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No Internet After MalWarebytes Anti-Malware
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<blockquote data-quote="Miguel1586" data-source="post: 457158" data-attributes="member: 46449"><p><strong>Operating System:</strong> Windows 10</p><p><strong>Are you using a 32-bit or 64-bit operating system?:</strong> 64-bit (x64)</p><p><strong>Infection date and initial symptoms: </strong>9/12/2015, I used Malwarebytes to remove some files and it automatically restarted my computer afterwards. Once I logged back into my computer I could not access the internet on any browser (chrome/firefox). </p><p>Current issues and symptoms: </p><p>No internet after running Malwarebytes Anti-Malware to clean the detected threats.</p><p><strong>Steps taken in order to remove the infection:</strong></p><p> </p><p>I ran Malwarebytes Anti-Malware, it detected 4 threats, cleaned and restarted.</p><p>This is when my internet stopped working.</p><p>I tried ticking and unticking IPv4 and IPv6 internet protocols in my ethernet properties.</p><p>I made sure that IP and Domain was automatically generated (i.e. No static IP address etc)</p><p>Then I ran FRST x64, and both logs are attached.</p><p>I ran AdwCleaner, and attached its log.</p><p><strong>What scan logs have you uploaded to this post?:</strong></p><p> FRST.txt, and Addition.txt</p><p>AdwCleaner[S1].txt</p></blockquote><p></p>
[QUOTE="Miguel1586, post: 457158, member: 46449"] [B]Operating System:[/B] Windows 10 [B]Are you using a 32-bit or 64-bit operating system?:[/B] 64-bit (x64) [B]Infection date and initial symptoms: [/B]9/12/2015, I used Malwarebytes to remove some files and it automatically restarted my computer afterwards. Once I logged back into my computer I could not access the internet on any browser (chrome/firefox). Current issues and symptoms: No internet after running Malwarebytes Anti-Malware to clean the detected threats. [B]Steps taken in order to remove the infection:[/B] I ran Malwarebytes Anti-Malware, it detected 4 threats, cleaned and restarted. This is when my internet stopped working. I tried ticking and unticking IPv4 and IPv6 internet protocols in my ethernet properties. I made sure that IP and Domain was automatically generated (i.e. No static IP address etc) Then I ran FRST x64, and both logs are attached. I ran AdwCleaner, and attached its log. [B]What scan logs have you uploaded to this post?:[/B] FRST.txt, and Addition.txt AdwCleaner[S1].txt [/QUOTE]
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