Troubleshoot OS X Yosemite help.

[theemikebell]

I have no unsafe applications install, ran scans on mac with software. On every broswer I use, when I click anywhere new windows and tab will pop up. I saw one it say " Offerz4U" Dealz also. I just need help to remove them, so I can continue to do my school work.

 

[Alkajak]

What software have you run your Mac with? Need more details.

 

[theemikebell]

I only ran the MAA software to run a scan.

 

[Alkajak]

What is MAA? Need more details.

If you're capable of using your browsers, download Malwarebytes for Mac and run a scan. If not, you will need to download it from another device and transfer it over.

 

[theemikebell]

If you know what I was saying, you would know Malwarebytes Anti-Malware, stand for what I type. I did serval scans. I'm on a mac and I told you above what broswers I'm using. Read above, I did all what your telling me.

 

[Alkajak]

MAA is in no way close to MBAM. I wish you luck in finding someone that knows what you're talking about. Can't say I didn't try to help.

 

[theemikebell]

What do you suggest I do.

 

[Alkajak]

Remove Offers4U pop-up ads from Apple Mac OS X

Start here and if it is not resolved, post back here and I'll further assist you.

 

[theemikebell]

I can't get the software, I'm on mac.

 

[Ink]

I can't get the software, I'm on mac.

AdwareMedic was acquired by Malwarebytes - which you already used with no avail.

What web browser is affected?

Can you provide a screenshot of your browser extensions, and remove any suspicious extensions from your browser(s): Safari, Firefox, Chrome, Opera etc.

You may need to reset Safari.

Download and Run KnockKnockUI:
Objective-See

Let us know how it goes.

 

[theemikebell]

Everyone of my browser has no extensions. I have scan with the following programs already, it say it didn't found anything.

 

[theemikebell]

Can I please get some help.

 

[jamescv7]

Have you tried to reset all the settings and data on the browsers like Safari? Usually that should remove the main culprit of the problem.

 

[theemikebell]

Have you tried to reset all the settings and data on the browsers like Safari? Usually that should remove the main culprit of the problem.

Yes I reset all my browsers and it remain. Offerz4u has a domain now. It told me a program I installed has it in the download DMG. I deleted any apps that I would assume would carry it. I still get the popups from them, I hate it.

 

[Alkajak]

Can you check the Notifications tab in Safari? Do you have anything in there? Also check what your Homepage is set to.

 

[_CyberGhosT_]

@Alkajak, could it have changed his DNS servers too ?
I'm not aware of how he can check that on a MAC.
PeAcE

 

[Alkajak]

@_CyberGhosT_ It's a possibility, but unlikely from Offerz4U. I think it's in the browser settings, the infection has already been removed.

 

[theemikebell]

Can you check the Notifications tab in Safari? Do you have anything in there? Also check what your Homepage is set to.

I just remove all the notifications from safari, what else can I do?

 

[Alkajak]

Disable wifi.

(Reset Chrome)

• Open Chrome.
• Settings > Reset Settings.

(Hard-Reset Safari)
*** This will wipe all your Safari bookmarks and settings.

• Backup your Safari bookmarks.
• Open Safari.
• Preferences > Advanced > Enable Develop Menu > Empty Caches.
• History > Clear history/cookies.
• Disable all extensions.
• Exit Safari.
• Open Finder.
• Navigate to User/Home folder.
• Go to View Options / Press Command+J.
• Check "Show Library Folder".
• Trash Library/Caches/com.apple.Safari/Caches.db.

Re-enable wifi and see how things went.

If this does not work, you will have to manually search through your files for further infections. Or as @_CyberGhosT_ said, it could be a DNS issue.

 

[jmep]

Hi there! I am having the same issue. I have tried everything I possibly can:
reset Safari following all above guidelines (and a ton others... deleted everything everyone told me to)
removed both Firefox and Chrome (deleted everything I could find following forum advice)
I sat on the phone for over an hour working with a mac expert on this as well.
No matter what I do they always come back!
If anyone can help I would really appreciate it - it is driving me NUTS! I have at least got my computer back to a point where I can browse unsecured websites (because that was part of it for a while)

I am running Mac OS 10.10.5