Solved Nothing works to remove LookSafe

[Calvin Mollett]

I have done everything recommended - run AdwCleaner, Malwarebytes, and HitmanPro - but my Chrome remains infected. I did a Chrome reset - that didn't work. I uninstalled Chrome and reinstalled. When I perform a search using Google my results are directed to Yahoo. The follow text appears in the address bar:

http://us.yhs4.search.yahoo.com/yhs...safe_ds_trans&type=266735_1655_can_0_0_0_1_&p

 

[TwinHeadedEagle]

Hi,

Before we begin, I want you to have this in mind:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.

Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[Calvin Mollett]

Files are attached as requested.

 

[TwinHeadedEagle]

Please download and run this tool

http://www.looksafe.com/download/uninstall-looksafe.exe

Tell me is your problem fixed.

 

[Calvin Mollett]

I down loaded it. It ask me if I really want to uninstall Looksafe. I click yes. The message box closes and nothing happens. When i search from the address bar in chrome I still get the same problem. Thx for getting back to me.

 

[TwinHeadedEagle]

Try to change your search engine to Google

https://support.google.com/chrome/answer/95426?hl=en

 

[Calvin Mollett]

Done that. The only search engine I have is google.com. There are also no extensions. The same happens when I search from the address bar in Explorer. I am a Chrome user. If the search don't occur from the address bar then I don't have a problem.

 

[TwinHeadedEagle]

Go here

Expand Manually resetting DNS on Windows 8 and follow instructions

http://www.looksafe.com/faq-support.asp

 

[Calvin Mollett]

Don't have an ethernet connection. Wireless router.

 

[TwinHeadedEagle]

Can you try resetting your router, you have instruction on the same link.

 

[Calvin Mollett]

Have a D-Link. Followed the instructions. Don't see the Looksafe DNS addresses anywhere. I will look into this some more,

 

[TwinHeadedEagle]

Ok, try resetting your router too. If it doesn't help, inform me...

 

[Calvin Mollett]

Can you try resetting your router, you have instruction on the same link.

There is nothing to reset in my router - the Looksafe IP addresses are not there. I used Chrome from my wife's computer who runs from the same router to do a google search and she doesn't have the same problem. It seems it is something local to my computer. I don't get the problem if i type eg. www.google.ca - and then do the search from the web page. I only have a problem when i search directly from the address bar.

 

[TwinHeadedEagle]

Try resetting chrome

https://support.google.com/chrome/answer/3296214?hl=en

 

[Calvin Mollett]

I have resetted Chrome several times already. Doesn't work.

 

[TwinHeadedEagle]

Please download zoek.zip or zoek.rar by smeenk (

) from here or here and save it to your Desktop.
Unpack the archive...

• Close any open browsers
• Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:
  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
  
  

  createsrpoint;
  emptyfolderscheck;delete
  Yahoo;a
  Yahoo;z
  autoclean;
  emptyclsid;
  emptyalltemp;
  ipconfig /flushdns;b

• Click on
  
  button.
  Please wait until a logreport will open (this can be after reboot)
  
• Save notepad to your Desktop and attach here zoek-results.log
  Note: It will also create a log in the C:\ directory named "zoek-results.log"

 

[Calvin Mollett]

Still doesn't work. See Zoek results attached.

 

[TwinHeadedEagle]

When you go to Settings --> Manage Search Engines is it set like this?

 

[Calvin Mollett]

Looks precisely like that.

 

[TwinHeadedEagle]

Then, let's make one more scan:



Please download Malwarebytes AntiRootkit (MBAR) and save it to your desktop.
For full instructions how MBAR works, read this article

> Doubleclick on the MBAR file

and allow it to run.
• Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.
• mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
• After reading the Introduction, click Next if you agree.

• On the Update Database screen, click on the Update button. Once you see 'Success: Database was successfully updated' click on Next
• Under Scan Targets ensure all boxes are ticked. Then click the Scan button.

Notice: with some infections, you may see two messages boxes:
- 'Could not load protection driver'. Click 'OK'.
- 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

>> If malware is not detected, click the Exit button to close the program and post the mbar-log-year-month-day.txt and system-log.txt reports.

>> If an infection/s are found ensure Create Restore Point are ticked. Then select the "Cleanup! button to remove threats.
• The clean up procedure will be scheduled for process, pop-up will be shown.
Select the Yes button and the system should re-boot to complete the cleaning process.

>> Notice: only if an RootKit are detected, ensure to run fixdamage.exe tool located in mbar folder, \Plugins\fixdamage.exe
- Run fixdamage.exe, at the black window to continue type Y (alias for Yes). Wait few seconds for execution ...
- When you see "press any key to exit" fix is completed, press any key to close the window. Reboot the system.


> The following reports will be created in mbar folder:
1. mbar-log-year-month-day (hour-minute-second).txt
2. system-log.txt

Please post both logs in your next reply.