Solved MSE reports on trojan dynamer!ac and cannot remove

[Nora Rolynda Nurlyanti]

Recently I noticed that I got some adware viruses so I tried to run scan from my windows defender, but then I found out that my WD have been disabled and when I tried to turned it back on, it says that I can't. So I run scan from Microsoft Security Essentials. It says that my PC was on risk and it reported that my laptop is infected with trojan dynamer!ac but it cannot be removed by MSE.
I tried installing Spyhunter by some suggestions online, but I needed to pay, so I cancelled first in hope that I would find another solution or suggestion that doesn't involve purchasing something. But then another problem showed up: my booting got really heavy and slow due to several startup actions from spyhunter. So I decided to uninstall the program, but when I did, it is said that I cannot uninstall it. Now the program is stuck on my laptop. Is there any other solution that I could do to fix this?

 

[TwinHeadedEagle]

Hello,

Multiple Resident Protection warning!

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

• Trend Micro Titanium Internet Security
• Microsoft Security Essentials
• Baidu Antivirus

Uninstallation procedure:

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.



Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[Nora Rolynda Nurlyanti]

Hello,

Multiple Resident Protection warning!

Always have one (and no more than one!) AntiVirus program! In this case having more of them will not provide you with better protection - instead they may cause slowness, lock-ups and even mark another ones as harmful, leading to leave your system unstable and even damaged. Please choose only one from the listed below to stay with and uninstall the others:

• Trend Micro Titanium Internet Security
• Microsoft Security Essentials
• Baidu Antivirus

Uninstallation procedure:

• Press the
  
  + R on your keyboard at the same time. Type appwiz.cpl and click OK.
• Search for each uninstalled entry, right-click it and select Uninstall.

This should be done until any other steps will be taken.



Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

Thanks for your quick reply, I just did all the steps above, and here is the saved report ^^

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

 

[Nora Rolynda Nurlyanti]

done!

 

[TwinHeadedEagle]

Have you followed my post about multiple antivirus products?

 

[Nora Rolynda Nurlyanti]

yes I did, I noticed that in the scan file my antivirus programs are still there. I checked my control panel, and all the other antiviruses are gone (I kept MSE and uninstalled the others). Am I supposed to delete the previous scan results from farbar to make it work?
Another thing is, I still can't remove Spyhunter 4, I've tried stopping process from the task manager that related to the program and still negative.


this is what it said

 

[TwinHeadedEagle]

Please uninstall Checkers

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Nora Rolynda Nurlyanti]

I hope this works

 

[TwinHeadedEagle]

How is your PC behaving now?

 

[Nora Rolynda Nurlyanti]

Hi! Sorry for the late reply, my pc is behaving nicely now. My start up is much much lighter than before, and I havent seen any annoying adware prompt when using my browser. I think the only thing that left for me is to figure out how to remove my spyhunter that stuck in my pc. But other than that, everything works completely fine now.
Thank you so much for your time and help