Update Norton Protection End-of-Support Announcement for Windows XP and Windows Vista

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Robot
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Apr 21, 2016
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What is happening?

Beginning early 2021, Norton protection software will no longer support Windows XP and Windows Vista.

Microsoft®, the developer of the Windows operating system, ended support for Windows XP in 2014 and Vista in 2017. Norton products and services have continued to help protect computers using these operating systems well past their end-of-support dates from Microsoft. However, in order to continue to provide our best security for modern Windows operating systems, these older OSes will no longer be supported.

An exact end-of-support date will be communicated in the near future and your Norton protection software on Windows XP and Vista will continue to function normally until then. After the end-of-support date, computers running unsupported operating systems will stop receiving product, service and protection updates and virus definitions. Please note that if you are using Norton protection on computers running Windows 7, 8, or 10, there is no action necessary on those computers.

What should I do about it?

In order for your computer to receive protection from Norton after the end-of-support in early 2021, you will need to take one of the two specific actions outlined at the bottom of Microsoft’s Windows XP End of Support page:

  1. Update your computer’s operating system to a supported version of Windows*
  2. Consider purchasing a new PC that runs Windows 10

If you decide to retire your old computer, don’t forget to take Norton protection with you. Any days remaining on your subscription can be transferred from one device to another by signing in to My Norton.

Be on the lookout for future communications from NortonLifeLock related to this announcement. For more information, please visit End-of-Support announcement for Norton protection on Windows XP and Windows Vista KB article. The NortonLifeLock Member Services & Support team is here for you if you have questions.

Thank you for being a customer.


*While Windows 7 PCs are still supported by Norton protection software, we do not recommend upgrading XP or Vista systems to Windows 7 because Microsoft ended Windows 7 support in January of 2020.
 
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