No Internet After using MalWarebytes

The problems persist. I also can't run Malwarebytes, "the application was unable to start correctly (0xc000007b). Click OK to close the application."
 
  • Press the
    WindowsKey.png
    + R on your keyboard at the same time. Copy C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware and click OK
  • Archive Logs folder by right clicking it and choosing Send to --> Compressed (zipped) folder.
  • Upload it here: Zippyshare.com - Free File Hosting
 
FRST.gif
FRST search

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:
  • Copy dnsapi.dll into the Search: field in FRST then click the Search Files button.
  • FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
  • Please attach it to your reply.
 
I am not sure, but we're trying different options.

I need you to boot your PC into Safe Mode --> How to enter Windows 10's Safe Mode

Then open Control Panel and remove MalwareBytes.

Return to Normal mode and run this:

mbam-old.png
Uninstall outdated Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.
  • Right-click on mbam-clean.exe icon and select
    RunAsAdmin.jpg
    Run as Administrator to start the tool.
  • It will ask you to reboot the machine - please do so.
 
I couldn't remove it, got this message: "Runtime Error (at -1:0):
Cannot import dll:C:\Program Files (x86)Malwarebyte Anti-Malware\mam.dll
 
I really appreciate your help.
I'm considering format, just to save time as I need to get some work done using this machine.
What do you think?
 
Let's try one more thing:


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.
  • Plug the flashdrive into the infected PC.
  • Click Start and while holding Shift key on your keyboard click Power --> Restart.
Note: It is important that you keep Shift key pressed while doing this or it won't work.​
  • Now you should get a window like this where you need to click Troubleshoot.
image149.png

  • In the next window, click Advanced options and select Command Prompt.
  • Now you should log in into your account and after that Command Prompt windo
notepad.png
Access the notepad and identify your USB drive

In the Command Prompt please type in:
Code: 
notepad
and press Enter.
  • When the notepad opens, go to File menu.
  • Select Open.
  • Go to Computer and search there for your USB drive letter.
  • Note down the letter and close the notepad.


FRST.gif
Scan with Farbar Recovery Scan Tool

Once back in the command prompt window, please do the following:
  • Type in e:\frst64.exe and press Enter.
    You need to replace e with the letter of your USB drive taken from notepad!
  • FRST will start to run. Give him a minute or so to load itself.
  • Click Yes to Disclaimer.
  • In the main console, please click Scan and wait.
  • When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

Transfer it to your clean machine and include it in your next reply.
 

Attachments

  • image149.png
    image149.png
    17.9 KB · Views: 1
Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your USB flashdrive.


>> Exit out of Recovery Environment and post me the log please.



I need you to download Complete Internet Repair:

Download Complete Internet Repair 2.1.0.2103

Extract it and run ComIntRep.exe.

Check all boxes and click GO. Let me know when it is done. Restart your PC after completion.
 

Attachments

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