Solved Memory not enough

[JB007]

Hello,
Merry Christmas all
Since 23 December 2016 when I try to open a Word or Excel document I get an error message : "Memory not enough".

Two days earlier I have a similar message when I was on Internet (Chrome), but I did not try to open Office documents and I can continue to use my PC and Internet after closing Chrome and restart it.

On my system I have 32 Go of RAM and the problem persists even if all other programs are closed.
Can someone help me ?
Thank you

 

[Evjl's Rain]

Hello @BoraMurdar
Your solution is good but do you have some explanation ?
If I look to the old Office documents already registered on my PC they are not blocked:
View attachment 128583

because they come from a reliable source from your PC
those files which have the button "Unblock" mean the files come from unreliable source (internet)

I have a solution which you can solve it forever without having to unblock every file. I will edit my post later, now I'm searching for pictures

note: this may decrease your security. You can uncheck all of them or just uncheck 1 or 2 of them depend on your usage (I unchecked only the first one. It's fine for me). However, this will work for everything sometimes doesn't work for excel files. I may put extra steps if you need

do this for all office apps

 

[JB007]

because they come from a reliable source from your PC
those files which have the button "Unblock" mean the files come from unreliable source (internet)

I have a solution which you can solve it forever without having to unblock every file. I will edit my post later, now I'm searching for pictures

Hi @Evjl's Rain
Nice to see you again and thanks for your help.
This issue seems less difficult to solve than my previous
You are right, I received these files with Email from well known friends, and another downloaded from a secure website.
But it is not the first time I received or download Office files and never had this problem.

 

[Evjl's Rain]

Hi @Evjl's Rain
Nice to see you again and thanks for your help.
This issue seems less difficult to solve than my previous
You are right, I received these files with Email from well known friends, and another downloaded from a secure website.
But it is not the first time I received or download Office files and never had this problem.

hi @JB007 refresh the page again, I just put the solution
if you need some heko, just post it here, we will help

 

[BoraMurdar]

It's a known office bug which MS refuses to fix as it doesn't show up for everyone. It just cannot allocate memory for editing operations for documents that are downloaded from the internet

 

[Evjl's Rain]

Also do this if you have the same problem with Excel (only). This solution seems stupid but it does fix the issue (check -> close -> uncheck again). Sometimes you have to do it again

File > Options > Advanced - In General section (go very much down in Advanced), check "Ignore Other applications that use Dynamic Data Exchange (DDE)". Close and re-start the Excel. Uncheck "Ignore Other applications that use Dynamic Data Exchange (DDE)". Close and re-start Excel again. You should not get the error anymore. (Basically, DDE should remain unchecked)

 

[509322]

Hello @Jeff_T - Testing Group
No I did not have recent know infection, I just try to run a scan with HitmanPro + Malwarebytes + Avast and my system seems clean.
Please can you explain to me how I can run "Windows Memory diagnostic tool" ?
Thanks

WIN + R > mdsched

 

[Paul123]

I guess I'll have to see if its the same thing on my work machine, when I go back to work after the hols... Glad I found this site its a mine of information. I'm impressed @BoraMurdar

 

[JB007]

because they come from a reliable source from your PC
those files which have the button "Unblock" mean the files come from unreliable source (internet)

I have a solution which you can solve it forever without having to unblock every file. I will edit my post later, now I'm searching for pictures

note: this may decrease your security. You can uncheck all of them or just uncheck 1 or 2 of them depend on your usage (I unchecked only the first one. It's fine for me). However, this will work for everything sometimes doesn't work for excel files. I may put extra steps if you need

do this for all office apps

Hi @Evjl's Rain
Thanks for the detailed explanations.
All is OK for Word, the images are for French people :

But with Excel I cannot find the last step

 

[Evjl's Rain]

Hi @Evjl's Rain
Thanks for the detailed explanations.
All is OK for Word, the images are for French people :
View attachment 128652 View attachment 128653 View attachment 128654
But with Excel I cannot find the last step
View attachment 128655 View attachment 128656 View attachment 128657

the option is in "Mode Protege" (8th one)
for excel it's recommended to perform the "Ignore Other applications that use Dynamic Data Exchange (DDE)" thingie

 

[JB007]

the option is in "Mode Protege" (8th one)
for excel it's recommended to perform the "Ignore Other applications that use Dynamic Data Exchange (DDE)" thingie

Hi @Evjl's Rain
Of course you are right, possibly too much wine for me yesterday

 

[shmu26]

I still don't understand what was found to be the OP's problem, and what was the solution.
Could someone summarize?

 

[SHvFl]

I still don't understand what was found to be the OP's problem, and what was the solution.
Could someone summarize?

Apparently office has a bug that doesn't let it allocate memory for files you grab from the net.

See post #24 by @BoraMurdar

 

[JB007]

WIN + R > mdsched

Hi @Jeff_T - Testing Group
Thanks for your explanations.
I just checked the memory of my PC, I think it's OK but after the restart I cannot find the summary of the check as indicated during the memory scan
Where can I find this summary ?

 

[509322]

Hi @Jeff_T - Testing Group
Thanks for your explanations.
I just checked the memory of my PC, I think it's OK but after the restart I cannot find the summary of the check as indicated during the memory scan
Where can I find this summary ?

You may try the following steps:

a) Under ‘Event Viewer’ expand ‘Windows Log’ and right-click on ‘System’ and click on ‘Find’.

b) Type in ‘MemoryDiagnostics-Results’ and click on ‘Find Next’.

 

[JB007]

the option is in "Mode Protege" (8th one)
for excel it's recommended to perform the "Ignore Other applications that use Dynamic Data Exchange (DDE)" thingie

Hi @Evjl's Rain
Can you explain a bit more for a newbie like me what is the "Ignore Other applications that use Dynamic Data Exchange (DDE)" thingie for Excel ?
Thanks

 

[JB007]

You may try the following steps:

a) Under ‘Event Viewer’ expand ‘Windows Log’ and right-click on ‘System’ and click on ‘Find’.

b) Type in ‘MemoryDiagnostics-Results’ and click on ‘Find Next’.

Hello @Jeff_T - Testing Group
Again thanks for your help and kindness.
I apologize but I cannot find the right words in French for typing to search the log

 

[Evjl's Rain]

Hi @Evjl's Rain
Can you explain a bit more for a newbie like me what is the "Ignore Other applications that use Dynamic Data Exchange (DDE)" thingie for Excel ?
Thanks

I don't know it too
what I know about it is: DDE allows the applications to communicate and interact with each others (data and memory)
I don't understand why it causes the problem which prevents excel from opening a file from an unreliable source. I was so angry with it because everything I got came from the internet + Disabling those 3 checkboxes in Protected view couldn't solve the problem totally

I did a thorough google search for a solution and that was what I found

 

[509322]

Hello @Jeff_T - Testing Group
Again thanks for your help and kindness.
I apologize but I cannot find the right words in French for typing to search the log
View attachment 128731

Search online using a French top level domain "How to use Microsoft Memory Diagnostic Tool" and "Microsoft Memory Diagnostic Logs."

Other than that, perhaps there is a French-Canadian here at MT that can assist with the translation.

 

[509322]

If it were me, then I would just clean install the OS and move on.

These sorts of issues have taken me sometimes months to get sorted out. In the end, what I learned after the monumental effort wasn't worth the aggravation.

 

[JB007]

If it were me, then I would just clean install the OS and move on.

These sorts of issues have taken me sometimes months to get sorted out. In the end, what I learned after the monumental effort wasn't worth the aggravation.

Hello @Jeff_T - Testing Group
Do not you think that reinstalling the OS is an extreme solution to solve an issue with a single program ?
If my understanding is good this issue is an Office issue and reinstalling Windows 10 will not solve an Office issue?