Need Help with malware removal

Rom and Ram

New Member
Thread author
Jul 24, 2015
12
Okay, so, every time I log in after restarting I have the black screen and all, and I can finally get the explorer.exe to work with task manager. I know I got some malware or viruses or whatever ( I think), but I cannot start up Hitman Pro (32, & 64 version. Everytime I try to start up the 64 version it pops up the program but quickly turns off.) I try using Malwarebytes Anti-Malware but it won't open up, and everytime I try Malware Chameleon it doesn't do anything (it has removed some but it doesn't do anything else but scan the same places). I want to start up these programs to make sure I don't have any more viruses. (I understand if none of this makes sense).
I've also tried using JRT and Rkill. It only deleted a little.
 

Attachments

  • JRT.txt
    3.5 KB · Views: 2
  • Rkill.txt
    2.1 KB · Views: 2
  • FRST.txt
    39.9 KB · Views: 4

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,


Please download Zemana AntiMalware and save it to your Desktop.
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
  • Open Zemana AntiMalware again.
  • Click on
    4zu6vb.jpg
    icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.
 

Rom and Ram

New Member
Thread author
Jul 24, 2015
12
It took me a while to scan it. It got a lot.
 

Attachments

  • 2016.04.12-18.45.56-i0-t92-d38.txt
    43.5 KB · Views: 5

Rom and Ram

New Member
Thread author
Jul 24, 2015
12
Okay, so I can scan with Hitman Pro, but it won't let me delete them because it needs to be activated. So, I am going to scan with Zemana one more time.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Please only stay with tools I give to you:


FRST.gif
Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.

    2873ryc.png

  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
remove%20outdated.jpg
Uninstall some programs

We need to uninstall some unwanted/unneeded programs.
  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
  • browseextension version 1.1
  • Consumer Input DH
After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.



FRST.gif
Fix with Farbar Recovery Scan Tool

icon_exclaim.gif
This fix was created for this user for use on that particular machine.
icon_exclaim.gif

icon_exclaim.gif
Running it on another one may cause damage and render the system unstable.
icon_exclaim.gif

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    FRST.gif
    icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

Attachments

  • fixlist.txt
    7.9 KB · Views: 2

About us

  • MalwareTips is a community-driven platform providing the latest information and resources on malware and cyber threats. Our team of experienced professionals and passionate volunteers work to keep the internet safe and secure. We provide accurate, up-to-date information and strive to build a strong and supportive community dedicated to cybersecurity.

User Menu

Follow us

Follow us on Facebook or Twitter to know first about the latest cybersecurity incidents and malware threats.

Top