Troubleshooting Network issues not being able to play online video games

[RemarkableTyrannosaurus]

Describe the problem

Cannot connect to online services

What have you tried?

unplugged/restarted router, removed kaspersky antivirus, ran multiple av programs like rkill, hitmanpro, kasperky, eset, and reinstalled games

Current antivirus and security software

currently using windows defender because I uninstalled kaspersky

I am using an ethernet connection and I have access to the internet to use apps like Brave and discord, but when i try to run video games like any call of duty game or rainbow six siege I get a network connection issue. these are what some of the errors look like below. I have done everything I can think of and I don't know what else to do I have had this issue for months. If anyone needs further information please let me know

 

[plat]

You can try resetting your network adapter (Windows 10--not sure if this works for 11):

Reset Network Adapters in Windows 10

How to Cleanup and Reset Network Adapters in Windows 10

www.tenforums.com

There is a Network Troubleshooter in Windows Control Panel but it's hit or miss, I've found. You can try that though, and see what it says.

If you've rebooted your modem/reset your router and checked all relevant connections, I suppose you'll have to contact your isp and see if someone there can evaluate your connection remotely. Is any of your equipment isp-provided? If not, consider consulting the web-page FAQ of your manuf.

 

[brambedkar59]

Are you using any 3rd party firewall or DNS? Maybe try manually adding the game launcher to the allow list of firewall.

How to control app access via firewall on Windows 11

To allow app through the Windows 11 firewall, open Windows Security, Firewall and use the "Allow an app through firewall" option. Here's How.

pureinfotech.com

Edit: I forgot to ask what OS you are running?

 

[RemarkableTyrannosaurus]

You can try resetting your network adapter (Windows 10--not sure if this works for 11):

Reset Network Adapters in Windows 10

How to Cleanup and Reset Network Adapters in Windows 10

www.tenforums.com

There is a Network Troubleshooter in Windows Control Panel but it's hit or miss, I've found. You can try that though, and see what it says.

If you've rebooted your modem/reset your router and checked all relevant connections, I suppose you'll have to contact your isp and see if someone there can evaluate your connection remotely. Is any of your equipment isp-provided? If not, consider consulting the web-page FAQ of your manuf.

I reset my network settings and now I have no internet connection… what do i do
edit: resolved internet issue

 

[RemarkableTyrannosaurus]

Are you using any 3rd party firewall or DNS? Maybe try manually adding the game launcher to the allow list of firewall.

How to control app access via firewall on Windows 11

To allow app through the Windows 11 firewall, open Windows Security, Firewall and use the "Allow an app through firewall" option. Here's How.

pureinfotech.com

Edit: I forgot to ask what OS you are running?

all av is deleted I am currently using windows defender and I have no DNS settings. All of the games are allowed through the firewall and I am using windows 10

 

[Jonny Quest]

Issue for months, even while you were using Kaspersky?

 

[RemarkableTyrannosaurus]

Issue for months, even while you were using Kaspersky?

I believe the issue started before I got kaspersky

 

[SeriousHoax]

Have you checked your host file? Any entry there?
What about reinstalling Windows?

 

[Jonny Quest]

If you wanted to try to reset Windows 10 firewall rules to their default (step#1 or 4 of the below link), may be worth a shot, but it could also take 2-3 days for Windows to prompt you to allow that outbound connection, as was the case for me not too long ago. But, that is up to you.

5 Ways to Reset the Windows Firewall Settings

Put the Windows Firewall back to its original settings with these tips.

www.makeuseof.com

 

[RemarkableTyrannosaurus]

Have you checked your host file? Any entry there?
What about reinstalling Windows?

Someone else told me to check my “hosts” file in system 32 and it was modified but I changed it to the way it is supposed to be but it still didn’t fix the issue.

If I reinstall windows will everything on my pc stay the same? Will I keep all files?

 

[RemarkableTyrannosaurus]

If you wanted to try to reset Windows 10 firewall rules to their default (step#1 or 4 of the below link), may be worth a shot, but it could also take 2-3 days for Windows to prompt you to allow that outbound connection, as was the case for me not too long ago. But, that is up to you.

5 Ways to Reset the Windows Firewall Settings

Put the Windows Firewall back to its original settings with these tips.

www.makeuseof.com

Wdym 2-3 days can I still use my computer?

 

[RemarkableTyrannosaurus]

Someone else told me to check my “hosts” file in system 32 and it was modified but I changed it to the way it is supposed to be but it still didn’t fix the issue If that’s what your talking about.

If I reinstall windows will everything on my pc stay the same? Will I keep all files?

 

[Jonny Quest]

Wdym 2-3 days can I still use my computer?

Yes you can, sometimes it just takes Windows 2-3 days to recognize a specific outbound connection, everything else should function and connect as normal.

 

[CyberTech]

On Ubisoft unable to login? I would suggest test on other PC or laptop

 

[Freki123]

I would try to look up solutions online for your second error message:"DETRICK GEILENKIRCHEN" . The wording is pretty specific so the results may help.
Random result:
Reddit result Read the comments also
From short skimming of results: From disabling the av completely, over an ipconfig /flushdns till a complete new install of the game everything worked for one unser and not another :/