Solved Possible infected computer

[Achronix]

Anyways my little brother wanted Stranded Deep ( A game) for free and so he decided try and download it from some site which I don't know of. So after that I deleted the game after seeing some viruses/malware that malwarebytes had detected aswell as AdwCleaner by Xplode. So after I had done all these I thought that the computer was free of infection but it started having problems like slowing down when trying to open up google chrome or games. After scanning with the FRST tool I think near the end of the scan it kept saying something like scanning application errors ( I posted a screenshot if you don't get what I'm saying by the way).

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyclsid;
  emptyalltemp;
  ipconfig /flushdns >>"%temp%\log.txt";b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Upload it in your next reply.

 

[Achronix]

Running scan as of right now but I'm afraid it might take the whole night sorry.
But anyways thanks for the response and its fine that your not here 24/7 after all I am a very patient person :]

 

[Achronix]

Ah I'm sorry but the file won't upload so I'm gonna have to copy and paste it.

Zoek.exe v5.0.0.1 Updated 18-November-2015
Tool run by Daniel on 11/18/2015 Wed at 18:18:37.78.
Microsoft Windows 7 Professional  6.1.7601 Service Pack 1 x64
Running in: Normal Mode Internet Access Detected
Launched: C:\Users\Daniel\Desktop\zoek.exe [Scan all users] [Script inserted] 

==== System Restore Info ======================

==== Empty Folders Check ======================

C:\PROGRA~2\AGEIA Technologies deleted successfully
C:\PROGRA~2\MSXML 4.0 deleted successfully
C:\Users\Daniel\AppData\Roaming\uTorrent deleted successfully
C:\Users\Daniel\AppData\Local\EmieBrowserModeList deleted successfully
C:\Users\Daniel\AppData\Local\EmieSiteList deleted successfully
C:\Users\Daniel\AppData\Local\EmieUserList deleted successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== Batch Command(s) Run By Tool======================


Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

==== Deleting Files \ Folders ======================

C:\PROGRA~2\AGEIA Technologies not found
C:\Users\Daniel\AppData\Roaming\trace_FilterInstaller.1.txt deleted
C:\Users\Daniel\AppData\Roaming\trace_FilterInstaller.txt deleted
C:\Users\Daniel\AppData\Roaming\trace_FilterInstaller.txt-CRT.txt deleted
C:\PROGRA~3\defraggler_list.txt deleted
C:\PROGRA~3\rfK4tLBQT.dat deleted
C:\PROGRA~3\Package Cache deleted
C:\Windows\sysWoW64\config\systemprofile\AppData\LocalLow\AVG Web TuneUp deleted
C:\Windows\SysNative\config\systemprofile\Searches deleted
"C:\Users\Daniel\AppData\Local\{0B779D97-84A1-406E-9FFE-AA83E27F0CFB}" deleted

==== Chromium Look ======================

Google Chrome Version: 46.0.2490.86


Chrome Hotword Shared Module - Daniel\AppData\Local\Google\Chrome\User Data\Default\Extensions\lccekmodgklaepjeofjdjpbminllajkg
AdBlock - Daniel\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\gighmmpiobklfepjocnamgkkbiglidom
Chrome Hotword Shared Module - Daniel\AppData\Local\Google\Chrome\User Data\Profile 1\Extensions\lccekmodgklaepjeofjdjpbminllajkg
AdBlock - Daniel\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\gighmmpiobklfepjocnamgkkbiglidom
Chrome Hotword Shared Module - Daniel\AppData\Local\Google\Chrome\User Data\Profile 2\Extensions\lccekmodgklaepjeofjdjpbminllajkg
Ancient Map - Daniel\AppData\Local\Google\Chrome\User Data\Profile 3\Extensions\bjcjaemihddenoopkkhaamlcoliiiain
Chrome Hotword Shared Module - Daniel\AppData\Local\Google\Chrome\User Data\Profile 3\Extensions\lccekmodgklaepjeofjdjpbminllajkg
AdBlock - Daniel\AppData\Local\Google\Chrome\User Data\Profile 4\Extensions\gighmmpiobklfepjocnamgkkbiglidom
Your Lie In April / Shigatsu wa Kimi no Uso - Daniel\AppData\Local\Google\Chrome\User Data\Profile 4\Extensions\khlgeapnbabhapohndlpdcephpkokpjk

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="[URL="https://mysearch.avg.com/?cid={538C4AFC-C9B9-4C60-9B20-C5F8968288EE}&mid=bfe80c9324bc47cdbf82057438ab811b-e0b399ea9d905cbd15b7cd73fc9243c2a1156406&lang=en&ds=AVG&coid=avgtbavg&cmpid=0215pit&pr=fr&d=2015-05-04"]Search[/URL] 19:27:32&v=4.1.0.411&pid=wtu&sg=&sap=hp"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="[URL="http://www.google.com"]Google[/URL]"

==== All HKLM and HKCU SearchScopes ======================

HKLM\SearchScopes "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
HKLM\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - [URL="http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC"]{searchTerms} - Bing[/URL]
HKLM\Wow6432Node\SearchScopes "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
HKLM\Wow6432Node\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - [URL="http://www.bing.com/search?q={searchTerms}&FORM=IE8SRC"]{searchTerms} - Bing[/URL]
HKCU\SearchScopes "DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
HKCU\SearchScopes\{012E1000-F331-11DB-8314-0800200C9A66} - [URL="http://www.google.com/search?q={searchTerms}"]{searchTerms} - Google Search[/URL]
HKCU\SearchScopes\{0633EE93-D776-472f-A0FF-E1416B8B2E3A} - [URL="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE8SRC"]{searchTerms} - Bing[/URL]

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\Software\wow6432node\Policies\Google deleted successfully

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Daniel\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Daniel\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

No FireFox Profiles found

==== Empty Chrome Cache ======================

C:\Users\Daniel\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\Daniel\AppData\Local\Google\Chrome\User Data\Profile 1\Cache emptied successfully
C:\Users\Daniel\AppData\Local\Google\Chrome\User Data\Profile 2\Cache emptied successfully
C:\Users\Daniel\AppData\Local\Google\Chrome\User Data\Profile 3\Cache emptied successfully
C:\Users\Daniel\AppData\Local\Google\Chrome\User Data\Profile 4\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=15 folders=10 7373582 bytes)

==== Empty Temp Folders ======================

C:\Users\Daniel\AppData\Local\Temp will be emptied at reboot
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot

==== After Reboot ======================

==== Empty Temp Folders ======================

C:\Windows\Temp successfully emptied
C:\Users\Daniel\AppData\Local\Temp successfully emptied

==== Empty Recycle Bin ======================

C:\$RECYCLE.BIN successfully emptied

==== EOF on 11/18/2015 Wed at 19:42:42.75 ======================

 

[TwinHeadedEagle]

Good. How is the situation now?

 

[Achronix]

Ah sorry for the late reply but its seems like its still the same as before. I still can't open up my recycle bin, um MSE (Microsoft Security Essentials) will stop in the middle of the scan, and it still takes 15+ mins to startup. I asked my older brother and he said it might be my hard drive that's dying so I'm not sure.

 

[TwinHeadedEagle]

Check Disk

• Press the
  
  + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:

• chkdsk C: /r

• You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
• All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

• Press the
  
  + R on your keyboard at the same time. Type eventvwr and click OK.
• In the left panel, expand Windows Logs and then click on Application.
• Now, on the right side, click on Filter Current Log.
• Under Event Sources, check only Wininit and click OK.
• Now you'll be presented with one or multiple Wininit logs.
• Click on an entry corresponding to the date and time of the disk check.
• On the top main menu, click Action > Copy > Copy Details as Text.
• Paste the contents into your next reply.

 

[Achronix]

As of right now it says "Access Denied as you do not have sufficient privileges. You have to invoke this utility running in elevate mode." I'm on an admin account right now but to be honest I don't know how to invoke this utility. Oh and when I restarted my computer this morning it seemed to be faster than last time only taking 5 mins to startup so I'm guessing that zoesk tool helped a bit.

 

[TwinHeadedEagle]

Press Start, type CMD and then right click --> Run as Administrator.

 

[Achronix]

Log Name: Application
Source: Microsoft-Windows-Wininit
Date: 11/21/2015 10:59:40 PM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Maria
Description:


Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
366080 file records processed.

File verification completed.
4481 large file records processed.

0 bad file records processed.

2 EA records processed.

61 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
461936 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
366080 file SDs/SIDs processed.

Cleaning up 1062 unused index entries from index $SII of file 0x9.
Cleaning up 1062 unused index entries from index $SDH of file 0x9.
Cleaning up 1062 unused security descriptors.
Security descriptor verification completed.
47929 data files processed.

CHKDSK is verifying Usn Journal...
34302696 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
366064 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
104066357 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

976657407 KB total disk space.
559725664 KB in 278164 files.
167840 KB in 47930 indexes.
0 KB in bad sectors.
498471 KB in use by the system.
65536 KB occupied by the log file.
416265432 KB available on disk.

4096 bytes in each allocation unit.
244164351 total allocation units on disk.
104066358 allocation units available on disk.

Internal Info:
00 96 05 00 d8 f9 04 00 b6 45 09 00 00 00 00 00 .........E......
80 59 00 00 3d 00 00 00 00 00 00 00 00 00 00 00 .Y..=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Wininit" Guid="{206f6dea-d3c5-4d10-bc72-989f03c8b84b}" EventSourceName="Wininit" />
<EventID Qualifiers="16384">1001</EventID>
<Version>0</Version>
<Level>4</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2015-11-22T03:59:40.000000000Z" />
<EventRecordID>26649</EventRecordID>
<Correlation />
<Execution ProcessID="0" ThreadID="0" />
<Channel>Application</Channel>
<Computer>Maria</Computer>
<Security />
</System>
<EventData>
<Data>

Checking file system on C:
The type of the file system is NTFS.

A disk check has been scheduled.
Windows will now check the disk.

CHKDSK is verifying files (stage 1 of 5)...
366080 file records processed.

File verification completed.
4481 large file records processed.

0 bad file records processed.

2 EA records processed.

61 reparse records processed.

CHKDSK is verifying indexes (stage 2 of 5)...
461936 index entries processed.

Index verification completed.
0 unindexed files scanned.

0 unindexed files recovered.

CHKDSK is verifying security descriptors (stage 3 of 5)...
366080 file SDs/SIDs processed.

Cleaning up 1062 unused index entries from index $SII of file 0x9.
Cleaning up 1062 unused index entries from index $SDH of file 0x9.
Cleaning up 1062 unused security descriptors.
Security descriptor verification completed.
47929 data files processed.

CHKDSK is verifying Usn Journal...
34302696 USN bytes processed.

Usn Journal verification completed.
CHKDSK is verifying file data (stage 4 of 5)...
366064 files processed.

File data verification completed.
CHKDSK is verifying free space (stage 5 of 5)...
104066357 free clusters processed.

Free space verification is complete.
CHKDSK discovered free space marked as allocated in the
master file table (MFT) bitmap.
CHKDSK discovered free space marked as allocated in the volume bitmap.
Windows has made corrections to the file system.

976657407 KB total disk space.
559725664 KB in 278164 files.
167840 KB in 47930 indexes.
0 KB in bad sectors.
498471 KB in use by the system.
65536 KB occupied by the log file.
416265432 KB available on disk.

4096 bytes in each allocation unit.
244164351 total allocation units on disk.
104066358 allocation units available on disk.

Internal Info:
00 96 05 00 d8 f9 04 00 b6 45 09 00 00 00 00 00 .........E......
80 59 00 00 3d 00 00 00 00 00 00 00 00 00 00 00 .Y..=...........
00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 ................

Windows has finished checking your disk.
Please wait while your computer restarts.
</Data>
</EventData>
</Event>

 

[TwinHeadedEagle]

Very good. How is your PC behaving now?

 

[Achronix]

Well when restarting/starting up it seems a lot faster than than last time taking only like 5 mins and logging in/out takes less than 10 secs.
When running Microsoft Security Essentials it seems to stop at 25 secs and at an item called svchost , malware bytes just shows up in my tray (but database doesn't show up) but after awhile it'll open up , same problem goes for recycle bin (when I want to empty it out the message won't show up until like 15-30 mins).

 

[TwinHeadedEagle]

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[Achronix]

Here you go sir

 

[TwinHeadedEagle]

Can you uninstall Microsoft Security Essential temporarily.

Then, download and run this utility to get rid of MSE remnants:

Fix problems that programs cannot be installed or uninstalled

 

[Achronix]

Trying to uninstall MSE ( been 10mins so far) but I'm it might take the whole night to finish

 

[Achronix]

Uninstalled MSE ( Ah sorry just thought it'd take me the whole night) and downloaded the link you gave me and so far its been troubleshooting for about an hour so far.

 

[TwinHeadedEagle]

Did it finish?

 

[Achronix]

Yeah it finished then it said something like "Select the item you wish to uninstall" so I was searching for MSE but I guess since I uninstalled it with control panel it removed all of it?

 

[TwinHeadedEagle]

No, use this tool too.