Solved Please need help with Powelik/Adclicker Virus!

[Goodguy18]

Zdravo. I have had this problem for 2 days now. In the task manager it shows dllhost.exe*32 running 10 times. When I scanned with Rogue Killer the scan showed it was a TR.Powlik and when I clicked delete it was gone. But then I re-scan again and it was there. I did a scan with MalwareBytes and it said it removed it, but I keep getting a pop up saying "Malicious Website Blocked" and says the process is C:windows\SysWOW64\dllhost.exe and my Norton is also blocking attmepts from Trojan.Powlick and also Adclicker. I tried to do the steps Eagle told others to use, but wasn't if it was save to turn off my firewall while not in Safe Mode on Norton unless I was in safe mode to get ComboFixit to work. Please help. This has been extremely frustrating. Thank you in advance for all your time and your knowledge. It is greatly appreciated!

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay someone to repair it.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Download

Malwarebytes Anti-Rootkit to your desktop.

• Double-click the icon to start the tool.
• It will ask you where to extract it, then it will start.
• Warning! Malwarebytes Anti-Rootkit needs to be run from an account with administrator rights.
• Click in the introduction screen "next" to continue.
• Click in the following screen "Update" to obtain the latest malware definitions.
• Once the update is complete select "Next" and click "Scan".
• When the scan is finished and no malware has been found select "Exit".
• If malware was detected, make sure to check all the items and click "Cleanup". Reboot your computer.
• Open the MBAR folder and paste the content of the following files in your next reply:
  • "mbar-log-{date} (xx-xx-xx).txt"
  • "system-log.txt"

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Goodguy18]

Thank you for responding so fast! I will get back to you as soon as complete the steps you just gave me.

 

[Goodguy18]

When I tried to click Run it wouldn't let me download the Malwarebytes Anti-Rootkit

 

[Goodguy18]

Eagle, I'm sorry, I am in safe mode, should I go into regular boot mode?

 

[Goodguy18]

To download the malwarebytes anti-rootkit it says I must remove malwarebytes application I already have on my computer, do so?

 

[Goodguy18]

It says I need to completely exit out of malwarebytes anti spyware to be able to download the anti-rootkit, should I uninstall the malwarebytes anti spyware then?

 

[TwinHeadedEagle]

Yes, just double click MalwareBytes icon in the tray and press Exit. Be in Normal mode.

 

[Goodguy18]

Okay, running scan now. When done with both I will send you the attachments containing what the scans found

 

[Goodguy18]

Norton would not let me download the Farbar recovery tool, what should I do? Here is the report for the rootkit scan. It found 3 malware

 

[Goodguy18]

I hope I sent the report the right way. If not please tell me how

 

[TwinHeadedEagle]

It is a common problem. Disable Norton and try again.

 

[Goodguy18]

Okay buddy. Did I send the rootkit report the right way?

 

[TwinHeadedEagle]

Yes.

 

[Goodguy18]

Okay here is the Farbar reports. I think what you are doing for people on here is very admirable by the way

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[Goodguy18]

okay will do now.

 

[Goodguy18]

I have the FRST file and the fixlist file saved in my Documents, is that okay?

 

[Goodguy18]

I have the FRST file and the fixlist file saved in my Documents, is that okay?

 

[Goodguy18]

At first I saved the fixlist.txt file to My Documents, was that wrong? When I ran the scan it said the fixlist.txt file had to be in the same location as where I downloaded the Farbar to. I don't know how to put the fixlist.text file in the same location