Solved Malware / Ad Redirects / Firefox

[DinoSport]

Kettus helped me clear malware on this same computer a couple of years ago. If he is still around and can help again, that would be great. Thanks!

 

[DinoSport]

"Kuttus" ...sorry.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[DinoSport]

Outlaw Josey Wales,

Thanks for your help! Here you go (also attached).
-Dean


Zoek.exe v5.0.0.0 Updated 02-April-2015
Tool run by dean.harrison on Sun 04/05/2015 at 12:37:18.03.
Microsoft Windows 8.1 6.3.9600 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\dean.harrison\Desktop\Malware\zoek.exe [Scan all users] [Script inserted]

==== System Restore Info ======================

4/5/2015 12:38:46 PM Zoek.exe System Restore Point Created Successfully.

==== Empty Folders Check ======================

C:\PROGRA~2\Batch PDF deleted successfully
C:\Program Files\My Dell deleted successfully
C:\PROGRA~3\Expert PDF 7 deleted successfully
C:\PROGRA~3\Expert PDF Jobs deleted successfully
C:\PROGRA~3\Malwarebytes' Anti-Malware (portable) deleted successfully
C:\Users\dean.harrison\AppData\Roaming\Expert PDF 7 deleted successfully
C:\Users\dean.harrison\AppData\Roaming\Malwarebytes deleted successfully
C:\Users\dean.harrison\AppData\Local\CrashDumps deleted successfully
C:\Users\dean.harrison\AppData\Local\VirtualStore deleted successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


==== Deleting Files \ Folders ======================

C:\PROGRA~2\Batch PDF not found
C:\PROGRA~3\Malwarebytes' Anti-Malware (portable) not found
C:\PROGRA~2\Mozilla Firefox\extensions\lesstabs@lesstabs.com deleted
C:\PROGRA~2\Mozilla Firefox\browser\nsprotector.js deleted
C:\PROGRA~2\Mozilla Firefox\vitruvian-autoenable.cfg deleted
C:\PROGRA~2\Mozilla Firefox\defaults\preferences\!vitruvian-autoenable.js deleted
C:\PROGRA~2\Mozilla Firefox\defaults\preferences\!vitruvian-csp.js deleted
C:\PROGRA~2\Mozilla Firefox\browser\defaults\preferences\!vitruvian-autoenable.js deleted
C:\PROGRA~2\Mozilla Firefox\browser\defaults\preferences\!vitruvian-csp.js deleted
C:\PROGRA~2\LessTabs deleted
C:\PROGRA~2\W3i deleted
C:\PROGRA~2\MyPC Backup deleted
C:\PROGRA~3\W3i deleted
C:\PROGRA~3\Winferno deleted
C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Search.lnk deleted
C:\windows\SysNative\GroupPolicy\Machine deleted
C:\windows\SysNative\GroupPolicy\User deleted
C:\windows\SysNative\GroupPolicy\GPT.INI deleted
C:\WINDOWS\Syswow64\GroupPolicy\gpt.ini deleted
C:\WINDOWS\SysWow64\AI_RecycleBin deleted

==== Firefox Start and Search pages ======================

ProfilePath: C:\Users\DEAN~1.HAR\AppData\Roaming\Mozilla\Firefox\Profiles\zzhy5ncz.default
user_pref("browser.startup.homepage", "about:home");
user_pref("browser.search.defaultenginename", "Yahoo");

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"http://www.google.com/"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{383101F1-8261-4467-8199-2C13EA3A6B59}"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://www.google.com/"
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes]
"DefaultScope"="{012E1000-F331-11DB-8314-0800200C9A66}"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IESR02"
{383101F1-8261-4467-8199-2C13EA3A6B59} Unknown Url="Not_Found"
{70804EBF-5708-443C-B909-8A2A4947A9D3} Google Url="http://www.google.com/search?q={sea...ource}&ie={inputEncoding?}&oe={outputEncoding?}"

==== Deleting CLSID Registry Keys ======================

HKEY_USERS\S-1-5-21-73945207-3909077387-3593498368-1001\Software\Microsoft\Internet Explorer\SearchScopes\{383101F1-8261-4467-8199-2C13EA3A6B59} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\SearchScopes\{383101F1-8261-4467-8199-2C13EA3A6B59} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{383101F1-8261-4467-8199-2C13EA3A6B59} deleted successfully

==== Deleting CLSID Registry Values ======================

HKEY_LOCAL_MACHINE\software\Wow6432Node\mozilla\Firefox\extensions\lesstabs@lesstabs.com deleted successfully

==== Empty IE Cache ======================

C:\WINDOWS\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\Users\dean.harrison\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\dean.harrison\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\Users\DEAN~1.HAR\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\DEAN~1.HAR\AppData\Local\Microsoft\Windows\INetCache\Low\Content.IE5 emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\WINDOWS\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\Content.IE5 emptied successfully
C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\Administrator\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\Users\dean.harrison\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\dean.harrison\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\Users\DEAN~1.HAR\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\Users\DEAN~1.HAR\AppData\Local\Microsoft\Windows\INetCache\Low\IE emptied successfully
C:\WINDOWS\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully
C:\WINDOWS\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\INetCache\IE emptied successfully

==== Empty FireFox Cache ======================

C:\Users\dean.harrison\AppData\Local\Mozilla\Firefox\Profiles\zzhy5ncz.default\cache2 emptied successfully
C:\Users\DEAN~1.HAR\AppData\Local\Mozilla\Firefox\Profiles\zzhy5ncz.default\cache2 emptied successfully

==== Empty Chrome Cache ======================

No Chrome User Data found

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=62 folders=20 1202157 bytes)

==== Empty Temp Folders ======================

C:\Users\Administrator\AppData\Local\Temp emptied successfully
C:\Users\dean.harrison\AppData\Local\Temp will be emptied at reboot
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Public\AppData\Local\temp emptied successfully
C:\Users\DEAN~1.HAR\AppData\Local\Temp will be emptied at reboot
C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\Temp will be emptied at reboot
C:\WINDOWS\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\WINDOWS\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\WINDOWS\Temp successfully emptied
C:\Users\DEAN~1.HAR\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== Deleting Files / Folders ======================

"C:\WINDOWS\serviceprofiles\networkservice\AppData\Local\Temp\MpCmdRun.log" not found

==== EOF on Sun 04/05/2015 at 13:10:58.83 ======================

 

[TwinHeadedEagle]

Good. How is your PC now?

 

[DinoSport]

It seems good. That was much simpler than last time!

Am I ready to start configuring for protection, now? On this machine, I only have what came with Windows and a few expired programs like McAfee and Hitman Pro. I need to get it setup.

 

[TwinHeadedEagle]

Yes, you can now


Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[DinoSport]

Thank you for your assistance and advice -- much appreciated. Donation sent. I'll let you know if I get in over my head again!
-Dean