Advice Request Norton blocked Kaspersky website

Please provide comments and solutions that are helpful to the author of this topic.

fabiobr

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Mar 28, 2019
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Norton-Kaspersky.png

That's funny, I don't know why this happened.
 

bjm_

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png_5005.png

https://safeweb.norton.com/report/show?url=https://support.kaspersky.com.br/consumer
Was URL from address bar or from email link or other page?
On occasion, I've seen Safe Web reports on the "referrer" (referring URL) .... regardless, of where "referrer" lands. I don't know if "referrer" is this event.
 
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SeriousHoax

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On occasion, I've seen Safe Web reports on the "referrer" (referring URL) .... regardless, of where "referrer" lands. I don't know if "referrer" is this event.
I think this is the culprit here. Few months ago someone posted a similar error from Norton. In that case Norton was correct to block it but they should fix this popup which is showing the wrong url.
 

amir 957

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fabiobr

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So, Bitdefender is not removing the detection? Maybe that site has something that Kaspersky somehow isn't aware of! This should be reported to Kaspersky and see what their response is. Likely someone probably has done it already.
Maybe some script that made web heuristics of Norton and BD get triggered. Who knows.

It seems to be in Kaspersky site.
 

fabiobr

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It should be the site owner reporting the FP, not users. Site owner filing a report will have a lot more weight. It might have been a new site... maybe they haven't been aware of this website till recently... might be many reasons.
At least the Brazilian site support of Kaspersky seems to be changed, new design. I accessed it months ago and it wasn't like that.
 

amir 957

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Reported this link to F-secure


Let's see what's their opinion
It's really strange that Bitdefender found it phishing 🧐
This site is safe
F-secure final verdict:

Our analysis has found that the URL you submitted is not harmful. Our security products rate it as safe.
 

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