Mandiant virus, can't boot after Kaspersky

[Fiery]

Almost there!

Just want to see if that entry Malwarebytes was detecting is still there or not. Restart your computer and run another scan with Malwarebytes anti-rootkit.

Then, Please download Malwarebytes' Anti-Malware from here to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Run Eset NOD32 Online AntiVirus here

Note: You will need to use Internet Explorer for this scan.
Vista / 7 users: You will need to to right-click on the Internet Explorer icon and select Run as Administrator

• Tick the box next to YES, I accept the Terms of Use.
• Click Start
• When asked, allow the activex control to install
• Disable your current antivirus software. You can usually do this with its Notfication Tray icon near the clock.
• Make sure that the option "Remove found threats" is Un-checked, and the following Advance Settings are Checked
  • Scan unwanted applications
  • Scan for potentially unsafe applications
  • Enable Anti-Stealth Technology
• Click Scan
• Wait for the scan to finish
• When the scan is done, if it shows a screen that says "Threats found!", then click "List of found threats", and then click "Export to text file..."
• Save that text file on your desktop. Copy and paste the contents of that log in your next reply to this topic.
• The log can also be found in logfile located at C:\Program Files\ESET\Eset Online Scanner\log.txt

 

[elliemik]

mbar and mbam scans were clean, but ESET found 8 threats. Logs for mbam and ESET attached.

 

[Fiery]

How's your PC running? If all is well, I will make some recommendations and we will clean up.

 

[elliemik]

The computer seems to be running just fine. I didn't see your response till checking just now--never got the e-mail notification this time. What else should I do?

Thank you again for your help. I am so grateful.

 

[Fiery]

If you are no longer experiencing any other issues, your PC is now clean!

Download OTL by Old Timer from here and save it to your Desktop.
Double click on OTL to run it

• Click on the Cleanup button at the top.
• You will be asked to reboot the machine to finish the Cleanup process. Choose Yes
• This will remove itself and other tools we may have used.

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Now that your PC is clean, I recommend you to create a new System Restore point then purge the old ones after.

For Windows 7
Create a restore point
Delete all but the most recent restore point - Click the Delete all but the most recent restore point link

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Keeping your programs (especially Adobe and Java products) updated is essential. Outdated programs make your PC more vulnerable to future malware threats. To help you:

• Download and install Update Checker. It will notify you if any of your programs require an update.
• Microsoft releases patches for Windows and Office products regularly to patch up Windows and Office product bugs and vulnerabilities.
• Please ensure you update your system regularly and have automatic updates on. You can learn how to turn Automatic Updates on here

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I also recommend you to switch your antivirus program to a better one. Here are some suggestions:

• avast! 8 Free Antivirus
• Avira AntiVir Personal
• Microsoft Security Essentials

In addition to your antivirus, you need additional protection such as a firewall and behavioural blocker. However, adding one of these programs may slow down performance. It is for you to decide the trade off between more security and a faster PC.

• Online Armor
• Comodo Firewall - If you are an advance user
• ZoneAlarm Free Firewall

Other steps that you may want to do to further protect your system/files:

• Sandboxie - "Quarantines" your browser so anything that you do in it will be isolated from your system.
• Backup important files regulary to an external hard-drive or USB

Here are only a few suggestions that will improve your system security. Should you wish to allow us to make full recommendations and set your PC up with maximum security, please start a thread here. Our community of PC enthusiasts and experts will give you feedback and help you secure your system from future malware infections.

Should you want to try a product but don't know how it performs, here is a list of current reviews to help you decide.

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Internet Explorer may be the most popular browser but it's definitely not the most secure browser. Consider using other browsers with addition add-ons to safeguard your system while browsing the internet.

Firefox is a more secure, faster browser than Internet Explorer. Firefox contains less vulnerabilities, reducing the risk of drive-by downloads. In addition, you can add the following add-ons to increase security.

• KeyScramber - Encrypts your keystrokes to protect you against keyloggers that steals personal & banking information
• AdBlock - Disable/blocks advertisements on websites so you won't accidentally click on a malicious ad.
• NoScript - Disables Flash & Java contents to avoid exploits or drive-by attacks
• Web of Trust - Shows the website rating by other users and blocks dangerous and poor-rated sites

Google Chrome is another good browser that is faster and more secure than Internet Explorer by having a sandbox feature. Additionally, you can add the following add-on to Chrome to heighten security.

• AdBlock

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Lastly, it is important to perform system maintenance on a regular basis. Here are a few tools and on-demand scanners that you should keep & use every 1-2 weeks to keep your system healthy.

• CCleaner
• Malwarebytes Anti-Malware

Other than that, stay safe out there! If you have any other questions or concerns, feel free to ask

My virus removal help is always free. Should you wish to show your appreciation via a donation, it will be much appreciated.
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[elliemik]

Thank you again. I am going through and implementing your latest recommendations.

I have sent you a donation via PayPal as a token of my appreciation. You saved me a lot of time, money, and hassle. Best wishes to you.

 

[Fiery]

Glad I could help

Thanks and take care!