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Windows Malware Removal Help & Support
Lost internet access after I used malwarebytes to remove malware
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<blockquote data-quote="Brent" data-source="post: 307978" data-attributes="member: 30981"><p>Thanks I re installed chrome tried fixing as you said, but still unfortunately when I click on chrome it says proxy server connection failed and wont connect. When I click on internet properties and LAN settings It won't allow me to uncheck automatically detect settings and it won't allow me to uncheck use a proxy server for your LAN. They are both checked. When I click on explorer it says cannot display webpage and when i click on diagnose connection problems it says remote device or resource won't accept the connection. Here is the Fixlog </p><p></p><p></p><p></p><p>closeprocesses:</p><p>emptytemp:</p><p>Task: {118E60AE-0372-4B4F-9EF0-FA6EED0C5B0E} - System32\Tasks\PCCleanerPro_Start => C:\Program Files (x86)\PC Cleaner Pro\PCCleanerPro.exe</p><p>Task: {1F981713-C78C-49D6-9135-93A3A370A204} - System32\Tasks\DonutQuotes => C:\Program Files (x86)\donutleads\ScheduledTask.exe</p><p>Task: {322A87F3-0CCC-46A6-8911-3B2A922C9B00} - System32\Tasks\YTAUpdate => C:\PROGRA~2\YOUTUB~1\Updater.exe <==== ATTENTION</p><p>Task: {ABC1DFAB-975D-4B37-B8FA-716D995DA9B7} - \Updater4493.exe No Task File <==== ATTENTION</p><p>C:\Program Files (x86)\PC Cleaner Pro</p><p>C:\Program Files (x86)\donutleads</p><p>C:\PROGRA~2\YOUTUB~1</p><p>AlternateDataStreams: C:\ProgramData\Temp:56E2E879</p><p>ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File</p><p>GroupPolicy: Group Policy on Chrome detected <======= ATTENTION</p><p>CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION</p><p>HKU\S-1-5-21-3218635610-3799967107-1353431290-1000\Software\Microsoft\Internet Explorer\Main,Start Page = <a href="http://acer.msn.com/" target="_blank">http://acer.msn.com/</a></p><p>StartMenuInternet: IEXPLORE.EXE - C:\Program Files (x86)\Internet Explorer\iexplore.exe</p><p>SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> DefaultScope {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =<a href="https://www.google.com/search?q=%7BsearchTerms%7D" target="_blank">https://www.google.c...q={searchTerms}</a></p><p>SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = </p><p>SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =<a href="https://www.google.com/search?q=%7BsearchTerms%7D" target="_blank">https://www.google.c...q={searchTerms}</a></p><p>SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> {7D37A0C0-7C64-48F4-B0D8-DBBAD483E5B6} URL =<a href="http://search.yahoo.com/search?fr=chr-greentree_ie&ei=utf-8&ilc=12&type=293224&p=%7BsearchTerms%7D" target="_blank">http://search.yahoo....p={searchTerms}</a></p><p>S2 gupdate; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc [X]</p><p>S3 gupdatem; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /medsvc [X]</p><p>R3 MBAMSwissArmy; \??\C:\Windows\system32\drivers\MBAMSwissArmy.sys [X]</p><p>2014-11-18 14:15 - 2014-11-21 05:59 - 00000258 __RSH () C:\ProgramData\ntuser.pol</p><p>2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\HomeGroupUser$\AppData\Local\Google</p><p>2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\HomeGroupUser$\AppData\Local\Comodo</p><p>2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\HomeGroupUser$</p><p>2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Guest\AppData\Local\Google</p><p>2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Guest\AppData\Local\Comodo</p><p>2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Guest</p><p>2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Brent Vincent\AppData\Local\Comodo</p><p>2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Google</p><p>2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Comodo</p><p>2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Administrator</p><p>cmd: netsh winsock reset</p><p>cmd: ipconfig /flushdns</p><p></p><p></p><p>You are actually helping me in two posts, if you'd like we can just reply on this one. We can discontinue the malwarebytes one if necessary. Sorry for any confusion</p></blockquote><p></p>
[QUOTE="Brent, post: 307978, member: 30981"] Thanks I re installed chrome tried fixing as you said, but still unfortunately when I click on chrome it says proxy server connection failed and wont connect. When I click on internet properties and LAN settings It won't allow me to uncheck automatically detect settings and it won't allow me to uncheck use a proxy server for your LAN. They are both checked. When I click on explorer it says cannot display webpage and when i click on diagnose connection problems it says remote device or resource won't accept the connection. Here is the Fixlog closeprocesses: emptytemp: Task: {118E60AE-0372-4B4F-9EF0-FA6EED0C5B0E} - System32\Tasks\PCCleanerPro_Start => C:\Program Files (x86)\PC Cleaner Pro\PCCleanerPro.exe Task: {1F981713-C78C-49D6-9135-93A3A370A204} - System32\Tasks\DonutQuotes => C:\Program Files (x86)\donutleads\ScheduledTask.exe Task: {322A87F3-0CCC-46A6-8911-3B2A922C9B00} - System32\Tasks\YTAUpdate => C:\PROGRA~2\YOUTUB~1\Updater.exe <==== ATTENTION Task: {ABC1DFAB-975D-4B37-B8FA-716D995DA9B7} - \Updater4493.exe No Task File <==== ATTENTION C:\Program Files (x86)\PC Cleaner Pro C:\Program Files (x86)\donutleads C:\PROGRA~2\YOUTUB~1 AlternateDataStreams: C:\ProgramData\Temp:56E2E879 ShellIconOverlayIdentifiers: [00avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => No File GroupPolicy: Group Policy on Chrome detected <======= ATTENTION CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION HKU\S-1-5-21-3218635610-3799967107-1353431290-1000\Software\Microsoft\Internet Explorer\Main,Start Page = [url]http://acer.msn.com/[/url] StartMenuInternet: IEXPLORE.EXE - C:\Program Files (x86)\Internet Explorer\iexplore.exe SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> DefaultScope {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =[URL='https://www.google.com/search?q=%7BsearchTerms%7D']https://www.google.c...q={searchTerms}[/URL] SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> {0633EE93-D776-472f-A0FF-E1416B8B2E3A} URL = SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> {6A1806CD-94D4-4689-BA73-E35EA1EA9990} URL =[URL='https://www.google.com/search?q=%7BsearchTerms%7D']https://www.google.c...q={searchTerms}[/URL] SearchScopes: HKU\S-1-5-21-3218635610-3799967107-1353431290-1000 -> {7D37A0C0-7C64-48F4-B0D8-DBBAD483E5B6} URL =[URL='http://search.yahoo.com/search?fr=chr-greentree_ie&ei=utf-8&ilc=12&type=293224&p=%7BsearchTerms%7D']http://search.yahoo....p={searchTerms}[/URL] S2 gupdate; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /svc [X] S3 gupdatem; "C:\Program Files (x86)\Google\Update\GoogleUpdate.exe" /medsvc [X] R3 MBAMSwissArmy; \??\C:\Windows\system32\drivers\MBAMSwissArmy.sys [X] 2014-11-18 14:15 - 2014-11-21 05:59 - 00000258 __RSH () C:\ProgramData\ntuser.pol 2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\HomeGroupUser$\AppData\Local\Google 2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\HomeGroupUser$\AppData\Local\Comodo 2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\HomeGroupUser$ 2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Guest\AppData\Local\Google 2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Guest\AppData\Local\Comodo 2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Guest 2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Brent Vincent\AppData\Local\Comodo 2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Google 2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Administrator\AppData\Local\Comodo 2014-11-18 14:15 - 2014-11-18 14:15 - 00000000 ____D () C:\Users\Administrator cmd: netsh winsock reset cmd: ipconfig /flushdns You are actually helping me in two posts, if you'd like we can just reply on this one. We can discontinue the malwarebytes one if necessary. Sorry for any confusion [/QUOTE]
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