Solved Need some help removing check24.setting4upgrade

[The Dark Deceiver]

On the night before Thanksgiving, my mother was trying to find an online manual to her roaster, and she downloaded something called FileFinder, which claimed to be able to find the manual. A day after, she began to have tabs open up to a website called check24.setting4upgrade, claiming her Java or Flash Player were out of date.

I looked up the instructions to remove it by Stelian , and helped her follow all the steps except for the optional Step 6, which concerns the router, as we don't believe the router was infected, due to my computer and my brother's, which are both connected to the same router as hers is, have not been infected by anything.

She's still getting the tabs opening up, and they keep taking her to the same page where it says that her Flash Player is out of date. She hasn't clicked on anything on the page or downloaded it, as she's well aware it's a virus.

Now we're unsure what to do. I plan on helping her start her computer up as Administrator in Safe Mode, so we can see if she can restore her computer to how it was prior to downloading FileFinder.

Any advice and help would be greatly appreciated.

 

[TwinHeadedEagle]

Hello,


Preparation Guide Before Requesting Malware Removal Help

 

[The Dark Deceiver]

Sorry, I didn't even see that. Thank you for directing me to it, I had her run the scan and here are the logs as requested.

Forgive me for saying this, as I'm completely unaware of how it works and am a paranoid wreck, but these logs won't allow anyone to have access to her computer or any information about her, right?

 

[TwinHeadedEagle]

Hello,


Please download Zemana AntiMalware and save it to your Desktop.

• Install the program and once the installation is complete it will start automatically.
• Without changing any options, press Scan to begin.
• After the short scan is finished, if threats are detected press Next to remove them.

Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.​

• Open Zemana AntiMalware again.
• Click on
  
  icon and double click the latest report.
• Now click File > Save As and choose your Desktop before pressing Save.
• The only left thing is to attach saved report in your next message.

 

[The Dark Deceiver]

Alright, done. It actually detected three threats that all the others missed, one called Tab Hijacker.

 

[TwinHeadedEagle]

How is your PC behaving now?

 

[The Dark Deceiver]

She hasn't been experiencing the extra tabs since we did the clean. Thanks!

 

[TwinHeadedEagle]

Since there are no more problems, we can declare this PC clean

Now, we can proceed with post-cleanup procedures. Let's remove my tools and create a new, non infected restore point concurrently deleting old ones.


Step 1. - Creation of system restore point and tools removal.


Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt). I don't need it for review.

Tool deletes old system restore points and creates a fresh system restore point after cleaning.


Step 2. - Tips and tricks to keep your computer clean, safe and in a good shape.


Security tips - highly recommended reading:

• Simple and easy ways to keep your computer safe and secure on the Internet

Maintenance tips:

• Optimize Windows for better performance

Additional software that I personally use and install on all my clients devices:

• Zemana AntiMalware (paid version highly recommended) - to work as a supplement for your antivirus but with excellent remediation and protection
• Zemana AntiLogger - keep everything you type on keyboard out of sight of bad guys trying to steal your credantials
• Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.
• McShield - to prevent infections spread by removable media.
• Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.
• Adblock - to surf the web without annoying ads!
• Qualys BrowserCheck - cloud service that scans your browsers and plugins to see if they’re all up-to-date.

My help is free for everybody.
If you're happy with the help provided and/or wish to show your appreciaton, please consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle