No Internet After using MalWarebytes

[Ibm2015]

The problems persist. I also can't run Malwarebytes, "the application was unable to start correctly (0xc000007b). Click OK to close the application."

 

[TwinHeadedEagle]

• Press the
  
  + R on your keyboard at the same time. Copy C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware and click OK
• Archive Logs folder by right clicking it and choosing Send to --> Compressed (zipped) folder.
• Upload it here: Zippyshare.com - Free File Hosting

 

[Ibm2015]

here it is
Logs.zip

 

[TwinHeadedEagle]

FRST search

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:

• Copy dnsapi.dll into the Search: field in FRST then click the Search Files button.
• FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
• Please attach it to your reply.

 

[Ibm2015]

please find attached

 

[Ibm2015]

what do you think is going on? any chance this can be fixed?

many thanks for your help

 

[TwinHeadedEagle]

I am not sure, but we're trying different options.

I need you to boot your PC into Safe Mode --> How to enter Windows 10's Safe Mode

Then open Control Panel and remove MalwareBytes.

Return to Normal mode and run this:

Uninstall outdated Malwarebytes' Anti-Malware

Please download MBAM-clean and save it to your desktop.

• Right-click on mbam-clean.exe icon and select
  
  Run as Administrator to start the tool.
• It will ask you to reboot the machine - please do so.

 

[Ibm2015]

I couldn't remove it, got this message: "Runtime Error (at -1:0):
Cannot import dll:C:\Program Files (x86)Malwarebyte Anti-Malware\mam.dll

 

[TwinHeadedEagle]

Did you get this error in Safe Mode?

 

[Ibm2015]

Yes

 

[TwinHeadedEagle]

Do you have USB flash drive?

 

[Ibm2015]

Yes

 

[Ibm2015]

I really appreciate your help.
I'm considering format, just to save time as I need to get some work done using this machine.
What do you think?

 

[TwinHeadedEagle]

Let's try one more thing:


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.

• Plug the flashdrive into the infected PC.
• Click Start and while holding Shift key on your keyboard click Power --> Restart.

Note: It is important that you keep Shift key pressed while doing this or it won't work.​

• Now you should get a window like this where you need to click Troubleshoot.

• In the next window, click Advanced options and select Command Prompt.
• Now you should log in into your account and after that Command Prompt windo

Access the notepad and identify your USB drive

In the Command Prompt please type in:

notepad

and press Enter.

• When the notepad opens, go to File menu.
• Select Open.
• Go to Computer and search there for your USB drive letter.
• Note down the letter and close the notepad.

Scan with Farbar Recovery Scan Tool

Once back in the command prompt window, please do the following:

• Type in e:\frst64.exe and press Enter.
  You need to replace e with the letter of your USB drive taken from notepad!
• FRST will start to run. Give him a minute or so to load itself.
• Click Yes to Disclaimer.
• In the main console, please click Scan and wait.
• When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

Transfer it to your clean machine and include it in your next reply.

 

[Ibm2015]

here it is

 

[TwinHeadedEagle]

I didn't ask you, did you run Mbam-clean tool?

 

[TwinHeadedEagle]

Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....

• Press the Fix button once and wait.
• FRST will process fixlist.txt
• When finished, it will produce a log fixlog.txt on your USB flashdrive.

>> Exit out of Recovery Environment and post me the log please.



I need you to download Complete Internet Repair:

Download Complete Internet Repair 2.1.0.2103

Extract it and run ComIntRep.exe.

Check all boxes and click GO. Let me know when it is done. Restart your PC after completion.

 

[Ibm2015]

Thank you very much. I'll do.
Should I run mbam-clean tool first? I haven't run it

 

[TwinHeadedEagle]

Yes, please run mbam-clean tool first and after that two other steps.

 

[Ibm2015]

did all the steps and nothing has changed