Open MalwareTips in Safari and tap Share. You may need to open the Page Menu first.
Choose Add to Home Screen. If it is not listed, use Edit Actions to add it.
Keep Open as Web App enabled if shown, then tap Add.
Android
Open MalwareTips in Chrome or another browser that supports app installation.
Open the browser menu and look for Install app, Install and create shortcut, or Add to Home screen.
Choose Install and confirm. Wording varies by browser.
Desktop
Chrome: use the install icon in the address bar, or the menu under Cast, save and share.
Edge: open the menu, then More tools, Apps and Install this site as an app.
Safari on Mac: choose Share or File, then Add to Dock. Firefox on Windows: look for the web apps button in the address bar.
If you cannot find an install option, update your browser or use its bookmark option to keep MalwareTips close.
Keep up with your conversations
After installation, open the app and sign in. Enable push notifications in Preferences if you want alerts. On iPhone and iPad, push requires a Home Screen web app and iOS or iPadOS 16.4 or later.
I will working be on your Malware issues, this may or may not, solve other issues you have with your machine.
The logs can take some time to research, so please be patient with me.
Stay with the topic until I tell you that your system is clean. Missing symptoms does not mean that everything is okay.
Instructions that I give are for your system only!
Please do not run any tools until requested ! The reason for this is so I know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.
Please perform all steps in the order received. If you can't understand something don't hesitate to ask.
Again I would like to remind you to make no further changes to your computer unless I direct you to do so. I will not help you if you do not follow my instructions.
Scan with ComboFix
This is a very powerful tool that should be used only if advised by Malware Analyst.
Do not run ComboFix on your own!
Referring to this instruction, please download ComboFix by sUBs and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.
Right-click on
icon and select
Run as Administrator to start the tool.
Accept the disclaimer and agree if prompted to install Recovery Console.
Do not take any actions while ComboFix goes through your System - it may cause it to stall!
This scan may take some time!
When finished - it will display a logfile (located also on your main drive, usually C:\ComboFix.txt).
Include that log in your next reply.
If you'll encounter any issues with internet connection after running ComboFix, please visit this link.
If an error about operation on the key marked for deletion will appear after running the tool, please reboot your machine.