - [823 octets] - [22/07/2013 17:09:42]
########## EOF - C:\AdwCleaner[S2].txt - [882 octets] ##########
Oh Oh, I forgot to turn off Trend Micro, so I will run Adware Cleaner again.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Junkware Removal Tool (JRT) by Thisisu
Version: 5.2.1 (07.22.2013:1)
OS: Windows 7 Professional x86
Ran by admin on Mon 07/22/2013 at 17:18:52.16
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~ Services
~~~ Registry Values
~~~ Registry Keys
~~~ Files
Successfully deleted: [File] "C:\Windows\couponprinter.ocx"
~~~ Folders
Successfully deleted: [Folder] "C:\Program Files\coupons"
~~~ FireFox
Successfully deleted: [File] C:\Users\admin\AppData\Roaming\mozilla\firefox\profiles\atsobenq.default\invalidprefs.js
Emptied folder: C:\Users\admin\AppData\Roaming\mozilla\firefox\profiles\atsobenq.default\minidumps [206 files]
~~~ Event Viewer Logs were cleared
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Mon 07/22/2013 at 17:23:07.32
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Here is the AdwCleaner Log...
# AdwCleaner v2.306 - Logfile created 07/22/2013 at 17:09:42
# Updated 19/07/2013 by Xplode
# Operating system : Windows 7 Professional Service Pack 1 (32 bits)
# User : admin - ADMIN-PC
# Boot Mode : Normal
# Running from : C:\Users\admin\Downloads\adwcleaner.exe
# Option [Delete]
***** [Services] *****
***** [Files / Folders] *****
***** [Registry] *****
***** [Internet Browsers] *****
-\\ Internet Explorer v10.0.9200.16635
[OK] Registry is clean.
-\\ Mozilla Firefox v22.0 (en-US)
File : C:\Users\admin\AppData\Roaming\Mozilla\Firefox\Profiles\atsobenq.default\prefs.js
[OK] File is clean.
-\\ Google Chrome v [Unable to get version]
File : C:\Users\admin\AppData\Local\Google\Chrome\User Data\Default\Preferences
[OK] File is clean.
*************************
AdwCleaner[S2].txt - [823 octets] - [22/07/2013 17:09:42]
########## EOF - C:\AdwCleaner[S2].txt - [882 octets] ##########
Oh Oh, I forgot to turn off Trend Micro, so I will run Adware Cleaner again.
I'm sorry. I cannot figure out how to turn off Trend Micro Security. So I will continue on with Malwarebytes Anti-Rootkit.
What do I do now about mbar.exe? Got a message saying Probable Rootkit Activity Detected before I ran it. "Registry value "AppInit_Dlls" has been found. Do you want to remove this value and restart the tool?"
I don't know what to do. Thanks.
I don't know what to do. Thanks.
Thank you for sticking with me during this long process. I ran the Anti-Rootkit, and it came up with no threats. I could not find a log file. Then I ran Malwarebytes after updating it. It found nothing. Here is the log.
Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
Database version: v2013.07.23.07
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16635
admin :: ADMIN-PC [administrator]
Protection: Enabled
7/23/2013 3:34:21 PM
mbam-log-2013-07-23 (15-34-21).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 242498
Time elapsed: 7 minute(s), 4 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
Something tells me, since I still had the redirect problem yesterday, and these programs found nothing today, that I still have a problem. Intuition? Stay tuned. Thank you so much!
Malwarebytes Anti-Malware (Trial) 1.75.0.1300
www.malwarebytes.org
Database version: v2013.07.23.07
Windows 7 Service Pack 1 x86 NTFS
Internet Explorer 10.0.9200.16635
admin :: ADMIN-PC [administrator]
Protection: Enabled
7/23/2013 3:34:21 PM
mbam-log-2013-07-23 (15-34-21).txt
Scan type: Quick scan
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 242498
Time elapsed: 7 minute(s), 4 second(s)
Memory Processes Detected: 0
(No malicious items detected)
Memory Modules Detected: 0
(No malicious items detected)
Registry Keys Detected: 0
(No malicious items detected)
Registry Values Detected: 0
(No malicious items detected)
Registry Data Items Detected: 0
(No malicious items detected)
Folders Detected: 0
(No malicious items detected)
Files Detected: 0
(No malicious items detected)
(end)
Something tells me, since I still had the redirect problem yesterday, and these programs found nothing today, that I still have a problem. Intuition? Stay tuned. Thank you so much!
- Oct 5, 2012
- 2,697
STEP 1: Run a HitmanPro scan
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />
STEP 2: Run a scan with ESET Online Scanner
<ol>
<li>Download ESET Online Scanner utility from the below link
<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></> <em>(This link will automatically download ESET Online Scanner on your computer.)</em></li>
<li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>
<li>Check <>Yes, I accept the Terms of Use</></li>
<li>Click the <>Start</> button.</li>
<li>Check <>Scan archives</></li>
<li>Push the <>Start</> button.</li>
<li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>
<li>When the scan completes, push <>List of found threats</></li>
<li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>
<li>Push the <>back</> button.</li>
<li>Push <>Finish</></li>
</ol>
<hr />
STEP 3: Run a scan with Kaspersky Virus Removal Tool
<ol><li>Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
<><a title="External link" href="http://www.kaspersky.com/antivirus-removal-tool?form=1" rel="nofollow">KASPERSKY VIRUS REMOVAL TOOL</a></> <em>(This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)</em></li>
<li>Follow the onscreen prompts until it is installed</li>
<li>Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
<ul>
<li><span style="color: #ff0000;">System Memory</span></li>
<li><span style="color: #ff0000;">Hidden startup objects</span></li>
<li><span style="color: #ff0000;">Disk boot sectors</span></li>
<li><span style="color: #ff0000;">Local Disk (C: )</span></li>
<li><span style="color: #ff0000;">Also any other drives (Removable that you may have)</span></li>
</ul>
</li>
<li>Then click on <>Actions</> on the left hand side</li>
<li>Click <>Select Action</>, then make sure both <>Disinfect</> and <>Delete if disinfection fails</> are ticked</li>
<li>Click on <>Automatic Scan</></li>
<li>Now click the <>Start Scanning</> button, to run the scan</li>
<li>After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side</li>
<li>Click <>Detected threats</> on the left</li>
<li>Now click the <>Save</> button, and save it as <>kaslog.txt</> to your <>Desktop</></li>
<li>Please attach kaslog.txt in your next reply.</li>
</ol>
<hr />
<ol>
<li><>Download the latest official version of HitmanPro</>.
<a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <>HITMANPRO DOWNLOAD LINK</></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li>
<li>Start HitmanPro by <>double clicking on the previously downloaded file.</> and then following the prompts.
<img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li>
<li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <>Next</> .
<img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li>
<li>Click <>Activate free license</> to start the free 30 days trial and remove the malicious files.
<img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li>
<li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.
</ol>
Add to your next reply, any log that HitmanPro might generate.
<hr />
STEP 2: Run a scan with ESET Online Scanner
<ol>
<li>Download ESET Online Scanner utility from the below link
<><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></> <em>(This link will automatically download ESET Online Scanner on your computer.)</em></li>
<li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li>
<li>Check <>Yes, I accept the Terms of Use</></li>
<li>Click the <>Start</> button.</li>
<li>Check <>Scan archives</></li>
<li>Push the <>Start</> button.</li>
<li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li>
<li>When the scan completes, push <>List of found threats</></li>
<li>Push <>Export to Text file </> and save the file to your desktop using a unique name, such as <>ESET Scan</>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li>
<li>Push the <>back</> button.</li>
<li>Push <>Finish</></li>
</ol>
<hr />
STEP 3: Run a scan with Kaspersky Virus Removal Tool
<ol><li>Download Kaspersky Virus Removal Tool from the below link and then double click on it to start this utility.
<><a title="External link" href="http://www.kaspersky.com/antivirus-removal-tool?form=1" rel="nofollow">KASPERSKY VIRUS REMOVAL TOOL</a></> <em>(This link open an new webpage from where you can download Kaspersky Virus Removal Tool on your computer.)</em></li>
<li>Follow the onscreen prompts until it is installed</li>
<li>Click the Options button (the 'Gear' icon), then make sure only the following are ticked:
<ul>
<li><span style="color: #ff0000;">System Memory</span></li>
<li><span style="color: #ff0000;">Hidden startup objects</span></li>
<li><span style="color: #ff0000;">Disk boot sectors</span></li>
<li><span style="color: #ff0000;">Local Disk (C: )</span></li>
<li><span style="color: #ff0000;">Also any other drives (Removable that you may have)</span></li>
</ul>
</li>
<li>Then click on <>Actions</> on the left hand side</li>
<li>Click <>Select Action</>, then make sure both <>Disinfect</> and <>Delete if disinfection fails</> are ticked</li>
<li>Click on <>Automatic Scan</></li>
<li>Now click the <>Start Scanning</> button, to run the scan</li>
<li>After the scan is complete, click the reports button ('Paper icon', next to the 'Gear' icon) on the right hand side</li>
<li>Click <>Detected threats</> on the left</li>
<li>Now click the <>Save</> button, and save it as <>kaslog.txt</> to your <>Desktop</></li>
<li>Please attach kaslog.txt in your next reply.</li>
</ol>
<hr />
Last edited by a moderator:
Will follow your latest steps now. Just got redirected to: hxxtp://216.244.77.140/click.php?c=869080997d7a625e3652d19b4ce9244a0dafe5f1337847e545cbff04679a77cac96241c655856bf337e3bb42a3dfea0873661de29fccdc8b14cdd28a80b19f8983e17d8ffc4e3340822fda12e1b0ba69
Trend caught it and I closed the window.
Off to run more programs.
Trend caught it and I closed the window.
Off to run more programs.
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