Solved Memory not enough

[JB007]

Hello,
Merry Christmas all
Since 23 December 2016 when I try to open a Word or Excel document I get an error message : "Memory not enough".

Two days earlier I have a similar message when I was on Internet (Chrome), but I did not try to open Office documents and I can continue to use my PC and Internet after closing Chrome and restart it.

On my system I have 32 Go of RAM and the problem persists even if all other programs are closed.
Can someone help me ?
Thank you

 

[SHvFl]

Sure you get the message but what uses the memory? Did you check task manager to see?

Link a task manager image sorted from high to low memory usage.

 

[JB007]

Thanks @SHvFl , I just checked task manager:

 

[JB007]

and after your edit

 

[DardiM]

Hello, Merry Christmas !

In task manager, only 11 % of you memory is used, certainly not too much.
What version of MS Office are you using ?
After closing all Google processes + Excel and Word, and trying to re open a single Excel or Word file, Is the same problem occur ?
How much space is left on you HD ?
------
Dans le gestionnaire de tache, seulement 11 % de la mémoire est utilisée, ce qui n'est pas beaucoup, donc ce n'est surement pas à l'origine du problème. Il te reste combien de mémoire sur le disque dur ? Quelle version d' Office utilises-tu ? Tu as beaucoup de processus Google ouverts : quand tu les fermes tous (fermes aussi Excel et word), et que tu essais avec Excel ou Word, as-tu le même problème ?
Il te reste combien d'espace libre sur ton Disque dur ?

 

[BoraMurdar]

Does this happen when you open a certain document or any document?

 

[JB007]

Does this happen when you open a certain document or any document?

Hello @BoraMurdar
Thanks, I just check and it seems that I can open old word documents already registered on my HD.
The problem is with documents I received by mail from sure friends.

 

[JB007]

Hello, Merry Christmas !

In task manager, only 11 % of you memory is used, certainly not too much.
What version of MS Office are you using ?
After closing all Google processes + Excel and Word, and trying to re open a single Excel or Word file, Is the same problem occur ?
How much space is left on you HD ?
------
Dans le gestionnaire de tache, seulement 11 % de la mémoire est utilisée, ce qui n'est pas beaucoup, donc n'est surement pas à l'origine du problème. Il te reste combien de mémoire sur le disque dur ? Quelle version d' Office utilises-tu ? Tu as beaucoup de processus Google ouverts : quand tu les fermes tous (fermes aussi Excel et word), et que tu essais avec Excel ou Word, as-tu le même problème ?
Il te reste combien d'espace libre sur ton Disque dur ?

Joyeux Noël et merci @DardiM
The problem persists even with all programs closed
I'm using Office 2013
I think I have on enough place on my HD:

 

[BoraMurdar]

Hello @BoraMurdar
Thanks, I just check and it seems that I can open old word documents already registered on my HD.

Can you unblock the problematic document and try to see if it happens again?

 

[SHvFl]

It's not a memory issue obviously because you have a million of that. What security software do you use?
I see avast and malwarebytes. Disable them one by one and see if that fixed the problem. I would start with malwarebytes.

 

[JB007]

Hello,
Thanks, I come back this afternoon because in France it's noon

 

[Paul123]

It might just be a Microsoft 'bug/feature' Ive been getting this self-same message a number of times on my work laptop, which has a massive 12GB of RAM. Like you I use Office 2013. There were some updates to Office 2013 recently (07/12/2016) which might have caused it. My work machine is Windows 7, but my home is Windows 10 and that doesn't seem to have the issue. Its probably just Microsoft trying to get you to upgrade

 

[Atlas147]

I would see if the software or file is the cause of the source of the problem. Can you try downloading some free software like LibreOffice and see if the document opens?

 

[509322]

Hello,
Merry Christmas all
Since 23 December 2016 when I try to open a Word or Excel document I get an error message : "Memory not enough".
View attachment 128559 View attachment 128560
Two days earlier I have a similar message when I was on Internet (Chrome), but I did not try to open Office documents and I can continue to use my PC and Internet after closing Chrome and restart it.
View attachment 128561
On my system I have 32 Go of RAM and the problem persists even if all other programs are closed.
Can someone help me ?
Thank you

Check your system's virtual memory settings. A virtual memory setting that has gotten messed up somehow can boink all system operations or cause weird behaviors. Set it to allow Windows to self-manage.

Run Windows memory diagnostics tool.

Did you have recent file infector\malware infection ?

If yes, then it could be damage caused by the infection. I don't think so as I would expect the issue to specific to a particular program. For example, old Nimda worm caused something similar when it messed with Microsoft Office on network shares. LOL... ancient Nimda. Yours seems to involve other programs.

Just some obvious things to consider.

 

[JB007]

Hello
Thank you very much for all your answers, MalwareTips communauty is really amazing !
I try the first solution proposed by @BoraMurdar and it works

But there is persistant message error on Outlook:

 

[JB007]

It's not a memory issue obviously because you have a million of that. What security software do you use?
I see avast and malwarebytes. Disable them one by one and see if that fixed the problem. I would start with malwarebytes.

Hi @SHvFl
As asked I try to disable Avast, Malwarebytes, and both without success

 

[SHvFl]

Hi @SHvFl
As asked I try to disable Avast, Malwarebytes, and both without success

It was a guess. Glad @BoraMurdar figured it out for you.

 

[JB007]

Check your system's virtual memory settings. A virtual memory setting that has gotten messed up somehow can boink all system operations or cause weird behaviors. Set it to allow Windows to self-manage.

Run Windows memory diagnostics tool.

Did you have recent file infector\malware infection ?

If yes, then it could be damage caused by the infection. I don't think so as I would expect the issue to specific to a particular program. For example, old Nimda worm caused something similar when it messed with Microsoft Office on network shares. LOL... ancient Nimda. Yours seems to involve other programs.

Just some obvious things to consider.

Hello @Jeff_T - Testing Group
No I did not have recent know infection, I just try to run a scan with HitmanPro + Malwarebytes + Avast and my system seems clean.
Please can you explain to me how I can run "Windows Memory diagnostic tool" ?
Thanks

 

[JB007]

Can you unblock the problematic document and try to see if it happens again?

Hello @BoraMurdar
Your solution is good but do you have some explanation ?
If I look to the old Office documents already registered on my PC they are not blocked:

 

[JB007]

It was a guess. Glad @BoraMurdar figured it out for you.

Hi @SHvFl
@BoraMurdar is the boss